Don't have DLC purchase records in UBISoft after I purchasing in STEAM

[steven7173]

Don't have DLC purchase records in UBISoft after I purchasing in STEAM

I bought as below order
1 Deluxe Edition
2. Season pass
3. Dawn of Ragnarök

but UBISOft only shows Deluxe Edition
and Support have no idea !
Did any body sufferred the same error as me?

[Ubi_TheBerry]

Originally posted by steven7173:

Don't have DLC purchase records in UBISoft after I purchasing in STEAM

I bought as below order
1 Deluxe Edition
2. Season pass
3. Dawn of Ragnarök

but UBISOft only shows Deluxe Edition
and Support have no idea !
Did any body sufferred the same error as me?

Hey steven7173,

Thanks for reaching out.

I'm afraid I don't quite understand your query.

Is the DLC inaccessible in-game after launch?

Or are you unable to view your purchase receipt for the game in Ubisoft Connect?

If it's the latter - purchase information is only available on the platform you bought the game on, in this case, Steam.

- Ubisoft Support

[steven7173]

HI Berry

Im not able to view my DLC information in Ubisoft Connect
and cannot lunch DLC
the purchase info only is original Deluxe Edition without Ragnarok and Season pass DLCs in Ubisoft Connect
I also got the answer from Customer Support from UBISoft Taiwan



but full purchase receipt show completely in STEAM
Even i reinstall Valhalla ,
still cannot see my DLC info in UBIsit Connect

[Ubi_TheBerry]

Originally posted by steven7173:

HI Berry

Im not able to view my DLC information in Ubisoft Connect
and cannot lunch DLC
the purchase info only is original Deluxe Edition without Ragnarok and Season pass DLCs in Ubisoft Connect
I also got the answer from Customer Support from UBISoft Taiwan



but full purchase receipt show completely in STEAM
Even i reinstall Valhalla ,
still cannot see my DLC info in UBIsit Connect

Thanks for the response steven7173.

As you purchased the game and DLC via Steam, it is intended that you cannot view your purchase information via Ubisoft Connect - as this is not where you physically purchased the game.

Are you able to see your purchase of the Season Pass and Ragnarock Expansion in your Steam purchase history[ubi.li] to confirm you own the DLC on Steam?

- Ubisoft Support

[steven7173]

HI Berry

Yes, Im able to see my purchase of Season Pass and Ragnarock Expansion in STEAM history
I'm looking forward to playing the DLC cnetents!
I recently fall in love with norse mythology due to VALHALLA
This is also my first time to get new PC with high spec video card and buy UBISoft game!
in order to play VALHALLA!

Thank you Berry
BR

Steven

[Ubi_TheBerry]

Originally posted by steven7173:

HI Berry

Yes, Im able to see my purchase of Season Pass and Ragnarock Expansion in STEAM history
I'm looking forward to playing the DLC cnetents!
I recently fall in love with norse mythology due to VALHALLA
This is also my first time to get new PC with high spec video card and buy UBISoft game!
in order to play VALHALLA!

Thank you Berry
BR

Steven

Thanks for confirming steven7173.

Please could you refer to this guide to ensure the DLC has been installed too?

Please ensure the DLC is ticked as this will install it if it hasn't been done already.

- Ubisoft Support

[steven7173]

HI Berry

Yes, two approach to check DLC if are available I've done before
the DLC check box are enabled
but I still cannot launch!!

[Caduryn]

Originally posted by steven7173:

HI Berry

Yes, two approach to check DLC if are available I've done before
the DLC check box are enabled
but I still cannot launch!!

How far are you in the Main Story?

The DLC Content only activates after you progress the Main Story

[Ubi_TheBerry]

Originally posted by steven7173:

HI Berry

Yes, two approach to check DLC if are available I've done before
the DLC check box are enabled
but I still cannot launch!!

Thanks for the update.

We'll need to take a closer look into this.

Please could you contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li]?

When doing so, please could you include a screenshot of;
- The DLC showing as installed in Steam
- The DLC missing in-game / in Ubisoft Connect
- Your Proof of Purchase[ubi.li] for the game and DLC

Much appreciated!

- Ubisoft Support

[steven7173]

Originally posted by Caduryn:

Originally posted by steven7173:

HI Berry

Yes, two approach to check DLC if are available I've done before
the DLC check box are enabled
but I still cannot launch!!

How far are you in the Main Story?

The DLC Content only activates after you progress the Main Story

Yes, i've completed 2 County / Shire story mission ,It should be meet the requirement to trigger the DLC !

[steven7173]

So helpless and disappointed to UBI Support Taiwan Team
I've raised support ticket 17602470 for 10 days
and provided all DLC showing as installed in STAEM and Proof of Purchase of DLC

no response for my problem of playing DLC