Owning ACV on Epic

[Nevimir]

I Already own ACV on epic but i hate using that platform so i brought it again on steam but after downloading it will not run. I click play and it loads for a little bit and then stops and play button shows up again

[Ubi Milky]

Hello Nevimir,

If the Steam launcher refuses to launch the game after pressing play, could you please check through the following steps that have been known to resolve this for other players >

-Make sure you have downloaded, installed and are currently using the new Ubisoft Connect game launcher (formerly Uplay) from our website > https://ubi.li/4vxt9

-Run the game as an Administrator in its Properties option as shown in this guide and launch the game from its .exe file instead of the launcher, to see if the game can be launched an alternative way > https://www.ubisoft.com/en-gb/help/article/000060505

-Change your Windows display resolution to 1920x1080 (HD) in the Windows Display settings, in case the game does not recognize your current resolution, then keep testing higher/more detailed resolutions to check if any particular size is the issue

-Try verifying the games installation files, in case a corrupted file or missing game file, is causing this issue >
Steam > https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

-Please try deleting the Steam cache folders, to delete any temporary files that may be causing this issue, by following both guides for each launcher > Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F

-Check your Windows Defender/Firewall/security settings and make sure the game and any of its supporting software such as BattlEye, FairFight, Easy Anticheat etc, are not blocked by Windows as a threat on your PC >
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

-Check any other Anti-Virus software you may use on your computer, in case the game is blocked from launching or connecting online or quarantined

-Ubisoft Support

[Nevimir]

I did all this before you posted the reply, I given up and refunded. Not wasting anymore of my time trying to fix this half asses cash grab when you cant even put basic steam stuff like achievements and trading cards.

[76561198885856812]

Hello Nevimir,

Thank you for the update and I'm sorry to hear that you refunded your game.

If you repurchase it in the future and still require any assistance, we will be more than happy to assist.

- Ubisoft Support