Crashes

[xxxxTAT4NKAxxxx]

like the title says...crashes ALL THE FREAKIN TIME!
any solution?
i figuired out that the game chrashed (almost) every time i hit F12 to take a screenshot.
so....i dont take screenshots anymore.
but now it crashes randomly over time and the ubi launcher starts synch my save game. wth?!

[76561198885856812]

Hello Dero and osazes,

Thanks for reaching out!

Can you please confirm if you performed all of the steps I provided? If so, have you reached our team, by any chance, so we can investigate it further for you?

Many thanks and if you have any other questions, please let us know.

- Ubisoft Support

[rollin340]

Check the logs at:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\launcher_log.txt

All of my crashes are linked to this:

AchievementsDownload.cpp - Unknown file extension for achievement.

Unfortunately, this issue has existed for a long time, and it looks like Ubisoft is incapable of resolving it. All we can do save often, and pray.

[Dero]

Still not yet been fix?

[Dero]

Originally posted by rollin340:

Check the logs at:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\launcher_log.txt

All of my crashes are linked to this:

AchievementsDownload.cpp - Unknown file extension for achievement.

Unfortunately, this issue has existed for a long time, and it looks like Ubisoft is incapable of resolving it. All we can do save often, and pray.

but that would be bad, I love this game, I just want to be able to play it without crashing for like every 20 minutes, why they cannot fix it, this is so unplayable.

[Dero]

Originally posted by UbiMark:

Hello Dero and osazes,

Thanks for reaching out!

Can you please confirm if you performed all of the steps I provided? If so, have you reached our team, by any chance, so we can investigate it further for you?

Many thanks and if you have any other questions, please let us know.

- Ubisoft Support

I have done all I can, I'm playing it on Steam Deck, freezes/crashes every 20-40 minutes, I play on my PC it crashes every 5 minutes, sometimes it's last for 1-2 hours, it's just so random, it makes the game really unplayable, I try it over and over again and the result is still the same, around 5 to 7 days ago I still can play with no problem, but now it always crash randomly.

[Dero]

Originally posted by UbiMark:

Hello Dero and osazes,

Thanks for reaching out!

Can you please confirm if you performed all of the steps I provided? If so, have you reached our team, by any chance, so we can investigate it further for you?

Many thanks and if you have any other questions, please let us know.

- Ubisoft Support

Hi, I don't know but I think the problem on the deck comes when the SteamOS 3.4.6 update, because I getting this crash and freezes exactly after the update, is there any chance that the latest Os version is the cause? I still don't know for the PC tho.

[Vintorez]

I can also confirm that my frequent crashes seem to line up with a " AchievementsDownload.cpp (237) Unknown file extension for achievement." line in my logs.

[Dero]

Originally posted by Vintorez:

I can also confirm that my frequent crashes seem to line up with a " AchievementsDownload.cpp (237) Unknown file extension for achievement." line in my logs.

Is that also on the deck?

[Vintorez]

Originally posted by Dero:

Originally posted by Vintorez:

I can also confirm that my frequent crashes seem to line up with a " AchievementsDownload.cpp (237) Unknown file extension for achievement." line in my logs.

Is that also on the deck?

No, on PC (Windows 10, RTX 2080, i7-9700k, 16g RAM)

[Dero]

Originally posted by Vintorez:

Originally posted by Dero:

Is that also on the deck?

No, on PC (Windows 10, RTX 2080, i7-9700k, 16g RAM)

It's just so random, :(

[Vintorez]

Well it seems to be connected to this achievement handler in Ubisoft Connect, gonna try deep reinstalling UC and disabling any ingame functionalities as well as notifications.

[rollin340]

Originally posted by Vintorez:

I can also confirm that my frequent crashes seem to line up with a " AchievementsDownload.cpp (237) Unknown file extension for achievement." line in my logs.

It's been reported months ago, but no resolution. Turning off the UPlay overlay does not stop it from occurring, and nobody even knows what causes it. You can be running around and get it for some reason, so it isn't when you earn an achievement.

My guess is it has something to do with a thrown error on a check on community goals (which get refreshed every week or so) which, since linked to the game instead of a parallel service, just closes the game. But that's pure speculation.

That said, if it's still an issue for over half a year, it's probably never getting a fix. It sucks, but it is what it is. Won't be the first game that had stuff like this go unpatched.

[76561198885856812]

Hello everyone,

Thank you for sharing your reports and I'm sorry to hear about crashes.

Can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

You can also contact us via social media: {LINK REMOVED}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

[wwsdsdwed2229-1]

same here

[Vintorez]

Originally posted by UbiMark:

Hello everyone,

Thank you for sharing your reports and I'm sorry to hear about crashes.

Can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files:

• DXDIAG[support.ubi.com]
  
• MSINFO[support.ubi.com]

You can also contact us via social media: Facebook[www.facebook.com] or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

We have already identified the problem at least for the majority of the crashes, it's this "AchievementsDownload.cpp (237) Unknown file extension for achievement." Error which is on Ubisoft's software side. The client is trying to call upon a function that does not exist whether at all or because of a typo, doesn't know what to do, and terminates itself along with the game. It's not the users hardware or installation, Ubisoft Connect has a fatal coding flaw. No amount of troubleshooting on the player's end will fix that.