asking for activation code?

[SuperbDave]

Hi all, just purchased the game and it asked for activation code when launched?

[76561198885856812]

Hello SuperbDave,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please confirm if you tried restarting both Steam and Ubisoft Connect applications, by any chance?

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

[emperor_personius]

I am having the same problem, ubisoft connect is asking for an activation code, but I can't find any anywhere. I have tried restarting both steam and ubisoft connect.

[emperor_personius]

I also just tried reinstalling ubisoft connect, but this did not work. I can't play the game without the activation code.

[Caduryn]

Found this on Anno 1800, no idea if it helps, but it did for some People.

https://steamcommunity.com/app/916440/discussions/1/3712685279021266862/?ctp=3#c3712685279027422764

[A]

Originally posted by UbiMark:

Hello SuperbDave,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please confirm if you tried restarting both Steam and Ubisoft Connect applications, by any chance?

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

Getting a "There was a problem authenticating the ownership of this product."

Upon checking my Ubisoft Connect, Valhalla isn't bound there for some reason even though I got the prompt when I launched for the first time (which never went anywhere because of the error.

[Ubi_TheBerry]

Hey there guys,

Thanks for the link Caduryn - please could anyone being asked for a key follow the steps linked above and let us know if they help?

In regards to the authentication error; When originally launching / activating a game, it will be bound to the Ubisoft account signed in at the time.

If you then later attempt to launch the game with a different Ubisoft account, this error will appear.

If you're aware of an alternative Ubisoft accounts you may have, please give these a try, as well as verifying the game's files[ubi.li].

If you still have issues, could you contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] and include;
- Any alternative email addresses or usernames you may have used
- A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

We will be more than happy to take a closer look and help you recover access to your copy of the game.

Thank you!

- Ubisoft Support