cant enter chat or claim "redeem code" rewards

[taufikzainalmustofa]

why

[Dragonheir_Flora]

Originally posted by taufikzainalmustofa:

why

Dear Traveler,

May I ask if you have completed the real-name authentication? Did you choose "minor" during the authentication process? If so, minors are unable to chat within the game. If not, you can access the chat function through the friends page.

Regarding the redeem code issue, could you let me know which region you are playing from? For players in certain regions, using a proxy and setting it to another region might be necessary for redemption. If you have any questions about this, please provide the following information and contact customer service at [e-mail]:

- Character ID
- Region
- A recording of the redeem code operation
- Game logs
**How to provide logs**:
- **PC**: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
- **Android Mobile**: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with `.log`. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[taufikzainalmustofa]

now hard to log in with facebook account :(

[taufikzainalmustofa]

i have write the code but confirm button not work

[taufikzainalmustofa]

login steam facebook trouble