Failure to login with Google

[Peter]

1. Clicking "Google Login" (bottom left)
2. Redirects to a browser
3. Logging in using my Google account, giving permissions etc
4. Allow this site to open application msdkwebroswer28111
5. Returns to the game that is stuck on white window titled: MSDKWebView - WebView2
6. Alt + F4 will return to the game with the following error (screenshot below) message: Real-name verification required

https://steamcommunity.com/sharedfiles/filedetails/?id=3376216158


Edit:
Opened the game on a phone, then the age consent dialog popped, accepted, now I can play it on desktop.

[Th4nat0s]

I still can't log in on my PC. I tried reinstalling the game from Steam (even though I had already done it before), and I also tried switching browsers—I used Firefox, Edge, and Chrome, but nothing worked! I continue to have no login issues on Android with my Google account, but when I try to log in on my PC, no access request pop-up appears, and then the game shows this error message "Service Error. Please try later or contact customer service", this message suddenly disappear. What should I do? Below, I’m providing my ID.

ID:
Google Account access
Country region: Italy
Screenshot: Sorry I don't know how attach that in this tread

Thanks

[Fletch]

Publicado originalmente por Th4nat0s:

I still can't log in on my PC....

Thanks

Might be best to email that to their support - I wouldn't advise putting your account ID, or indeed any information relating to your account on a public forum.

[76561198052004612]

I have downloaded the latest version from Steam - using your link as well. But I am still getting the error when playing the game on Steam. I can play on my mobile (not prefer).

a. Character ID/Nickname: HugoNata
b. Social account binding method (Google/Apple/Apple ID): Google
c. Error screenshots/videos:
https://steamcommunity.com/sharedfiles/filedetails/?id=3377584585
https://steamcommunity.com/sharedfiles/filedetails/?id=3377585118
https://steamcommunity.com/sharedfiles/filedetails/?id=3377585410
d. Your country or region: Australia

[Jack]

Publicado originalmente por Flora:

Dear Traveler,

Please ensure that you have gone to Google Play or Steam to re-download the game. From your screenshots, it appears that you are still using an older version, which is why you are unable to log in.

Here are the download links:
Google Play: https://play.google.com/store/apps/details?id=com.sgra.dragon
Steam: https://store.steampowered.com/app/2203070/Dragonheir_Silent_Gods/?beta=0

If you have already re-installed the game from the above stores and are using a linked third-party account, but still cannot log in, please provide the following information related to your login issue:
a. Character ID/Nickname
b. Social account binding method (Google/Apple/Apple ID)
c. Error screenshots/videos
d. Your country or region

Additionally, the data migration for Apple accounts is still ongoing due to system issues and will not be launched as expected. As a result, travelers who have only linked their accounts with Apple, or those using iOS/Mac devices, are currently unable to download, log into or run the game. Please rest assured that we are doing our utmost to expedite the migration process for iOS, hoping to allow travelers using Apple devices to return to the continent of Adenthia for new adventures soon. To express our apology, we will provide compensation to all users who have been unable to successfully log in before the migration is completed, as announced. Upon your first login to the game, you will receive the compensation.

We hope this information is helpful to you. If you have any further questions, please feel free to contact the in-game service team. Wishing you a smooth login experience soon!

already do it with support recommendation, nothing changed, all what support said, use mobile device