how do i play the game?

[Serah_Lexi]

It does its initializing, says sign in complete, and then plays an opening video over and over with nothing I can do.

[Pacificador]

same

[SGRA | Flora]

Dear Traveler,

Thank you for sharing your concern with us. I understand that you have downloaded and installed a game on Steam, but you're facing repeated animations without being able to access the game. This can be quite frustrating.

To assist you in resolving this issue, I suggest you start with some basic troubleshooting steps:

Please make sure that your computer meets the game's minimum system requirements, which you can find on the game's Steam page.

Try restarting both the Steam client and your computer. Sometimes, such issues can be resolved with a simple restart.

Check your network connection. Ensure that your network connection is stable, as some games may require online validation to run.

Ensure that your operating system and graphics card drivers are up to date. Updating your OS and graphics card drivers can often resolve many game-related problems.

If you've attempted the above steps and the issue persists, we recommend contacting our customer support team for more specialized assistance. Please click the link below and choose to contact us via email, and we will do our best to help you resolve the issue.

[Contact Support Link] https://cs.vasnssdk.com/page/?aid=6584&sdk_language=en-US&from_source=email

We greatly appreciate your patience and cooperation to ensure you can enjoy the game as soon as possible. If you have any other questions or need further assistance, please don't hesitate to reach out to us.

Wishing you a pleasant gaming experience!

[maxprodooman]

The same issue.

[Moufle]

same, updated the graphic driver, restarted the game, steam and pc, still

[Moonbry]

Same issuehere. It seems a problem with the game not with our PCs/Configurations.

[The Economicon]

Having the same issue. Ran through all trouble shooting steps listed.

[🦁]

I ran through all your troubleshooting steps then installed the game on my mobile to see if it would work on there, but it's doing the exact same thing.

[SGRA | Flora]

Since we need you to provide some information, please click the link below and choose to contact the support team via email, and we will do our best to help you resolve the issue. Thanks in advance.

[Contact Support Link] https://cs.vasnssdk.com/page/?aid=6584&sdk_language=en-US&from_source=email

[DemonnQueen]

Also having this same issue, it say it is all updated and login in success but will not go past the endless looped video

[wacross1977]

same here been looping over 30 minutes

[All Hail Lelouch]

Same problem here even though I restarted my PC, the game works fine on my Mobile

[Icedraco]

That's all the game can be to watch a dice fly. :D

[kyrosdrakon]

Same thing here, all my game time is that travelling dice...

[VesperGray]

its still that looping dice

[DKO]

same ♥♥♥♥