Can't start game: "Unable to start the game. Please check that your game has been installed correctly. If the problem persists please contact Ubisoft Support."

[LetterAfterZ]

Whenever I try to run the game I get the error:

Starting Game

Unable to start the game. Please check that your game has been installed correctly. If the problem persists please contact Ubisoft Support.

From reading online I've tried the following, with no success:

- Validating game files
- Reinstalling Far Cry 3 (twice)
- Reinstalling uplay
- Running farcry.exe and farcry3_d3d11.exe as an administrator
- Running uPlay as an administrator
- Disabling my anti-virus
- Disconnecting from the internet

Any other ideas?

[LetterAfterZ]

bump?

[Space Corgi]

LetterAfterZ původně napsal:

Whenever I try to run the game I get the error:

Starting Game

Unable to start the game. Please check that your game has been installed correctly. If the problem persists please contact Ubisoft Support.

From reading online I've tried the following, with no success:

- Validating game files
- Reinstalling Far Cry 3 (twice)
- Reinstalling uplay
- Running farcry.exe and farcry3_d3d11.exe as an administrator
- Running uPlay as an administrator
- Disabling my anti-virus
- Disconnecting from the internet

Any other ideas?

I dealt with this crap for the last week with multiple reinstalls and contacting support. Ultimately I solved it myself just by running Uplay as an Admin.

[LetterAfterZ]

Ahh I tried that without any luck - which file specifically did you run as an admin?

Did you launch the game from ubi launcher or from steam?

[Space Corgi]

I launched Ubi as Admin, so I would suggest doing that before you try loading FC3 through Steam.

Did you completely wipe your FC3 and Ubisoft files when you deleted? I have the suggestions they sent me if you would like me to paste them in, because they guided me through a long set of steps that removed any trace of Ubisoft content being on my PC before I reinstalled

[LetterAfterZ]

Yes please that'd be great.

[Space Corgi]

"!!BEFORE YOU BEGIN!!

Please backup all of your Uplay saves. These saves should be located at the following location:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\

Make a copy of all folders located within the User ID folder and store them in a safe location. After reinstalling Uplay, return these folders to the same location and your savegames should be restored.
----------------

1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7, and 8) icon in your computer's control panel.

It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it or the game. If so, you can skip this step.

Next, you will need to uninstall the "Uplay" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7 and 8) icon in your computer's control panel.

It's possible that the "Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the following directory:

C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows)

Please do not skip this step as it is very important. If this folder does not exist, please go to the next step.

3) I also suggest you check for these registry keys.
- From Windows, click Start -> Run (XP), Start Search (Vista), or Search Programs and Files (Win 7). Alternately, press the Windows key and the "R" key at the same time.
- In the Open box, type "regedit" (without the quotes) and click OK.

----------------
!!BEFORE YOU BEGIN!!
***Follow these instructions carefully.***
Damage to the registry can stop a PC from functioning.

Create a backup of your registry in case there are problems.
To do this:
- Click "File".
- Choose "Export".
- Select an easy location to find the file, such as your computer's Desktop.
- Name the file.
- Save the file.
If it is later necessary to revert to the backup copy of your Registry, you will:
- Click "File".
- Choose "Import".
- Select the file you exported in the previous steps.
----------------

Now you can continue searching for the registry keys:
- Search the folder destinations for these registry keys. If found, please delete them.

Registry keys for Uplay and Ubisoft Game Launcher:

Win Vista/7 32bit
HKEY_LOCAL_MACHINE\SOFTWARE\Ubisoft\Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Uplay

Win Vista/7 64bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Uplay

4. Once you have fully uninstalled Uplay/Game Launcher, you can reinstall the Uplay PC Client software from: http://static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe or https://club.ubi.com

Please let me know if you have any further issues."

[Space Corgi]

"In order to fully troubleshoot the problem that you are having, please try the steps below:

1. Disabling your background applications:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.

2. Clearing your temporary files:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

4. Make sure that any antivirus or firewall software on your system is disabled.

5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates

To troubleshoot this issue for you, I need two files from your system (Direct X and MS System Information). These files report information about system drivers for your video and sound cards, as well as other vital information about your computer hardware that will help me resolve your problem.

First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX from https://support.microsoft.com/en-us/kb/179113.

After installing DirectX, follow these steps:

1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type "dxdiag" (without the quotes) and click OK.
3. Once the DxDiag file is open, click on the "Save all information...” button.
4. Click the save button to save the file as a text file to your Desktop.
5. Press the Windows key and the "R" key at the same time.
6. In the Open box, type "msinfo32" (without the quotes) and click OK.
7. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
8. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
9. At the top, click on File. Then, click on Save.
10. Click the 'save' button to save the file as an .nfo file to your Desktop.
11. Click the following link: https://support.ubi.com/en-US/Cases
12. Enter your Ubisoft Account credentials, and click Login.
13. Click on 04641363 to find your incident.
14. Click "Attach documents"
15. Find the "dxdiag.txt" you saved earlier and click Open.
16. Click "+Add Files"to add another file.
17. Find the ".nfo" file to attach the MSINFO32 file.
18. Click "SUBMIT ATTACHMENTS" to complete the incident.

If you receive an error when attempting to upload the MSINFO32 file stating that it is too large, you will need to compress it using either WinZip or WinRAR. Once received, we will examine your system info and get back to you as soon as we can with a possible solution to your problem."

[Space Corgi]

That was what they sent me the first and second times I contacted them. Hopefully it helps

[Mike]

uninstall the game on steam, install it exclusively through uplay, worked for me

[Space Corgi]

^That is a pretty good idea too. Would probably consolidate the files too.

[LetterAfterZ]

Just reinstalled directly through uplay and it seems to be working now! Thanks so much for your help :)

[Space Corgi]

Yay congrats!

[Ryan]

Guys it's as easy as this.

fixed it by going into Control Panel- uninstall or change a program - finding the latest Microsoft Visual C++ Redistributable (x86) - uninstall - then use the REPAIR prompt. Easy.

[Schmiki]

Razrox původně napsal:

Guys it's as easy as this.

fixed it by going into Control Panel- uninstall or change a program - finding the latest Microsoft Visual C++ Redistributable (x86) - uninstall - then use the REPAIR prompt. Easy.

I had the same problem and your comment solved the issue for me, thank you my friend <3