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This is a known issue, we are very sorry that you encountered this. Please download a suitable savegame for your version from our official Daedalic Support Center (there’s also a description on top of the page on how to implement the savegame): http://www.daedalicsupport.com/en/games/harvey/savegames.html
You can find the version of your game in the bottom left corner of Harvey’s New Eyes’ main menu. This issue is occurs when the player drops the first cup, we hope our solution will work for you =)
http://www.daedalicsupport.com/en/games/harvey/savegames.html