Sorry Devs, I had to request a refund

[sashira]

As above, my reasons I put in the request to Steam:

-"The trial was excellent. However the full game was not ready for release, as you can see in the discussions with the oh so many many problems it has. It has taken me a long time to request a refund as I wanted to wait until it was fixed, but going by the discussions it seems to be worse & the Dev wants us to go in and change bits of files which they are just guessing and hoping with... New updates don't fix things either, on occasion seems it makes it worse. Not at all acceptable. It made my laptop -which I play CP2077 in full fight to Bloons TD6 past level 100 when its bananas on screen, fine- Tiny Glade makes my laptop run so hard, eats all the memory & so very hot with jet engine fans & crashes it. Not one, I repeat not one, of my many many other games on Steam does this. Tiny glade is a tiny game this should absolutely not be happening. I would like to buy this game again when it is stable & runs like a small game should. Its sad... For now I do not like it or want it in my library."-

I'm way past the 14 days so keeping my fingers xd, was at 118 mins playtime, much of that was not actual playtime. On the trial it ran fine until the last but one update, then it started with the overheating and problems. Bought it anyway hoping that it would be sorted. I have an integrated AMD with a NVIDIA for gaming.

I will not be leaving a review, bad review or any. I am hoping you can stabilise this game so it is playable as i would repurchase in the future. It is a great game... but not yet...
Heres hoping you get it fixed. Take care.

[omayli]

Please change the laptop and come back. I bought a new laptop and the game runs without problems. The game is awesome.

[sashira]

Originally posted by omayli:

Please change the laptop and come back. I bought a new laptop and the game runs without problems. The game is awesome.

sure, I'll buy a ferrari while im at it.
Laptop cost nr 2k and is <6months old... I play CP2077 on it, no problems, no overheating, no crashing, handles it easy.
Thanks for the help.

[omayli]

Please write the exact specifications of your laptop. This will help people with a laptop like yours.

[h3r2tic]

You're of course welcome to refund the game, and I'm sorry that you're not having fun with it, but some of the statements that you made are not factual.

For starters, I'm not sure what you're basing this on: "New updates don't fix things either, on occasion seems it makes it worse". We constantly keep patching the game, finding workarounds, and individually help players resolve specific issues. The only hiccup that we've had was adding NVIDIA's diagnostic tool that was supposed to help us find the root cause of issues, and instead caused issues on its own. We rolled that one back within 4 hours after noticing a spike in crashes.

We've released a game using bespoke new technology, and we've ran into a range of issues with various software interfering with ours. There are our own bugs for sure, but they're primarily rare gameplay bugs, and they're easy to diagnose. In the vast majority of cases, the weird issues that you see on Steam turn out to be something else messing with our game - anti-virus, outdated or buggy drivers, screen recording software, performance overlays, etc. And yes, I do guess and try to troubleshoot those issues together with players because sometimes the reason for something not working is rather obscure. For example, just yesterday I learned that the "disappearing cursor" on Windows 11 is likely caused by a screen recording app called Medal - a bug that it also creates for Baldur's Gate 3.

If you'd like to bring up CP2077 as a counter-example, do remember the state of it when it first launched. Tiny Glade shipped less than 3 weeks ago while CDPR has had 4 years to find workarounds for common issues - and still, when I just went to CP2077 discussions in Steam, on the very first page I saw four separate threads about sudden performance degradation.

As for overheating, that's sponsored by laptop manufacturers cramming way too much hardware into a thin laptop with insufficient cooling because it makes them look good in benchmarks. Tiny Glade may be "guilty" of using the hardware that is available to it, but temperature control is not on us. On our end, in hindsight, we should have set an FPS limit by default.

[HeOfManyGames]

It runs flawlessly on decent hardware, it doesnt need 'fixing'

Your dodgy laptop is not the devs problem lol

'....... I have an integrated AMD with a NVIDIA for gaming.'

You literally even self confessed that its a problem on your end xD

[sherrylauren30]

I'm planning to buy a new laptop ASAP but I currently have an almost 3 year old laptop with integrated AMD and Nvidia for gaming JUST LIKE YOURS...

Tiny Glade runs in it like butter. No issues, crash or bugs I've yet discovered from my end. My laptop is getting older, battery doesn't work much longer , I almost run it always on power and I have like 6 big games, and 4 well known 3d modeling softwares installed in it.

I don't know why are you accusing the game and the DEVs, they are working constantly with updates and helping players who are having issues. DO NOT BLAME A GAME WITHOUT DOING PROPER RESEARCH please.

[alan.d.waddington]

In my experience, cooling on laptops never quite matches up to the hardware spec and some fiddling with both the PC settings and the game settings is required. Less turbo mode and more balanced mode on the laptop, cap the FPS down to what you need. 30 fps is fine for this game. Run Quality DLSS, to reduce the graphics load a bit if you're running 1440p or 4k. This game loads the CPU as well as the GPU, presumably because the procedural rendering is processor heavy. My laptop runs a bit warm after doing this, but the fans are on about 50% which is more than acceptable.

[Dan29A]

my laptop is 7 year old dogshite and this game makes the fans run but it has never crashed or even lagged significantly

[Donkey Doctor]

Originally posted by alan.d.waddington:

In my experience, cooling on laptops never quite matches up to the hardware spec and some fiddling with both the PC settings and the game settings is required. Less turbo mode and more balanced mode on the laptop, cap the FPS down to what you need. 30 fps is fine for this game. Run Quality DLSS, to reduce the graphics load a bit if you're running 1440p or 4k. This game loads the CPU as well as the GPU, presumably because the procedural rendering is processor heavy. My laptop runs a bit warm after doing this, but the fans are on about 50% which is more than acceptable.

Yep. Laptops, even gaming laptops have poor cooling. Some laptops have poor cooling design, positioning of vents etc. Many players blame game bugs for crashes, but often the culprit is closer to home.

[Ghostrider]

Originally posted by Donkey Doctor:

Originally posted by alan.d.waddington:

In my experience, cooling on laptops never quite matches up to the hardware spec and some fiddling with both the PC settings and the game settings is required. Less turbo mode and more balanced mode on the laptop, cap the FPS down to what you need. 30 fps is fine for this game. Run Quality DLSS, to reduce the graphics load a bit if you're running 1440p or 4k. This game loads the CPU as well as the GPU, presumably because the procedural rendering is processor heavy. My laptop runs a bit warm after doing this, but the fans are on about 50% which is more than acceptable.

Yep. Laptops, even gaming laptops have poor cooling. Some laptops have poor cooling design, positioning of vents etc. Many players blame game bugs for crashes, but often the culprit is closer to home.

Pretty much why I always have a desktop PC, much better cooling than a laptop more so a gaming laptop.

[ThyNecromancer]

Originally posted by sashira:

sure, I'll buy a ferrari while im at it.
Laptop cost nr 2k and is <6months old... I play CP2077 on it, no problems, no overheating, no crashing, handles it easy.
Thanks for the help.

lol BS... you play cp77 with no issues on a laptop but have issues with Tiny Glade...again BS.

Looking at your profile you don't play any intensive games such as cp77 and if you have issues with TG, it's a your side issue. Less than 6 month old laptop... yeah ok... take your BS elsewhere

[Jeo Nugu]

Umm... what?? LOL I have a fairly weak work computer (from a gaming standpoint), with an older AMD CPU and a GTX 1070... yeah, not even an RTX series... and the game runs perfectly, no issues at all, even with max settings at 1080p.

And that's with about 20 other applications running including Active Directory, Chrome and Edge, each with at least a dozen tabs open, our ERP software, multiple instances of Excel and Word, Adobe Acrobat, SQL Management Studio, Photoshop 2024, at least 3 remote desktop sessions, and Outlook 365.

[EricHVela]

It works on a GeForce 777 (a chipset common for recent low end Dells and was interestingly enough a common chipset for high end Dells over a decade ago). Settings have to be reduced, and the performance is just tolerable but nothing further. It's not going to be supported here because even Nvidia doesn't support the 700 series at all anymore, but it works.

Its current state is already fairly well optimized. Improvements welcomed (and seems reasonable to expect), but from my vantage, it's on the right track.

One catch with owning a PC is bloatware. The majority of laptops and nearly all non-DIY desktops are loaded with it. The first step in owning such devices is digging out the bloatware that'll destroy the battery in laptops and performance all around.

(Even software for DIY hardware can include bloatware. M$ has started to go that same route with Windows and each of Windows' feature updates. requiring cleanup every time after OS installation/reset and after such updates just to keep the system running optimally. Free software online will almost always have bloatware, often with no option to exclude it and usually not easily spotted when there is the option to exclude it.)

[Happydoggy]

Game runs great!
Make sure you have the right computer, before buying a game.
It is really absurd blaming Devs for not having the right computer.
They update frequently and the game is getting better everytime.

[bermudakid795]

My dad runs this on a gt 1030 (and could still run it on his intergrated graphics )and a 7thgen i5 I don't know why your having issues and I don't see this discussion your speaking off ether you seem to be trying to make it out like your speaking for a group of people that as far as I can see don't exist stop bellyaching smh