Troubleshooting guide

[anopara]

If you encounter any issues, please check out our ♥♥♥♥♥♥♥♥ troubleshooting guide[pouncelight.games]. It might have the information you need to resolve the problem you're facing.

If you're still experiencing trouble, please create a new thread in General Discussions and give us as much information about the issue and your computer setup as you can.

Thank you,
Ana & Tom

[rafal]

The game still doesn't open. It shows the error that the vulcan graphics doesn't work with my graphics card(NVIDIA GeForce GTX 1650 Ti) I downloaded the newest version of the graphics driver,and it still shows the same.

[h3r2tic]

Diposting pertama kali oleh rafal:

The game still doesn't open. It shows the error that the vulcan graphics doesn't work with my graphics card(NVIDIA GeForce GTX 1650 Ti) I downloaded the newest version of the graphics driver,and it still shows the same.

Ugh, sorry to hear that... We've seen a few instances of this error, but we're not quite sure yet what could be causing it. For some reason the `vulkan-1.dll` component of the driver just refuses to load. We haven't been able to reproduce this on our internal test machines so far, even with fresh Windows installations :S

[rose_wolf_1625]

Hey I got a pop up when I first tried the demo about what graphics to use and I think I picked the wrong one but I can't get that pop up to open again despite installing the game and now it just won't get past the title card 😭, is there anything I can do to fix that?

[h3r2tic]

Diposting pertama kali oleh rose_wolf_1625:

Hey I got a pop up when I first tried the demo about what graphics to use and I think I picked the wrong one but I can't get that pop up to open again despite installing the game and now it just won't get past the title card 😭, is there anything I can do to fix that?

In Steam's Properties for Tiny Glade, under "Launch Options" you can add "--select-gpu" (without the quotes). This will force the graphics selection screen to appear.

[slewin73]

Diposting pertama kali oleh rafal:

The game still doesn't open. It shows the error that the vulcan graphics doesn't work with my graphics card(NVIDIA GeForce GTX 1650 Ti) I downloaded the newest version of the graphics driver,and it still shows the same.

Ive had this same issue. :( , I also have the Nvidia GTX 1650 Ti and it wont even open the game without crashing saying the same message about Vulcan Graphics?, The game looks great though! ive been following since 2021

[h3r2tic]

Diposting pertama kali oleh slewin73:

Ive had this same issue. :( , I also have the Nvidia GTX 1650 Ti and it wont even open the game without crashing saying the same message about Vulcan Graphics?, The game looks great though! ive been following since 2021

Oh noes 😭 Thanks for trying the demo 🥲 We'll fix it as soon as we can 💗

[[NBBB]Raven]

RTX3080 same issue demo game dont start (driver updated)

[BasicallyRybread]

Diposting pertama kali oleh rafal:

The game still doesn't open. It shows the error that the vulcan graphics doesn't work with my graphics card(NVIDIA GeForce GTX 1650 Ti) I downloaded the newest version of the graphics driver,and it still shows the same.

Also had this problem on a GTX 1650 Ti! Found a working solution on reddit: https://nvidia.custhelp.com/app/answers/detail/a_id/5182/~/unable-to-launch-vulkan-apps%2Fgame-on-notebooks-with-amd-radeon-igpus

[Hatsokoo]

My drivers are fully up to date but I'm getting a vulkan error. I'm using Intel Iris XE graphics which do support vulkan

[h3r2tic]

Diposting pertama kali oleh Hatsokoo:

My drivers are fully up to date but I'm getting a vulkan error. I'm using Intel Iris XE graphics which do support vulkan

Yeah Intel Iris Xe should work (a few folks have playtested on it). Do you also have a dedicated NVIDIA or AMD GPU, or just the Iris Xe? Are you on Windows 10 or 11? Sorry for the issue 💚

[Hatsokoo]

Diposting pertama kali oleh h3r2tic:

Diposting pertama kali oleh Hatsokoo:

My drivers are fully up to date but I'm getting a vulkan error. I'm using Intel Iris XE graphics which do support vulkan

Yeah Intel Iris Xe should work (a few folks have playtested on it). Do you also have a dedicated NVIDIA or AMD GPU, or just the Iris Xe? Are you on Windows 10 or 11? Sorry for the issue 💚

Just the Intel and I'm on Windows 11!

[h3r2tic]

Diposting pertama kali oleh Hatsokoo:

Just the Intel and I'm on Windows 11!

Thanks for the info!

[Cog]

Hi im getting a error, my drivers are up to date, code 126

[rafal]

The game works now, after the tutorial on reddit.

[h3r2tic]

That's great to hear, thank you for reporting back! 💚 I've also been doing some digging, and it turns out that "Vulkan layers" are a whole mess that we didn't quite anticipate :S

Edit: we've now merged the "static-vulkan" branch into the demo, and it's now part of Patch 1.1.

For anyone else still struggling with Vulkan-related errors or crashes, I've just pushed an experimental build that might help; it could fix some of the "no Vulkan driver" issues. It also forcefully disables ReShade while running Tiny Glade, as I've verified that ReShade reliably crashes Vulkan applications in general by shipping broken DLLs and corrupting the Windows registry.

If you'd like to give it a try, it's under the "static-vulkan" beta. In your Steam Library, right click on Tiny Glade Demo, select Properties, then under the Betas tab, to the right of "Beta Participation" select "static-vulkan". I hope this makes the game run at least for some folks here.

I'll also see if there's anything we can do about automating what's described in that reddit tutorial.