Troubleshooting guide

[anopara]

If you encounter any issues, please check out our official troubleshooting guide[pouncelight.games]. It might have the information you need to resolve the problem you're facing.

If you're still experiencing trouble, please create a new thread in General Discussions and give us as much information about the issue and your computer setup as you can.

Thank you,
Ana & Tom

[Cr4shMyCar]

I'm trying to play the demo, but Steam's giving me an error saying "Access Is Denied" (0x5) whenever I try to launch it. I've tried verifying files and that didn't change anything, anyone know how to fix this?

[h3r2tic]

Originally posted by Cr4shMyCar:

I'm trying to play the demo, but Steam's giving me an error saying "Access Is Denied" (0x5) whenever I try to launch it. I've tried verifying files and that didn't change anything, anyone know how to fix this?

:o is that all you see? No error messages from Tiny Glade?

You could try navigating to the game's files (right click it in Steam, then "Manage" and "Browse local files") and launching `tiny-glade.exe` directly. Wonder if you get the same error then...

You could also try inspecting the log files that Tiny Glade writes, in C:\Users\[your username]\Saved Games\Tiny Glade\Steam\[your steam user ID]\tmp\log.txt

If the "Saved Games" folder is missing, that could be the culprit. If the "log.txt" doesn't exist, it means that Windows is preventing it from running for some reason (security settings? firewall? antivirus?)... but if the log file exists, it might contain some clues.

[Cr4shMyCar]

Originally posted by h3r2tic:

Originally posted by Cr4shMyCar:

I'm trying to play the demo, but Steam's giving me an error saying "Access Is Denied" (0x5) whenever I try to launch it. I've tried verifying files and that didn't change anything, anyone know how to fix this?

:o is that all you see? No error messages from Tiny Glade?

You could try navigating to the game's files (right click it in Steam, then "Manage" and "Browse local files") and launching `tiny-glade.exe` directly. Wonder if you get the same error then...

You could also try inspecting the log files that Tiny Glade writes, in C:\Users\[your username]\Saved Games\Tiny Glade\Steam\[your steam user ID]\tmp\log.txt

If the "Saved Games" folder is missing, that could be the culprit. If the "log.txt" doesn't exist, it means that Windows is preventing it from running for some reason (security settings? firewall? antivirus?)... but if the log file exists, it might contain some clues.

Yep, that's all I get. I tried launching the .exe directly, but it's telling me "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." The "Saved Games" folder exists, but I'm not seeing a tmp or log.txt folder, just a "saves" folder and a "steam_autocloud.vdf" file in it.

[h3r2tic]

Uh oh, I'm afraid I don't know what could be causing this :S When I did a quick google search, quite a few people are having similar issues in other games and apps - and there are some Microsoft pages with potential troubleshooting steps. Since Windows is being rather unhelpful and doesn't even say what "device, path, or file" it doesn't like, the best I can do right now is suggest that you look for other people having similar issues, and try methods that worked for them.

[Heaven Hide]

I tried out the DEMO on a configuration with 14700KF + 4080super.
I set the graphics to 4K resolution, rendering precision at 1.0, and frame rate at 180.
It's very fun and visually appealing, I've been looking forward to this work for a long time.

Here are some issues I encountered:

The lighting at night seems to cost much more than during the day. Since the driver tool could not recognize the frame rate, I checked the power consumption of the graphics card, which was 220W during the day and reached 290W at night.
It might be due to the DEMO version limiting the play area; after creating several large buildings, the raycast for the interaction points often overlapped, leading to quite a few misoperations.
Could you add a drag point to the object center for moving the position of buildings in the interaction?
It might be because the DEMO version did not open the guidance system, the road only adds corresponding doors when it approaches the building, which is a bit counterintuitive.

[Quixotic_Crystals]

demo still will not work, says theres an error and a problem and crashed

[Ashrala]

So I've had the game on my wishlist for awhile. Tried to launch the demo, but I keep getting a pop-up, no matter which option is selected, I always get, in exact words-----

"Failed to initialize the Steam API: NoSteamClient("Cannot create IPC pipe to Steam client process. Steam is probably not running.")"

That's funny as Steam is indeed running. That being said I've tried searching though the game's discussions for a fix, as I see people have had this similar problem, but anything I've tried doesn't work. Everything on my PC (OS Win 10) is up-to-date and more then meets minimum requirements. Missing something?

Edit: Never mind the game is now working. Don't know what it was, but after I left the demo alone for a week and came back to try and launch it again, it started successfully. So far I like what I'm seeing. Music and visuals have a very Wind Waker vibe going.

[deehax]

My game won't launch at all, it will say starting on steam, then stop entirely, doesn't even open the window, all my stuff is up to date, I have the recommended specs and better, what should I do?

[h3r2tic]

Originally posted by deehax:

My game won't launch at all, it will say starting on steam, then stop entirely, doesn't even open the window, all my stuff is up to date, I have the recommended specs and better, what should I do?

Hey, the most recent two cases of this were both caused by the Sentinel One security software, but if you don't have that, then there might be some clues in "%LOCALAPPDATA%\CrashDumps". You can enter that without the quotes into the location bar of File Explorer, and it should open a folder. If you have any files there named "tiny-glade.exe.[numbers].dmp", then I can load those into a debugger and investigate.

[Mo3golom]

I tried start game, but after logo it closed

2024-09-12T15:38:48.338+03:00 ERROR [tiny_glade::panic_reporter] [frame:3] PANIC: panicked at crates/rhapsody/src/rg/resource_registry.rs:126:50:
called `Result::unwrap()` on an `Err` value: Allocation { inner: OutOfMemory, name: "GpuOnly texture" }

I use "static-vulkan", driver is newest,try everythig. Crash after logo

Spec:
I3-10105F
GTX 960 2GB

[h3r2tic]

Originally posted by Mo3golom:

I tried start game, but after logo it closed

2024-09-12T15:38:48.338+03:00 ERROR [tiny_glade::panic_reporter] [frame:3] PANIC: panicked at crates/rhapsody/src/rg/resource_registry.rs:126:50:
called `Result::unwrap()` on an `Err` value: Allocation { inner: OutOfMemory, name: "GpuOnly texture" }

I use "static-vulkan", driver is newest,try everythig. Crash after logo

Spec:
I3-10105F
GTX 960 2GB

Sorry about that! The game is running out of video memory while trying to initialize. Try reducing your screen resolution before launching it - that should help.
I'm starting to work on properly addressing this now, so hopefully the workaround won't be needed in a few days.

[Mo3golom]

Originally posted by h3r2tic:

Originally posted by Mo3golom:

I tried start game, but after logo it closed

2024-09-12T15:38:48.338+03:00 ERROR [tiny_glade::panic_reporter] [frame:3] PANIC: panicked at crates/rhapsody/src/rg/resource_registry.rs:126:50:
called `Result::unwrap()` on an `Err` value: Allocation { inner: OutOfMemory, name: "GpuOnly texture" }

I use "static-vulkan", driver is newest,try everythig. Crash after logo

Spec:
I3-10105F
GTX 960 2GB

Sorry about that! The game is running out of video memory while trying to initialize. Try reducing your screen resolution before launching it - that should help.
I'm starting to work on properly addressing this now, so hopefully the workaround won't be needed in a few days.

Can you tell me - where is option file (like .txt where i can write resolution)?. Games save my 2k resolution. Or how reset screen resolution in game?

[h3r2tic]

Originally posted by Mo3golom:

Can you tell me - where is option file (like .txt where i can write resolution)?. Games save my 2k resolution. Or how reset screen resolution in game?

%USERPROFILE%\Saved Games\Tiny Glade\Steam\[your steam id]\settings.ron

You can just decrease the "resolution_scale" there. UI will still be full-res then, but the game world will be lower resolution, and less video memory will be needed.

[Mo3golom]

Originally posted by h3r2tic:

Originally posted by Mo3golom:

Can you tell me - where is option file (like .txt where i can write resolution)?. Games save my 2k resolution. Or how reset screen resolution in game?

%USERPROFILE%\Saved Games\Tiny Glade\Steam\[your steam id]\settings.ron

You can just decrease the "resolution_scale" there. UI will still be full-res then, but the game world will be lower resolution, and less video memory will be needed.

Yeap, it's work! Yhank you!

[h3r2tic]

Originally posted by Mo3golom:

Yeap, it's work! Yhank you!

Awesome :) Enjoy!