cinematics problem

[Sairus323]

I've played this game normally on a same PC when i bought it about a year ago, but now when I try to play I'm getting blurred picture of the first floor of some house with my character in the center of screen instead of cinematics like opening video (of some hunter and his failed hunt) or video after character creation... (I didn't tested next videos.)
My PC:
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
RAM: 8,00 Gb
Video: NVIDIA GeForce GTX 960 with 5759 Mb graphic memory
Later I could make some screenshots of the place I see instead of videos or more info on PC if needed.

[Raze_Larian]

Try verifying local files: n the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.

Do you have any codec packs, etc, installed? A problem codec or conflict between two codecs might cause the video not to be shown.

In Windows Explorer if you browse to the game's video folder, can you play the videos normally in Windows Media Player, etc?
If you pause a video in Windows Media Player and then start the game, are the videos displayed properly?

You can check the intro.wmv and loading.wmv videos in the '..\SteamApps\common\divinity2_dev_cut\Data\Video' folder (rename them to get the game to skip them).
In the '..\data\Video\Story\' folder, the video Start_Movie.wmv is played when starting a new game, and Tutorial_Arrival.wmv after character creation.

Check for Windows updates, particularly anything Windows Media Player codec related, and maybe updated video drivers.


Something like Codec Tweak Tool or the Direct Show Filter manager could help identify and fix codec or filter problems.

http://www.free-codecs.com/download/codec_tweak_tool.htm

http://www.softella.com/dsfm/index.en.htm

[Sairus323]

thanks for your answer. i've tried to verify cache and tried to reinstall the game, not helping. in the folder movies are playing normally. i have ony k-lite codec pack installed and didn't had any problems with videos earlier... when i launch and pause videos i WMP i still det the same "blurred room" placeholder instead of videos and i still could skip them with ESC button... i'll try to update NVIDIA experience drivers though...
EDIT: nope. updating drivers also didn't helped.

[Raze_Larian]

Not having codec problems before doesn't necessarily mean there aren't codec issues now.

You can try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, Click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try creating a new Windows administrator user account, switch to that account and try starting the game from there, directly from the executable.

[Sairus323]

nothing... i've tried everything and still no videos...
here's the screenshot of that "placeholder room" before chratcer creation (after creation theres my character in the center of screen): https://steamuserimages-a.akamaihd.net/ugc/839210150534541384/378F504945B2C516204FE2346CA9AFBDF38BD581/

[Raze_Larian]

That is the room for character creation, with the camera in the opposite direction. You can get there using the Developer Mode cheat window (listed as one of the first few GotoRegion entries in the dropdown list IIRC), and then jump out (and/or transform into a flying creature) to explore the rest of the Farglow map area (there is not much to do, but it is interesting to see how the area is set up).


Try setting the game to run in a window, and see if that makes a difference. To do so, edit the file below in a text editor and change the one to a zero in Fullscreen="1".
C:\Users\<UserName>\AppData\Local\Divinity 2\Profile\graphicoptions.xml

You may need to set Windows Explorer to show hidden files and folders:
http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
(covers Vista through Win 10)

[Sairus323]

still no videos... i'll try to reinstall the game again. sometimes helps...

[Sairus323]

It was kinda lot of time ago, but it sems that I've fixed the problem (just yesterday)... I've got a couple of other problems like no videos in games that had their videos placed in one of the game folders as video files, not the "packed" ones (Divinity 2, KOF 2002 UM) or other games suddenly not launching for no reason (Way of the samurai 4, GTAV) but I fixed the problem with this instruction (in case if anyone have similar problem): http://steamcommunity.com/sharedfiles/filedetails/?id=496402864

I'm installing Divinity 2 right now, but I've already tested on KOF 2002 UM and videos was playing so I assume that Divinity videos must work now too. But it still needs testing.
EDIT: tested. It works.