Game won't run

[Gary From Walmart]

Sorry for spelling...
Hey so I need some help!
I just want to start by saying I didn't download it off of steam. I got it for free with twitch prime, so I don't know if that changes anything.
Anyway when I go to open the game I get a message like this:

This code execution cannot proceed because OpenAL32.dll was not found. Reinstalling the program may fix this problem.

I have tried reinstalling 3 time and always end up with the same results. This is only for the updataed version though, the origional just doesn't open. I tried a meathod of tinkering with the hotline.cfg file but that didn't work.
There is a guy called Skymirrh that seems to know a lot about this so if we could get him...
anyway pls help, the game is on sale right now so I am willing to purchase it on steam if all else fails, so ya thatnks!

[Skymirrh]

From the FAQ:

When I press "Start" in the launcher, it says "OpenAL32.dll is missing".
OpenAL didn't properly install. Just install it again:
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> _CommonRedist -> OpenAL -> 2.0.7.0 -> oalinst.exe.

I know you said you didn't install it through Steam, however I'm pretty sure you'll be able to find the "_CommonRedist" folder in the game files in the same way.

[puflito]

I know it's not the case but I have a problem, when I open the updated version, just a black window occupies a small piece of the screen, the music is there, and I can also select options in the menu but I see absolutely nothing, Skymirrh please Help me :´)

and as if that were not enough, in the original version ...
___________________________________________
ERROR in
action number 1
of Other Event: Room Start
for object objSurfacer:

Trying to use non-existing surface.

[Skymirrh]

Originally posted by rAiochetDeC:

I know it's not the case but I have a problem, when I open the updated version, just a black window occupies a small piece of the screen, the music is there, and I can also select options in the menu but I see absolutely nothing, Skymirrh please Help me :´)

and as if that were not enough, in the original version ...
___________________________________________
ERROR in
action number 1
of Other Event: Room Start
for object objSurfacer:

Trying to use non-existing surface.

From the FAQ:

The screen is off to the side/zoomed in, I only see part of the whole screen.
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> Right-click on "HotlineGL.exe" -> Properties -> Compatibility.

• Tick "Override high DPI scaling behavior" and set "Scaling performed by:" to "Application", and apply.
  
• If this setting is not there (older versions of Windows): tick "Disable display scaling on high DPI settings", and apply.

This should fix your issue with Updated version occupying a small part of the screen :)

[puflito]

Originally posted by Skymirrh:

Originally posted by rAiochetDeC:

I know it's not the case but I have a problem, when I open the updated version, just a black window occupies a small piece of the screen, the music is there, and I can also select options in the menu but I see absolutely nothing, Skymirrh please Help me :´)

and as if that were not enough, in the original version ...
___________________________________________
ERROR in
action number 1
of Other Event: Room Start
for object objSurfacer:

Trying to use non-existing surface.

From the FAQ:

The screen is off to the side/zoomed in, I only see part of the whole screen.
Right-click on the game in your library -> Properties -> Local files -> Browse local files -> Right-click on "HotlineGL.exe" -> Properties -> Compatibility.

• Tick "Override high DPI scaling behavior" and set "Scaling performed by:" to "Application", and apply.
  
• If this setting is not there (older versions of Windows): tick "Disable display scaling on high DPI settings", and apply.

This should fix your issue with Updated version occupying a small part of the screen :)

I'm sorry but instead of being the small window now it's full screen and it's still looking black although I can handle the game in case I can not see anything

[Skymirrh]

Originally posted by rAiochetDeC:

I'm sorry but instead of being the small window now it's full screen and it's still looking black although I can handle the game in case I can not see anything

OK, if you could open a separate thread and provide the following information, I will try to help further.

I need your "DxDiag.txt", "debug.log" and "crash.log" files:

• DxDiag.txt: Hit "Windows + R" -> Run "dxdiag" -> "Save All Information...".
  
• debug.log: Navigate to "C:\Users\<username>\Documents\My Games\HotlineMiami".
  
• crash.log: Right-click on the game in the library -> Properties -> Local files -> Browse local files.

How to upload them:

• Open the files using Notepad.
  
• Select everything (CTRL+A), copy/paste to http://pastebin.com/ and submit.
  
• Copy/paste the link for each file.

[Viciado Games]

Originally posted by Skymirrh:

Originally posted by rAiochetDeC:

I'm sorry but instead of being the small window now it's full screen and it's still looking black although I can handle the game in case I can not see anything

OK, if you could open a separate thread and provide the following information, I will try to help further.

I need your "DxDiag.txt", "debug.log" and "crash.log" files:

• DxDiag.txt: Hit "Windows + R" -> Run "dxdiag" -> "Save All Information...".
  
• debug.log: Navigate to "C:\Users\<username>\Documents\My Games\HotlineMiami".
  
• crash.log: Right-click on the game in the library -> Properties -> Local files -> Browse local files.

How to upload them:

• Open the files using Notepad.
  
• Select everything (CTRL+A), copy/paste to http://pastebin.com/ and submit.
  
• Copy/paste the link for each file.

so a have the same problem so help me

DxDiag:https://pastebin.com/QEM80Peh

debug:https://pastebin.com/rmXL3ev2

crash

[Viciado Games]

https://pastebin.com/QEM80Peh

[Viciado Games]

https://pastebin.com/rmXL3ev2

[Skymirrh]

Originally posted by Louro potter:

https://pastebin.com/rmXL3ev2

From your debug.log:

glMapBufferRange not supported
GL_sampler_objects extension not found. Sampler states will not work correctly. Using fallback for glGenSamplers.
GL_sampler_objects extension not found. Sampler states will not work correctly. Using fallback for glBindSampler.

This means your graphics card (Intel 82945G Express Chipset Family) does not support OpenGL 2.1, which is required by the Updated version of the game.

And indeed, if we look here: https://www.intel.com/content/www/us/en/support/articles/000005524/graphics-drivers.html

Under "Older graphics products" we can see than it only supports OpenGL 1.4.

So, you have to play Original version instead. You can select it in the launcher ;)

[Viciado Games]

Originally posted by Skymirrh:

Originally posted by Louro potter:

https://pastebin.com/rmXL3ev2

From your debug.log:

glMapBufferRange not supported
GL_sampler_objects extension not found. Sampler states will not work correctly. Using fallback for glGenSamplers.
GL_sampler_objects extension not found. Sampler states will not work correctly. Using fallback for glBindSampler.

This means your graphics card (Intel 82945G Express Chipset Family) does not support OpenGL 2.1, which is required by the Updated version of the game.

And indeed, if we look here: https://www.intel.com/content/www/us/en/support/articles/000005524/graphics-drivers.html

Under "Older graphics products" we can see than it only supports OpenGL 1.4.

So, you have to play Original version instead. You can select it in the launcher ;)

Thx buddy