Strange bug with USB ports

[Leavian]

I don't know why but for some reason the game suddenly started getting an issue with the usb ports. It looks like the power/connection to all USB devices cuts out for a second then starts up again.
It cuts the power to my speakers and sometimes requires me to unplug then replug them to get it working again.
Doesn't work on any other game just Rogue Trader.

[LeftPaw]

Originally posted by Leavian:

I don't know why but for some reason the game suddenly started getting an issue with the usb ports. It looks like the power/connection to all USB devices cuts out for a second then starts up again.
It cuts the power to my speakers and sometimes requires me to unplug then replug them to get it working again.
Doesn't work on any other game just Rogue Trader.

I had a bug where my mouse would freeze all the time and I would get a error notification error from windows. which is the same as a USB device being unplugged and being plugged back in. I worked on the problem for weeks and it ended up being this which is a sticky.

3) Mouse cursor is lagging every few seconds, strange clicking sounds from headphones or on records from the microphone.

It's an old Unity engine bug with some peripherals, that persists through all our games.

Can be fixed by searching and deleting the file called Rewired_DirectInput.dll from the game directory.

The bug seems to manifest itself in many ways. Find the offending file in game dir/wh40krt_data/plugins/x86_64

[Isengrim]

Usb devices are, at the end, handled by SoC on the CPU. I know of a BIOS/UEFI (Agesa) bug on AM4 AMD Ryzens that was causing USB devices instability.

If you didn't update your BIOS in a while, it wouldn't hurt to do so, the usb bug was solved I think about a year ago.

Otherwise if you are running any SoC undervolt/manual setting, it might be wise to revise that and stability test it.

[Helvetson]

Originally posted by Isengrim:

Usb devices are, at the end, handled by SoC on the CPU. I know of a BIOS/UEFI (Agesa) bug on AM4 AMD Ryzens that was causing USB devices instability.

If you didn't update your BIOS in a while, it wouldn't hurt to do so, the usb bug was solved I think about a year ago.

Otherwise if you are running any SoC undervolt/manual setting, it might be wise to revise that and stability test it.

Encountered the same bug on up-to-date Intel Platform TODAY, removing that very file as already suggested a year ago didn't change anything. Funny enough, the bug seems kinda picky as it turns off my headset's dongle USB port, not the ones for mouse/keyboard.

details/specials: i've multiple audio devices: Creative SB AE-5, HyperX Cloud Stinger 2 Wireless USB headset, and several displays (nVidia HD audio); my onboard audio is deactivated from UEFI.
contrary to my also numerous HIDs (3 mice, 2 keyboards), which are connected through either my monitor's USB 3 (!) hub or wireless Logitech Unify dongle (USB 3 as well), my headset's USB dongle is connected to a USB 2 (!) port.
So, maybe it's the USB version, maybe the multiple devices, maybe that old Unity bug...

tbh I don't really care, and I won't waste my time finding out.
This issue's been well known and unfixed for a whole year now.
Also, I'm not quite happy having software installed, which obviously takes direct control over my PC's power management anyway.

refund

[spammdc]

I have had luck simply removing the USB wireless headphone dongle and then restarting my PC then plugging it back in.
My issue seems to occur often after a NVIDIA driver update.

In the past there was a thread here that talked about issues with headphones and the game, you might want to do a search and see if one of their fixes can help you out.
Good Luck

[LeftPaw]

The only other fix that helped rather than fixed my problem was running the game as admin. As I said it didn't solve the problem but the errors shrunk from 15-20 times a hour to around 5 times per hour.

[Isengrim]

Originally posted by Helvetson:

Originally posted by Isengrim:

Usb devices are, at the end, handled by SoC on the CPU. I know of a BIOS/UEFI (Agesa) bug on AM4 AMD Ryzens that was causing USB devices instability.

If you didn't update your BIOS in a while, it wouldn't hurt to do so, the usb bug was solved I think about a year ago.

Otherwise if you are running any SoC undervolt/manual setting, it might be wise to revise that and stability test it.

Encountered the same bug on up-to-date Intel Platform TODAY, removing that very file as already suggested a year ago didn't change anything. Funny enough, the bug seems kinda picky as it turns off my headset's dongle USB port, not the ones for mouse/keyboard.

details/specials: i've multiple audio devices: Creative SB AE-5, HyperX Cloud Stinger 2 Wireless USB headset, and several displays (nVidia HD audio); my onboard audio is deactivated from UEFI.
contrary to my also numerous HIDs (3 mice, 2 keyboards), which are connected through either my monitor's USB 3 (!) hub or wireless Logitech Unify dongle (USB 3 as well), my headset's USB dongle is connected to a USB 2 (!) port.
So, maybe it's the USB version, maybe the multiple devices, maybe that old Unity bug...

tbh I don't really care, and I won't waste my time finding out.
This issue's been well known and unfixed for a whole year now.
Also, I'm not quite happy having software installed, which obviously takes direct control over my PC's power management anyway.

refund

As far as I know the game doesn't have any direct control over CPU behaviour apart from what the windows scheduler gives it. Unless Intel in the management software specifically made a tweak for this game or the unity engine as a whole.

If the game stresses the system on chip in any way, through memory usage or plain core usage, it might cause the SoC to start crapping out if it cannot handle it all at once -- which could be explained by insufficient SoC voltage, a firmware bug or hardware degradation.

It could be a software bug too, don't get me wrong, but my suggestion was to take care of the potentially easiest issues first, especially considering I am shooting in the dark -- no logs, no anything.

Refund or no, I would take some time to stress test your CPU with Prime95, especially the SoC stress test. If that causes the usb devices to toggle on and off, or the system plain crashes, you may have a potential hardware issue on your hands (though it's also possible that the SoC is just not feed enough juice because of whatever settings you have for it in bios).

[Helvetson]

Originally posted by spammdc:

I have had luck simply removing the USB wireless headphone dongle and then restarting my PC then plugging it back in.
My issue seems to occur often after a NVIDIA driver update.

In the past there was a thread here that talked about issues with headphones and the game, you might want to do a search and see if one of their fixes can help you out.
Good Luck

Thanks, it's probably easy to fix anyway... I'm just kinda fed up fixing stuff I payed for myself.

Originally posted by Isengrim:

As far as I know the game doesn't have any direct control over CPU behaviour apart from what the windows scheduler gives it. Unless Intel in the management software specifically made a tweak for this game or the unity engine as a whole.

If the game stresses the system on chip in any way, through memory usage or plain core usage, it might cause the SoC to start crapping out if it cannot handle it all at once -- which could be explained by insufficient SoC voltage, a firmware bug or hardware degradation.

It could be a software bug too, don't get me wrong, but my suggestion was to take care of the potentially easiest issues first, especially considering I am shooting in the dark -- no logs, no anything.

Refund or no, I would take some time to stress test your CPU with Prime95, especially the SoC stress test. If that causes the usb devices to toggle on and off, or the system plain crashes, you may have a potential hardware issue on your hands (though it's also possible that the SoC is just not feed enough juice because of whatever settings you have for it in bios).

Appreciated, but no, if i had any hardware issues i'd probably have noticed in some other games, too. And though not high-end, my i5-13600K with 32G RAM and RTX 3080 should be way enough for any CRPG whatsoever.


fine, I'll give it another shot...

[Leavian]

Originally posted by LeftPaw:

Originally posted by Leavian:

I don't know why but for some reason the game suddenly started getting an issue with the usb ports. It looks like the power/connection to all USB devices cuts out for a second then starts up again.
It cuts the power to my speakers and sometimes requires me to unplug then replug them to get it working again.
Doesn't work on any other game just Rogue Trader.

I had a bug where my mouse would freeze all the time and I would get a error notification error from windows. which is the same as a USB device being unplugged and being plugged back in. I worked on the problem for weeks and it ended up being this which is a sticky.

3) Mouse cursor is lagging every few seconds, strange clicking sounds from headphones or on records from the microphone.

It's an old Unity engine bug with some peripherals, that persists through all our games.

Can be fixed by searching and deleting the file called Rewired_DirectInput.dll from the game directory.

The bug seems to manifest itself in many ways. Find the offending file in game dir/wh40krt_data/plugins/x86_64

Yeah this fixes it for me. Weird that it started mid way through a playthrough. Glad it's sorted though thanks a lot!

[LeftPaw]

As I said I played the game for weeks like that and it was so annoying. I was so happy when I fixed it but at the same time sad that I missed it the first time around.
Anyway, glad it's fixed for you.