Black Screen Crash on Startup

[CurTailed92]

So whenever I launch the game, I get a black screen for a few seconds then it crashes.None of the fixes that I've seen suggested for other people have worked, including:
-Verifying the cache
-Running game as administrator
-Re-downloading the game
-Deleting assets folder and verifying cache

I had HoxHUD installed but I'm fairly certain I deleted it correctly.

This is the crash report I get when I try and start it. Anyone have any idea of a fix?

Application has crashed: C++ exception
Failed setting up render device.

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.25.1
CPU : Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (4 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 11.0
GPU : Intel(R) HD Graphics 4600 / nvumdshim.dll[9.18.13.3165]
Language : @ID94cca2fdaccfc2cd@
Memory : 7964 MB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : IDT (Speakers / HP (IDT High Definition Audio CODEC))

[PAT]

Does you laptop have a dedicated GPU? Because the one that's listed is integrated in your Intel CPU. I am assuming you have a dedicated Nvidia card based on the system specs you have provided(a 750m maybe?).

Here are some things you can try, stick to this order.

GPU drivers

Either reinstall your driver, install the newest version, or revert to a previous one.

Nvidia: http://www.geforce.com/drivers

Try starting Payday 2 after the installation is complete.

Forcing Your Dedicated GPU(NVIDIA)

- Rightclick your desktop
- Open Nvidia Control Panel
- Under: 3D Settings -> Manage 3D settings -> Program Settings
- Select: Payday 2 (payday2_win32_release.exe) from the dropdown menu
- Under: Preferred graphics processor:
- Select: High-performance NVIDIA processor
- Save changes and try starting Payday 2 again

Renderer_settings.xml

- Make sure your system shows hidden files and folders.
- Go to this folder(default location): C:\Users\USERNAME\AppData\Local\PAYDAY 2
- Rightclick the file "renderer_settings.xml", click "Properties" and make sure the file is NOT set to Read-Only. Click "OK".
- Now open the file "renderer_settings.xml" with a text-editor.
- Look for "resolution" , "refresh-rate" and "aspect-ratio" and make sure these values match your monitor's native settings.

For example, I have a 16:9 monitor running in 1920x1080 @ 60Hz, so my values look like this:

aspect_ratio="1.77778" refresh_rate="60" resolution="1920 1080"

To get the right value for your aspect-ratio, simple divide your resolution's width by the height. In this example 1920/1080=1.77778 (round to five decimal places).

After this save & exit the file and try to start Payday 2.

If it still crashes on start-up, try deleting "renderer_settings.xml" and try to start Payday 2 again(make a back-up just in case). The game will generate a new file on start-up.

Forcing Dedicated GPU WORK-AROUND

For some people using laptops with the switchable graphics option, the usual fixes aren't working since the last update(editing or removing renderer_settings.xml). I have another workaround which seems to be working for some people.

Go to your renderer_settings.xml and look for your display adapter. You can find it here by default: C:\Users\"UserName"\AppData\Local\PAYDAY 2

If it says "Intel" like this:

Adapter: Intel(R) HD Graphics & <d3d_device adapter="Intel(R) HD Graphics"

try the next few steps:

- Click start on your task-bar, Control Panel, Display, Adjust Resolution, Advanced settings
- Under the Adapter tab, look for Adapter Type, and copy it. It has to be EXACTLY the same.
For example mine says NVIDIA GeForce GTX 760 so I will use that.

- Go to your renderer_settings.xml again and replace the Intel adapter like this:

Adapter: Intel(R) HD Graphics

replace with

Adapter: NVIDIA GeForce GTX 760

(insert you own Gpu ofcourse)
Change this one as well:

<d3d_device adapter="Intel(R) HD Graphics"

replace with

<d3d_device adapter="NVIDIA GeForce GTX 760"

- Save and exit the file and start Payday 2 again.

Good luck!

[CurTailed92]

Thanks a million man! Got it working again. Just had to force the dedicated GPU

[mcωσω]

Hey, I'm trying to follow this but I can't find the "Preferred graphics processor" - could you send a picture or something

Thanks

[NewPJzuza]

mcωσω | Trophy Hunting eredeti hozzászólása:

Hey, I'm trying to follow this but I can't find the "Preferred graphics processor" - could you send a picture or something

Thanks

Last post was 5th Mar, 2015... Seriously you should make a new thread than necroing this old thread.