Game crashes on briefing screen

[handle w/ care]

I have tried everything, and nothing seems to be working

Application has crashed: access violation

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Callstack:

d3d9 (???) Direct3DCreate9Ex
d3d9 (???) ???
d3d9 (???) ???
d3d9 (???) Direct3DCreate9Ex
d3d9 (???) Direct3DCreate9on12Ex
d3d9 (???) GetCursorPos
d3d9 (???) GetCursorPos
d3d9 (???) GetCursorPos
d3d9 (???) Direct3DCreate9on12Ex
d3d9 (???) Direct3DCreate9on12Ex
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_error_init
payday2_win32_release (???) zip_error_init
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


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Current thread: Renderer

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System information:
Application version : 1.139.199
CPU : Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (3 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 2060 / nvldumd.dll[31.0.15.2737]
Language : english
Memory : 16257MB 756KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : NVIDIA Corporation (BenQ EW2430V (NVIDIA High Definition Audio))

[Sy1v]

Try to reinstall DirectX

[handle w/ care]

Originally posted by Sy1v:

Try to reinstall DirectX

still crashing with the same crash.txt

[Sy1v]

http://steamcommunity.com/app/218620/discussions/14/412446292758934434/?ctp=2#c358415206095910647
https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
if u dont run these programs - add payday 2 and steam as exception for ur antivirus and firewall and try to start the game without non-essential programs as administrator