Payday 2 crashes when starting certain heists, all with the same error code Access Violation. Please help

[Rob Guy]

I've been trying to run Alesso Heist recently, but along with other heists it crashes my game.

Here is the crash log.

Thu Jul 13 02:08:14 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

Thu Jul 13 02:04:38 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Main

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

Edit: I found the issue in a mod called maxwell the cat billboards, for some reason other mods that affected billboards caused the same crash when I tried them.

[Phoenixcaptain]

I was running into the same issue on White House. I removed all mod_overrides and was able to run the entire heist no problem. Moved everything back into my overrides folder, and was able to get into the heist, but it crashed a few minutes in. Going over my mods one at a time, I suspect it may be the Re-Texture Project.

Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlGetAppContainerNamedObjectPath


-------------------------------

Current thread: Renderer

[Nooblex]

I get the same issue as well, might consider removing retexture project then because I constantly get this problem. Any good mods that do what retexture project does or better?

[Blockhead]

Originally posted by Phoenixcaptain:

Going over my mods one at a time, I suspect it may be the Re-Texture Project.

Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

Technically it's not the mod that's causing the issue, but the mod probably is contributing to it. Ultimately the crash is caused by the game running out of memory. Later heists (like White House, Buluc's Mansion, etc.) really struggle to stay within the limits of Payday 2's internal memory, even without mods - people will regularly crash on High graphical settings.

By adding additional graphical load (in the form of a Re-Texture mod), you're making the crash much more likely to happen.

To avoid this particular crash, you'll want to turn down Texture/Shadow quality for the newer maps. If you're still getting the crash, it might be worth disabling the mod for these heists.

[Glimmer]

Also crashing on Alesso and White House.

Seems those heists specifically are bugged for a lot of people.

[Phoenixcaptain]

Originally posted by Blockhead:

Originally posted by Phoenixcaptain:

Going over my mods one at a time, I suspect it may be the Re-Texture Project.

Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

Technically it's not the mod that's causing the issue, but the mod probably is contributing to it. Ultimately the crash is caused by the game running out of memory. Later heists (like White House, Buluc's Mansion, etc.) really struggle to stay within the limits of Payday 2's internal memory, even without mods - people will regularly crash on High graphical settings.

By adding additional graphical load (in the form of a Re-Texture mod), you're making the crash much more likely to happen.

To avoid this particular crash, you'll want to turn down Texture/Shadow quality for the newer maps. If you're still getting the crash, it might be worth disabling the mod for these heists.

Appreciated! Now I am curious where the tipping point was. I have been grinding out achievements, and was working on White House on the 8th and Alesso on the 9th with no issues, while running the re-texture mod since December.

[Blockhead]

Originally posted by Phoenixcaptain:

Appreciated! Now I am curious where the tipping point was. I have been grinding out achievements, and was working on White House on the 8th and Alesso on the 9th with no issues, while running the re-texture mod since December.

Sometimes you'll be able to make it through the heists no problem. It's just a risk at high graphical load - since you'll always be skirting very close to the memory limit.

[RX-0]

Originally posted by Rob Guy:

I've been trying to run Alesso Heist recently, but along with other heists it crashes my game.

Here is the crash log.

Thu Jul 13 02:08:14 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

Thu Jul 13 02:04:38 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Main

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

I have the same when some on joined crashed instantly the game i don't know is that caused by that joining personn maybe Epic Ga* joined and that crashed my game -_-'

Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???


-------------------------------

Current thread: Main

-------------------------------


In First World Bank Heist

[Rob Guy]

Originally posted by |͇̿T͇̿K͇̿| BARRETTY-93:

Originally posted by Rob Guy:

I've been trying to run Alesso Heist recently, but along with other heists it crashes my game.

Here is the crash log.

Thu Jul 13 02:08:14 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

Thu Jul 13 02:04:38 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlInitializeExceptionChain
ntdll (???) RtlClearBits


-------------------------------

Current thread: Main

-------------------------------

System information:
Application version : 1.140.211
CPU : 13th Gen Intel(R) Core(TM) i7-13700F (12 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce RTX 4070 / nvldumd.dll[31.0.15.3640]
Language : english
Memory : 32581MB 312KB
OS : 6.2.9200 () 0x100-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Headphones (2- High Definition Audio Device))

I have the same when some on joined crashed instantly the game i don't know is that caused by that joining personn maybe Epic Ga* joined and that crashed my game -_-'

Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) zip_error_code_system
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???


-------------------------------

Current thread: Main

-------------------------------


In First World Bank Heist

Found out the problem, most mods that affect billboards (cat billboard for me) ended up crashing the game in every heist with a billboard in it (took a lot of brainpower to figure that out lmao)

[Rob Guy]

Originally posted by Blockhead:

Originally posted by Phoenixcaptain:

Going over my mods one at a time, I suspect it may be the Re-Texture Project.

Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

Technically it's not the mod that's causing the issue, but the mod probably is contributing to it. Ultimately the crash is caused by the game running out of memory. Later heists (like White House, Buluc's Mansion, etc.) really struggle to stay within the limits of Payday 2's internal memory, even without mods - people will regularly crash on High graphical settings.

By adding additional graphical load (in the form of a Re-Texture mod), you're making the crash much more likely to happen.

To avoid this particular crash, you'll want to turn down Texture/Shadow quality for the newer maps. If you're still getting the crash, it might be worth disabling the mod for these heists.

This wasn't my issue, for some reason mods that changed billboards kept crashing my game randomly, after I removed those mods the game went back to normal.

[RX-0]

Originally posted by Rob Guy:

Originally posted by Blockhead:

Technically it's not the mod that's causing the issue, but the mod probably is contributing to it. Ultimately the crash is caused by the game running out of memory. Later heists (like White House, Buluc's Mansion, etc.) really struggle to stay within the limits of Payday 2's internal memory, even without mods - people will regularly crash on High graphical settings.

By adding additional graphical load (in the form of a Re-Texture mod), you're making the crash much more likely to happen.

To avoid this particular crash, you'll want to turn down Texture/Shadow quality for the newer maps. If you're still getting the crash, it might be worth disabling the mod for these heists.

This wasn't my issue, for some reason mods that changed billboards kept crashing my game randomly, after I removed those mods the game went back to normal.

maybe the Client of EPIC G*y Launcher to Steam Client when joined by them crashing the game for a weird reason ..