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PAYDAY 2 > Bug Reporting > Topic Details
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Nerd Venom Sep 23, 2016 @ 12:35am
Random Crashes (Access Violation)
Not sure exactly where to put this thread but this seems like the best spot.

Anyway, I can play Payday 2 just fine, right up until I start getting random crashes.

I always check the crash log and 90% of the time it says "Application has crashed: access violation". If it isnt that, it's usually "Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.".

Now I do use alot of BLT and Mod_Override mods and those may be the source of my crashes. Perhaps there's a limit on how much the game engine can handle?

I've already updated my drivers and such. I've also verified my cache but nothing seems to help. It mostly seems to start crashing after the first or second heist I've completed.

Crashlogs

IPHLPAPI.dll is not present in the Payday 2 main folder. Most recent crash log: ============================================================ Application has crashed: access violation ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? tier0_s (???) ThreadInterlockedExchangeAdd64 tier0_s (???) CThreadMutex::AssertOwnedByCurrentThread payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) zip_get_name payday2_win32_release (???) zip_get_name payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ------------------------------- Current thread: Main ------------------------------- System information: Application version : 1.54.13 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[21.19.134.1] Language : @ID94cca2fdaccfc2cd@ Memory : 8173MB 216KB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) Renderer_settings.xml: ============================================================ <!-- Hardware supported configurations: Adapter: AMD Radeon R7 200 Series Adapter index: 0 Modes (width x height x refresh): 800x600x75 800x600x72 800x600x60 1024x768x75 1024x768x70 1024x768x60 1152x648x59 1152x648x60 1152x648x50 1280x720x60 1280x720x59 1280x720x50 1280x768x60 1280x800x60 1280x960x59 1280x960x60 1280x960x50 1280x960x24 1280x1024x60 1280x1024x59 1280x1024x50 1280x1024x24 1280x1024x23 1360x768x59 1360x768x60 1360x768x50 1360x768x24 1366x768x59 1366x768x60 1366x768x50 1366x768x24 1440x900x59 1440x900x60 1440x900x50 1440x900x24 1600x900x59 1600x900x60 1600x900x50 1600x900x24 1600x1200x60 1680x1050x60 1680x1050x59 1680x1050x50 1680x1050x24 1680x1050x23 1776x1000x59 1776x1000x60 1776x1000x50 1776x1000x29 1776x1000x30 1776x1000x25 1776x1000x24 1792x1344x59 1792x1344x60 1800x1440x59 1800x1440x60 1856x1392x59 1856x1392x60 1920x1080x60 1920x1080x59 1920x1080x50 1920x1080x30 1920x1080x29 1920x1080x25 1920x1080x24 1920x1080x23 1920x1200x60 2048x1536x60 2560x1440x60 --> <renderer_config> <d3d_device adapter = "AMD Radeon R7 200 Series" adapter_index = "0" resolution = "1920 1080" windowed = "true" refresh_rate = "60" aspect_ratio = "1.77778" v_sync = "0" /> <render_settings> <variable name="max_anisotropy" value="16"/> <variable name="texture_quality_default" value="high"/> <variable name="shadow_quality_default" value="medium"/> </render_settings> </renderer_config> Full Crash Log: ============================================================ ---------------------------------------------------------------------- Sun May 08 01:40:56 2016 Application has crashed: C++ exception Could not load texture because IDirect3D9::CreateTexture call failed. Direct3D could not allocate sufficient memory to complete the call. ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeCriticalSectionAndSpinCount payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeExceptionChain payday2_win32_release (???) ??? ??? (???) ??? ------------------------------- Current thread: Renderer ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Microsoft (Diablo III Headset (SteelSeries Diablo III Headset)) ---------------------------------------------------------------------- Sun May 08 23:30:13 2016 Application has crashed: C++ exception [string "lib/managers/menu/menulobbyrenderer.lua"]:420: attempt to index local 'slot' (a nil value) SCRIPT STACK ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? ??? (???) ??? ------------------------------- Current thread: Main ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) ---------------------------------------------------------------------- Mon May 09 01:24:48 2016 Application has crashed: C++ exception [string "lib/network/handlers/unitnetworkhandler.lua"]:3062: attempt to index local 'unit' (a nil value) SCRIPT STACK ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ------------------------------- Current thread: Main ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) ---------------------------------------------------------------------- Mon May 09 21:46:54 2016 Application has crashed: access violation ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ------------------------------- Current thread: Renderer ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) ---------------------------------------------------------------------- Wed May 11 18:48:16 2016 Application has crashed: access violation ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeExceptionChain payday2_win32_release (???) ??? ??? (???) ??? ------------------------------- Current thread: Renderer ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) ---------------------------------------------------------------------- Thu May 12 04:09:47 2016 Application has crashed: C++ exception Could not load texture because IDirect3D9::CreateTexture call failed. Direct3D could not allocate sufficient memory to complete the call. ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeCriticalSectionAndSpinCount payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeExceptionChain payday2_win32_release (???) ??? ??? (???) ??? ------------------------------- Current thread: Renderer ------------------------------- System information: Application version : 1.50.11 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[8.17.10.1452] Language : @ID94cca2fdaccfc2cd@ Memory : 48173 0MB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device)) ----------------------------------------------------------------------
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Showing 1-15 of 21 comments
Atomic Waste Sep 23, 2016 @ 12:53am 
This is indeed the best place for Crashlog, unless you are certain it´s a mod issue.
However, please only post the Crash.txt, and not the renderer_settings.xlm, nor the Crashlog.txt file. We ask for them if needed. They make threads unnecessarily long and cluttered. ^^

Your cash is casued by a 3rd part Software. Most likely a Anti-Virus program. Adding Steam and Payday to the exception list of all you Anti-Virus, Firewall and Defender Programs should fix it.
http://steamcommunity.com/app/218620/discussions/14/412446292758934434/#c358415206095910647
#1
Nerd Venom Sep 23, 2016 @ 1:58am 
Originally posted by Atomic Waste:
This is indeed the best place for Crashlog, unless you are certain it´s a mod issue.
However, please only post the Crash.txt, and not the renderer_settings.xlm, nor the Crashlog.txt file. We ask for them if needed. They make threads unnecessarily long and cluttered. ^^

Your cash is casued by a 3rd part Software. Most likely a Anti-Virus program. Adding Steam and Payday to the exception list of all you Anti-Virus, Firewall and Defender Programs should fix it.
http://steamcommunity.com/app/218620/discussions/14/412446292758934434/#c358415206095910647

Alright, thanks. I noticed that link mentioned Raptr, which I do have running while playing Payday 2. I'm guessing I'll need to disabled or close Raptr before playing. I'll also try adding Payday 2 to my Avast anti-virus software.

Any idea what the "Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call." could be about? Am I actually running out of VRAM or RAM?
#2
Atomic Waste Sep 23, 2016 @ 2:00am 
Originally posted by Nerd Venom:
Originally posted by Atomic Waste:
This is indeed the best place for Crashlog, unless you are certain it´s a mod issue.
However, please only post the Crash.txt, and not the renderer_settings.xlm, nor the Crashlog.txt file. We ask for them if needed. They make threads unnecessarily long and cluttered. ^^

Your cash is casued by a 3rd part Software. Most likely a Anti-Virus program. Adding Steam and Payday to the exception list of all you Anti-Virus, Firewall and Defender Programs should fix it.
http://steamcommunity.com/app/218620/discussions/14/412446292758934434/#c358415206095910647

Alright, thanks. I noticed that link mentioned Raptr, which I do have running while playing Payday 2. I'm guessing I'll need to disabled or close Raptr before playing. I'll also try adding Payday 2 to my Avast anti-virus software.

Any idea what the "Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call." could be about? Am I actually running out of VRAM or RAM?
In this case you´re running out of RAM. You meet the recommended requirements, so I´d go ahead and close all non enssential programs while playing.
#3
Hassat Hunter (Banned) Sep 23, 2016 @ 2:02am 
I doubt you're running out of ram with 8GB though, it's more likely one of the programs mentioned blocked the memory allocation.
Let us know if the game runs fine without them.
#4
Nerd Venom Sep 23, 2016 @ 3:23am 
So, played through all 3 days of Firestarter OVK just fine. Started to host a Golden Grin OVK, someone joins in at the preplanning screen as I'm trying to change the music track for the heist and I crash.

Application has crashed: access violation ------------------------------- Callstack: payday2_win32_release (???) zip_get_name payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ???

I already added Payday 2's folder to the don't scan exclusion list in Avast Anti-Virus. Here is what I know I have running while playing Payday 2.

Avast Anti-Virus
Comic Rack
Radeon Settings
Borderless Gaming
Internet Download Manager
Unified Remote Server
GameCompanion 2.4
Pushbullet
Steam (of course)
AutoHotkey
SteelSeries Engine
Logitech Gaming Software
Realtek HD Audio Manager
#5
Atomic Waste Sep 23, 2016 @ 3:27am 
Mind posting the entire Crash.txt ?
Last edited by Atomic Waste; Sep 23, 2016 @ 3:28am
#6
andole Sep 23, 2016 @ 3:40am 
Originally posted by Nerd Venom:

Avast Anti-Virus
Comic Rack
Radeon Settings
Borderless Gaming
Internet Download Manager
Unified Remote Server
GameCompanion 2.4
Pushbullet
Steam (of course)
AutoHotkey
SteelSeries Engine
Logitech Gaming Software
Realtek HD Audio Manager
Try to disable all programs which may interfere with the game (start with Borderless Gaming, GameCompanion, Logitech Gaming Software).
#7
Nerd Venom Sep 23, 2016 @ 6:24am 
Originally posted by Atomic Waste:
Mind posting the entire Crash.txt ?
The rest of the crash.txt is just "Current Thread: Main" and then my system information.
#8
Nerd Venom Sep 23, 2016 @ 6:25am 
Originally posted by andole:
Originally posted by Nerd Venom:

Avast Anti-Virus
Comic Rack
Radeon Settings
Borderless Gaming
Internet Download Manager
Unified Remote Server
GameCompanion 2.4
Pushbullet
Steam (of course)
AutoHotkey
SteelSeries Engine
Logitech Gaming Software
Realtek HD Audio Manager
Try to disable all programs which may interfere with the game (start with Borderless Gaming, GameCompanion, Logitech Gaming Software).

I'll try that later today, but Logitech Gaming Software is for my mouse and keyboard.
#9
Atomic Waste Sep 23, 2016 @ 6:30am 
Originally posted by Nerd Venom:
Originally posted by Atomic Waste:
Mind posting the entire Crash.txt ?
The rest of the crash.txt is just "Current Thread: Main" and then my system information.
It might give some more informations. So far it´s a very generic Crashlog.
Best bet ould be to verify the game, and to run it without all non essential programs, as andole already suggested. Please ensure that you have nothing else running then the programs which are absolutely necessary.
#10
Nerd Venom Sep 23, 2016 @ 4:23pm 
Ok, I closed any program I could and disabled my anti-virus. Tried to play another Golden Grin heist and it went ok until someone tried to join in.

The crash.txt is below.

Application has crashed: C++ exception Could not load texture because IDirect3D9::CreateTexture call failed. Direct3D could not allocate sufficient memory to complete the call. ------------------------------- Callstack: payday2_win32_release (???) ??? payday2_win32_release (???) ??? ntdll (???) RtlInitializeCriticalSectionAndSpinCount payday2_win32_release (???) ??? payday2_win32_release (???) zip_get_name payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) ??? payday2_win32_release (???) zip_get_name ntdll (???) RtlInitializeExceptionChain payday2_win32_release (???) zip_get_name ??? (???) ??? ------------------------------- Current thread: Renderer ------------------------------- System information: Application version : 1.54.14 CPU : AMD FX(tm)-4100 Quad-Core Processor (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE5 DirectX : 10.0 GPU : AMD Radeon R7 200 Series / aticfx32.dll[21.19.134.1] Language : @ID94cca2fdaccfc2cd@ Memory : 8173MB 216KB OS : 6.1.7601 (Service Pack 1) 0x100-0x1 (64 bits) Physics : threaded Renderer : DX9 threaded Sound : Advanced Micro Devices (1 - E552VLE (AMD High Definition Audio Device))

EDIT:
So I turned down all the graphics options to low or off but left my resolution at 1920x1080 and I was able to complete the entire heist with no crashes. Is Golden Grin just very demanding?
Last edited by Nerd Venom; Sep 23, 2016 @ 5:12pm
#11
Atomic Waste Sep 23, 2016 @ 4:38pm 
Application has crashed: C++ exception Could not load texture because IDirect3D9::CreateTexture call failed. Direct3D could not allocate sufficient memory to complete the call.
This here indicates insufficent memory. Your game ran out of Ram. Which is very odd considering you meet the recommended requirements. Hm.

Do you, or did the host of the lobby, ran any kind of mods? Especially game changing ones to, for example, increase spawn rates heavily?
#12
Nerd Venom Sep 23, 2016 @ 5:13pm 
Originally posted by Atomic Waste:
Application has crashed: C++ exception Could not load texture because IDirect3D9::CreateTexture call failed. Direct3D could not allocate sufficient memory to complete the call.
This here indicates insufficent memory. Your game ran out of Ram. Which is very odd considering you meet the recommended requirements. Hm.

Do you, or did the host of the lobby, ran any kind of mods? Especially game changing ones to, for example, increase spawn rates heavily?

Like I stated in my first post, I run a bunch of BLT and mod_override mods. I was the host, the people joining in were public players. It might be possible that those are consuming more memory than I have available but I'm not sure.

The only mods that are game changing would be ones that change bots and the corpse limit. Can't think of any others right now.
Last edited by Nerd Venom; Sep 23, 2016 @ 5:25pm
#13
Hassat Hunter (Banned) Sep 23, 2016 @ 6:06pm 
Originally posted by Nerd Venom:
The only mods that are game changing would be ones that change bots and the corpse limit. Can't think of any others right now.
That can very well explain it, especially the last one.
The GGC is very demanding, adding in an extended corpse limit ontop of that is asking for trouble.
#14
Nerd Venom Sep 23, 2016 @ 6:18pm 
As for my crashing from access violations, still no idea what is causing that. I'm guessing I'll have to be more choosy about what mods I use then or upgrade my PC.
#15
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PAYDAY 2 > Bug Reporting > Topic Details
Date Posted: Sep 23, 2016 @ 12:35am
Posts: 21

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