Crashing randomly (only in heists) about 10 minutes into gameplay

[Asephera]

I am having crash issues with Payday 2 on PC/Steam.

I'd like to start this off by saying I've already done quite a bit of digging to find solutions for this issue and I have not resolved it in the least. For clarification I have played the game before on this computer (~2 years ago) with rare or no issues and recently got back into the game with some friends. I play with no mods or any other third party software on steam.

The Current Issue: simply freezes or black screens mid gameplay and closes a few seconds later. No crashing has occurred on startup or in any of the menus. This occurs in offline and online heists and seemingly happens randomly (I'll be sneaking around or in firefight, the crashing is arbitrary in timing and situation besides being ~15 or less minutes into the heist)

Solutions I have tried:

• Verifying game files on Steam
  
• Reinstalling the game
  
• Running the game as Administrator
  
• Updating Graphics Card to latest version
  
• Turning the "Use HQ Weapons" option off
  
• Disabling MSI Afterburner
  
• Disabling Steam Overlay
  
• Disabling Antivirus
  
• Deleting the IPHLPAPI.dll file
  
• Deleting the render_settings file
  
• Turning off extra monitors
  
• Lowering Texture Settings
  
• A "clear texture cache" mod
  
• Reinstalling DirectX, PhysX, and VC++

I am at a loss here and nothing I have seen online has worked. The game crash logs alternate between the two I have provided below. Thank you for any help or potential solutions.

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Tue Aug 30 20:16:05 2022


Application has crashed: access violation

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Callstack:

PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3Common_x86 (???) ???
KERNEL32 (???) ???
ntdll (???) ???
ntdll (???) ???


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Current thread: <Unknown>

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System information:
Application version : 1.127.125
CPU : Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce GTX 1060 / nvldumd.dll[31.0.15.1694]
Language : english
Memory : 16269MB 440KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Speakers (HyperX Cloud Alpha S Game))



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Tue Aug 30 20:38:04 2022


Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

-------------------------------

Callstack:

payday2_win32_release (???) ???
ntdll (???) RtlFreeHeap
payday2_win32_release (???) ???
ntdll (???) RtlInitializeCriticalSectionAndSpinCount
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlCaptureContext


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.127.125
CPU : Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (2 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1; SSE4.2
DirectX : 12.0
GPU : NVIDIA GeForce GTX 1060 / nvldumd.dll[31.0.15.1694]
Language : english
Memory : 16269MB 440KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Microsoft (Speakers (HyperX Cloud Alpha S Game))

[Sy1v]

try to lower texture settings.

[A box]

try using this
https://pd2mods.z77.fr/clear_texture_cache.html

[Asephera]

Originally posted by Sylvanas Windrunner:

try to lower texture settings.

I just attempted lowering textures to the lowest setting and played two heists. First I completed a jewelry store heist in ~7 minutes with no problems, but the second heist on bank: safety deposit boxes crashed ~3 minutes in. I have crashed on other maps like the auction and others. The crash log is identical to the second crash log in my post above.

[Asephera]

Originally posted by A box:

try using this
https://pd2mods.z77.fr/clear_texture_cache.html

Thank you for this suggestion, though sadly, I tried this and still crashed ~8 minutes into a loud diamond heist. The mod was installed correctly and I confirmed in the menu that it was active. The crash log is identical to the second crash log in my post above.

[Sy1v]

Try to reinstall DirectX, PhysX and VC++

[A box]

Originally posted by Sonofgeek:

Originally posted by A box:

try using this
https://pd2mods.z77.fr/clear_texture_cache.html

Thank you for this suggestion, though sadly, I tried this and still crashed ~8 minutes into a loud diamond heist. The mod was installed correctly and I confirmed in the menu that it was active. The crash log is identical to the second crash log in my post above.

do you have any music mods?

[Asephera]

Originally posted by A box:

Originally posted by Sonofgeek:

Thank you for this suggestion, though sadly, I tried this and still crashed ~8 minutes into a loud diamond heist. The mod was installed correctly and I confirmed in the menu that it was active. The crash log is identical to the second crash log in my post above.

do you have any music mods?

The mod you recommended for me was the first mod I've installed for Payday, I'm done trying for tonight, but I'll resume tomorrow.

[andole]

Do you use any mods, especially mod_overrides?

[Blockhead]

Originally posted by andole:

Do you use any mods, especially mod_overrides?

Originally posted by Sonofgeek:

The mod you recommended for me was the first mod I've installed for Payday

[Asephera]

Originally posted by Sylvanas Windrunner:

Try to reinstall DirectX, PhysX and VC++

I just attempted reinstalling all three of these (and restarting PC) and I am still experiencing crashes in the same manner, the crash log is as follows:

Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
payday2_win32_release (???) zip_get_name
KERNEL32 (???) ???
ntdll (???) ???
ntdll (???) ???


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