[Known Issues] Mac players (NEW BUILD RELEASED)

[jwwo0o0]

Hi Mac Players,

We hope you're enjoying Two Point Museum :) We're aware of some issues that we're working to fix, and we're really sorry that you've come across these problems.

Currently we are aware of:

• Flickering/flashing in Museums for some players - FIXED
  
• Museums being dark for some players - FIXED
  
• Stability issues/crashing for some players - IN PROGRESS

Update 30th April
There are bug fixes in the version 2 update, which went live today!

Please do let us know below if you continue to see any problems, and we'll investigate.

-------------------------------------------------------------------------------------------

Many thanks,
Jo

[kaipoalll]

The beta did not resolve the issue. Flickering/flashing gotten worse after downloading beta. I will send the recording via email.

Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
System Version: macOS 13.7.4 (22H420)

[jwwo0o0]

Ursprünglich geschrieben von idnl.kay:

The beta did not resolve the issue. Flickering/flashing gotten worse after downloading beta. I will send the recording via email.

Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
System Version: macOS 13.7.4 (22H420)

Thank you for your feedback, and sorry this hasn't resolved the problem! We're continuing to investigate and the video is really helpful :)

[Borjas]

Same here. Beta didn't do anything for this issue. :(
2019 Macbook pro
2.3 GHz 8-Core Intel Core i9
Intel UHD Graphics 630 1536 MB
OS 14.6.1

[Coronavirus]

M1 iMac, game will no longer load. Worked just fine for 3 hours last night, but today will not even open.

[opstemthed]

I'm experiencing the dark museum problem but I'm not on Mac. Windows 10, NVIDIA Graphics Card. Playing with the lighting settings seems to make the situation a little better, if still quite dark, though this is definitely a bug that affects Windows as well.

[annod]

I still can't click anywhere on the opening screen. I logged it over on your site. Tried tabing out to Finder and back in, tried not moving the cursor until its loaded ...still nothing. The load screen is also a blurry resolution. Anyone else unable to click? imac i7. Never had these issues with the other 2Point games.

[jwwo0o0]

Ursprünglich geschrieben von Coronavirus:

M1 iMac, game will no longer load. Worked just fine for 3 hours last night, but today will not even open.

Hey! So sorry you're having problems - are you getting an error? or does it just do an infinite load and nothing happen?

[jwwo0o0]

Ursprünglich geschrieben von opstemthed:

I'm experiencing the dark museum problem but I'm not on Mac. Windows 10, NVIDIA Graphics Card. Playing with the lighting settings seems to make the situation a little better, if still quite dark, though this is definitely a bug that affects Windows as well.

Thank you for letting us know and sorry you're having this problem! Can I please check the specs of your PC?

[jwwo0o0]

Ursprünglich geschrieben von annod:

I still can't click anywhere on the opening screen. I logged it over on your site. Tried tabing out to Finder and back in, tried not moving the cursor until its loaded ...still nothing. The load screen is also a blurry resolution. Anyone else unable to click? imac i7. Never had these issues with the other 2Point games.

Hi annod - I am sorry you're having this problem, I will check over on our support site where you've logged to check we have all the info needed to investigate :)

[Swan1305]

Same thing. Flashing and distorted graphics. No better, still can't play it.

[carlaa.darcy]

Loving the game but can only play 30 minutes at a time - the flashing is too heavy on they eyes. It's happening with Two Point Campus for me as well. I hope you can fix it because I love the games and only have access to a MAC:
3.2 GHz 6-core Intel Cor i7
Radeon Pro Vega 20 4GB
32 GB 2667 MHz DDR4
Sequoia 15.3.1

[carlaa.darcy]

Hi..... playing on Beta today but the flashing continues. It appears to get worse the longer I'm on it. Occasionally at the start but after about 1/2 it's constant.

[jwwo0o0]

Ursprünglich geschrieben von carlaa.darcy:

Hi..... playing on Beta today but the flashing continues. It appears to get worse the longer I'm on it. Occasionally at the start but after about 1/2 it's constant.

Hey carlaa-darcy - Sorry about this, it looks like you have an AMD Mac which we haven't yet fixed but we are actively working on this at the moment and I hope that we have a fix (or atleast a workaround while we are working on a proper fix) soon!

[Storm_Watcher]

Hello, unfortunately the flashing is still occurring for me on a new game for both the main branch and the mac beta branch as of two minutes ago. I am on an intel mac, and I tried restarting my computer and uninstalling/reinstalling the game just to be safe.

Here are my specs again:

Macbook Pro (2019)
OS: Monterey Version 12.7.6
Processor: 2.5 GHz 8-Core Intel Core i9
Memory: 64 GB 2667 MHz DDR4
Graphics: Intel UHD Graphics 630 1536 MB

[Borjas]

same