[Known Issue] Stuck Helicopters

[TwoPointChizel]

Hi Everyone,

We're so sorry that some of you have had trouble with stuck Helicopters, both leaving for and returning from Expeditions.

We're doing everything we can to solve the problem.

If you have this issue and you are playing on Steam, please could you help us by adding your save to this bug[community.twopointcounty.com] or by sending them to [e-mail]?

To add a save, follow this navigation path in file explorer: C:\Users\<username>\AppData\LocalLow\Two Point Studios\Two Point Museum. Once located, "Zip" the folder up (right click and you should see the option) and then upload.

For the issue where the Helicopter is stuck at the start of the expedition, you can try this work around:

Using the Drag Demolish Tool from the foundation menu, or by placing a building over the helipad, the helipad should be sold, meaning you can buy a new one. We've seen in many cases that this will free up the staff so you can start again.

As for stuck helicopters returning, you can try the above but some users have reported that it sadly didn't work.

In these cases, saves are vital for us to unpick the events leading up to the sticking.

We really appreciate your patience while we look into it.

Chizel

[Buni]

I will try, thank you.

[ALEXJONES.NETWORK]

Cant delete helipad, tried drag demolish, tried blowing up museum, still stuck getting to chopper, latest patch didn't fix. museum is bricked currently.

[twopointjo]

Hi ALEXJONES.NETWORK - Sorry you're having problems! We are releasing another update today - if you'd like to try it early, it's also on a beta here: https://steamcommunity.com/app/2185060/discussions/1/594016664992888905/

I'm hopeful that this will fix the problem, but let me know if not and we can take a look at your saves.

[ALEXJONES.NETWORK]

Originally posted by twopointjo:

Hi ALEXJONES.NETWORK - Sorry you're having problems! We are releasing another update today - if you'd like to try it early, it's also on a beta here: https://steamcommunity.com/app/2185060/discussions/1/594016664992888905/

I'm hopeful that this will fix the problem, but let me know if not and we can take a look at your saves.

The beta version has fixed the issue and the helicopter took off - thanks!

[twopointjo]

Originally posted by ALEXJONES.NETWORK:

Originally posted by twopointjo:

Hi ALEXJONES.NETWORK - Sorry you're having problems! We are releasing another update today - if you'd like to try it early, it's also on a beta here: https://steamcommunity.com/app/2185060/discussions/1/594016664992888905/

I'm hopeful that this will fix the problem, but let me know if not and we can take a look at your saves.

The beta version has fixed the issue and the helicopter took off - thanks!

That's great news :)

I hope you're enjoying the game!

[jgmac3rd]

Helicopter stuck at start of expedition --- I was able to demolish and buy the helipad again > started a new expedition > got stuck again > demolished the helipad again > now my Expert is stuck where the helipad was and I cannot do anything with him, can't pick up, all greyed out.

[twopointjo]

Originally posted by jgmac3rd:

Helicopter stuck at start of expedition --- I was able to demolish and buy the helipad again > started a new expedition > got stuck again > demolished the helipad again > now my Expert is stuck where the helipad was and I cannot do anything with him, can't pick up, all greyed out.

Hi jgmac3rd, I'm so sorry you are still seeing this issue! Are you on the latest version of the game? You can check this in the top left of pause screen - it should say 1.2.176856

If it's not that version, try to update, but if it is, Would you mind sending us your Two Point Museum folder to [e-mail] so that we can take a look at whats happened and fix it?

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer and then press enter and it should help you find these files)

If you zip it up and attach to the email we should have everything that we need

Many thanks,
Jo

[jgmac3rd]

Originally posted by twopointjo:

Originally posted by jgmac3rd:

Helicopter stuck at start of expedition --- I was able to demolish and buy the helipad again > started a new expedition > got stuck again > demolished the helipad again > now my Expert is stuck where the helipad was and I cannot do anything with him, can't pick up, all greyed out.

Hi jgmac3rd, I'm so sorry you are still seeing this issue! Are you on the latest version of the game? You can check this in the top left of pause screen - it should say 1.2.176856

If it's not that version, try to update, but if it is, Would you mind sending us your Two Point Museum folder to [e-mail] so that we can take a look at whats happened and fix it?

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer and then press enter and it should help you find these files)

If you zip it up and attach to the email we should have everything that we need

Many thanks,
Jo

Thanks for your response! I play on the steam deck, how would I get the save file to send to you?

[step_y]

Error still happening, even after the heli-pad fix . Dated 2025-03-08


There is 3 types of error
1. The heli-pad just bugs out, shows an error icon
2. The heli-pad cant "start expedition" . Shows the "Start" icon, but it just stops forever
3. The heli-pad cant "finish expedition" . Shows the "Expedition" icon, and the "progress indication shows 100%", but it just stops forever

What I find is
- If you leave 2 square "empty" space between the heli-pad and any buildings, Bug #1 does not occur

[KingOfB]

I have the same bug in bungle wasteland. One staff make it to heli but not the other staff...

Place building over/drag demolish is not working for me.

[BiLL ƬӇЄ ƘƖƊ]

I can confirm its still happening in latest version 1.2.177372 especially if you place helicopters as near as possible next to each other. It worked 99% of the time but for one run it didnt want to take off and produced warnings unable to access it. Result was the mission never started, was running but not progressing. I was unable to abort the mission. Workaround was to save and reload, mission then started.

[Jehsee Da Bunn]

Still happening after today's patch. I'm zipping up my save file now, but I can say for sure that it happened as the museum flipped over to 300 guests and instantly started getting lag spikes, where I'd never had the game lag previously. Of course it could also be an odd coincidence.

Edit: actually it looks like you're not getting my save file after all, I can't find it anywhere, even after a %APPDATA% search on both of my drives. But it got stuck when beginning an expedition, shortly after buying my third helicopter on Mile and rearranging the pads to be next to each other, and as previously stated, the guest counter flipped to 300 as I was assigning expeditions and it started lagging as the missions were flying out, except for that stuck one.

[kawaii]

Hi, I just had this bug using the bungle helicopter and sending my expert to a labs expedition- they are stunlocked in the helipad on "going to expedition" and the other expert wont go with her and is continuing as normal, and i cannot get her out or use her anymore

[sarahj96]

still having this issue too :( have tried to email my save file but having issues with that too. i am running the latest version. will try spacing out the heli pads a bit like others have suggested worked for them

[Aria]

hi this bug just happened to me in the supernatural museum and 4 of my assistants are stuck. It won't let me use the destruction tool on the helipad either.

Edit: placing a building over the helipad did let me get rid of it and my assistants have been saved except for one who just stands there. I can't do anything with him, can't pick him up or fire him or anything.