FIXED - [Known Issue] Thieves/Security guards getting stuck in a loop on

[jwwo0o0]

Hello,

We're really sorry but a bug has snuck in with the latest update!

In some cases, Security guards are escorting thieves out... and then the thieves are running back in again....forever and ever on loop... :(

We have a fix already which we are testing now and will get a build out ASAP.

Many thanks, and sorry again for this!

Jo

[Looking For Amy]

The security guards also stopped collecting donations because they keep walking outside, even ignoring any zoning set up.

It's tanking donation income as well.

[vlydeX]

Originally posted by Looking For Amy:

The security guards also stopped collecting donations because they keep walking outside, even ignoring any zoning set up.

It's tanking donation income as well.

I've been setting aside some security guards to not pursue criminals. Although. my museum is literally on fire right now (hey, it scares off the thieves )

[SailorLunar [Star]]

On Bungle Burrow my security is catching guys then walking as far as the ramp that leads out then turning around and walking back to go on patrol with the criminal running off as if they were never caught. I also had to remove my zones on Pebberly Heights yesterday as they stopped working correctly. At least half my security guards were just standing around in a corner outside doing nothing instead of doing there jobs in the zones they were set to.

[vlydeX]

Well, I don't know why, but for some reason, most of the criminals are now just running away once they reach the ramps. This is still weird, but much better.

[vlydeX]

Okay, so it seems that all criminals are able to get away. However, the real problem lies with the criminals that have escape routes in the museum (i.e. the Boggymen and Golden Molars). They will run back, causing the endless loop. The worst are the Molars, who always steal something before they run away, meaning you have to resolve yourself to paying the ransom if you don't want all of your guards quitting on you

[ElenaRoan]

Any idea when the fix will come? I've stopped playing for now as I just had a molar targeting right before finding out about this issue.

[jwwo0o0]

Originally posted by ElenaRoan:

Any idea when the fix will come? I've stopped playing for now as I just had a molar targeting right before finding out about this issue.

Hi ElenaRoan - Should be with in the next couple of hours I hope :) Sorry for the wait!

[ElenaRoan]

Thank you!

[vlydeX]

Originally posted by jwwo0o0:

Originally posted by ElenaRoan:

Any idea when the fix will come? I've stopped playing for now as I just had a molar targeting right before finding out about this issue.

Hi ElenaRoan - Should be with in the next couple of hours I hope :) Sorry for the wait!

Thank you thank you thank you!

[Looking For Amy]

Originally posted by jwwo0o0:

Originally posted by ElenaRoan:

Any idea when the fix will come? I've stopped playing for now as I just had a molar targeting right before finding out about this issue.

Hi ElenaRoan - Should be with in the next couple of hours I hope :) Sorry for the wait!

I just got the update, but it's not fixed for me.

They don't pursue anyone, they all walk outside and are stuck somewhere on the map. Moving them back into the museum makes them do a single task (donation collection for example, sitting in a security chair), and then they walk back out to the same spot.

https://steamcommunity.com/sharedfiles/filedetails/?id=3448648439

[Yuri Barkov]

This doesn't seem to be fixed for me, either. In my case, the thieves get to the entrance, then teleport somewhere else on the map (sometimes they run back inside, sometimes they teleport). I can't actually find the one that just did this on my Pebberly Heights map, so who knows where they've gone! When this has happened on other maps, I have to manually place the security guard wherever the thief has just warped to.

(Edit: Weirdly, the one that disappeared counted as caught, so perhaps the bug is fixed but the behaviour is still a bit wonky. I far prefer vanishing to escorting, though! Much quicker :) Will keep an eye out for future behaviour.)

[vlydeX]

Originally posted by Yuri Barkov:

This doesn't seem to be fixed for me, either. In my case, the thieves get to the entrance, then teleport somewhere else on the map (sometimes they run back inside, sometimes they teleport). I can't actually find the one that just did this on my Pebberly Heights map, so who knows where they've gone! When this has happened on other maps, I have to manually place the security guard wherever the thief has just warped to.

(Edit: Weirdly, the one that disappeared counted as caught, so perhaps the bug is fixed but the behaviour is still a bit wonky. I far prefer vanishing to escorting, though! Much quicker :) Will keep an eye out for future behaviour.)

I've always had some teleporting thieves, but they usually teleport closer to the exit, so I just let them escape

[Looking For Amy]

@jwwo0o0 I hope you have an update for us soon! Imma need to fire all these useless guards and ain't nobody got time for that :D