Crashing when visiting Known Universe

[Scoob/Jarynn]

Every time I try and send an expedition to Known Universe on any of my museums, the game closes without an error message upon clicking the Known Universe icon. In the past I remember it would crash occasionally if I started planning an expedition but changed my mind and went to a different zone. But now I just straight up can't access that one area.

Game is fully up to date, tried updating drivers and rebooting my computer, still does it.

[hymerman]

Hi,

Sorry you're having crashes :(

I believe I've found the crashes you're having in our error reporting system. Some other players have the same thing, so we've already investigated a little, but never had any further information about what these players were doing at the time so we couldn't get any further. Knowing that it's happening when clicking the Known Universe icon is great information! That map uses some special shaders, and the crash is in loading those shaders.

We'd love to see some extra information from you if you could spare the time to help us! Could you send through a DxDiag report, and your log files, through to [e-mail]?

The logs are here:
C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA%\..\LocalLow\Two Point Studios\ in to file explorer)

We'd need the Player.log file and the Logs folder, or just zip up the whole Two Point Museum folder if that's easier.

To create a DxDiag report, we have some instructions here:
https://support.sega.com/hc/en-gb/articles/201556491-Creating-a-DXDIAG-Report

In the meantime while we investigate, there are a few things to try:
* Switch to a lower graphics quality setting
* Add "-force-d3d12" to the game's Launch options in Steam (Instructions here: https://help.steampowered.com/en/faqs/view/7D01-D2DD-D75E-2955) - this is untested but will change things around enough that it may fix the crash!
* Clear your shader cache - it's possible it's a badly cached shader causing problems. I can't find a good guide for this, but this YouTube video may help! Note that this will probably mean longer load times for all games the next time you run them as they'll have to recompile shaders, which can take a while: https://www.youtube.com/watch?v=01OV--Q_anQ

Let me know if any of those help!

Thanks,
Ben

[BULLET_HELL]

Originally posted by Scoob/Jarynn:

Every time I try and send an expedition to Known Universe on any of my museums, the game closes without an error message upon clicking the Known Universe icon. In the past I remember it would crash occasionally if I started planning an expedition but changed my mind and went to a different zone. But now I just straight up can't access that one area.

Game is fully up to date, tried updating drivers and rebooting my computer, still does it.

.

[Scoob/Jarynn]

Originally posted by hymerman:

Hi,

Sorry you're having crashes :(

I believe I've found the crashes you're having in our error reporting system. Some other players have the same thing, so we've already investigated a little, but never had any further information about what these players were doing at the time so we couldn't get any further. Knowing that it's happening when clicking the Known Universe icon is great information! That map uses some special shaders, and the crash is in loading those shaders.

We'd love to see some extra information from you if you could spare the time to help us! Could you send through a DxDiag report, and your log files, through to [e-mail]?

The logs are here:
C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA%\..\LocalLow\Two Point Studios\ in to file explorer)

We'd need the Player.log file and the Logs folder, or just zip up the whole Two Point Museum folder if that's easier.

To create a DxDiag report, we have some instructions here:
https://support.sega.com/hc/en-gb/articles/201556491-Creating-a-DXDIAG-Report

In the meantime while we investigate, there are a few things to try:
* Switch to a lower graphics quality setting
* Add "-force-d3d12" to the game's Launch options in Steam (Instructions here: https://help.steampowered.com/en/faqs/view/7D01-D2DD-D75E-2955) - this is untested but will change things around enough that it may fix the crash!
* Clear your shader cache - it's possible it's a badly cached shader causing problems. I can't find a good guide for this, but this YouTube video may help! Note that this will probably mean longer load times for all games the next time you run them as they'll have to recompile shaders, which can take a while: https://www.youtube.com/watch?v=01OV--Q_anQ

Let me know if any of those help!

Thanks,
Ben

Sent the logs to the email as requested. I tried the second fix, the d3d12 fix, and that appears to have resolved the problem