Save file completely deleted after crash

[Junk Trash]

This happened to me twice now - got about 20-30 hours into a save file, despite saving many times, as soon as the game crashes, the whole save file is wiped and it's like I'm starting for the first time when I start the game. I verify the files, I've tried all the fixes, I've tried all the ways to find the save files and they literally are not on my desktop.

I love this game, and I'll even start all over again for the third time, but I won't be playing again until this issue is fixed and there's some announcement about it. Just putting this out there in case anyone else is having the same issue.

Great game, just need this fixed and I will be happy as a clam!

[Leech]

This has happened to me as well. Do you know which map you crashed on? I can try and help you recover your save.

[jwwo0o0]

Hey

Sorry to hear you've had a crash! You should have back up save files, you can see how to find them here: https://steamcommunity.com/app/2185060/discussions/1/594016102539903117/

If you wouldn't mind as well, it would be great if you could share your logs/crash info with us so we can see why it happened

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer and press enter)

If you zip it up and email [e-mail] :)

I also wanted to mention that we are currently working on a way to access back up saves from within the game if a save becomes corrupt.

Many thanks,
Jo

[Junk Trash]

Originally posted by jwwo0o0:

Hey

Sorry to hear you've had a crash! You should have back up save files, you can see how to find them here: https://steamcommunity.com/app/2185060/discussions/1/594016102539903117/

If you wouldn't mind as well, it would be great if you could share your logs/crash info with us so we can see why it happened

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer and press enter)

If you zip it up and email [e-mail] :)

I also wanted to mention that we are currently working on a way to access back up saves from within the game if a save becomes corrupt.

Many thanks,
Jo

I straight up don't have that file path, which is super confusing.

The best I can get if I search up 'Two Point Museum' is C:\Users\Razorback\Documents\Two Point Museum. And that just has a bunch of files called '2185061_depotcache_1.csd', etc, which I can't make sense of based on what I'm instructed to do to fix it.

Once I get to C:\Users\[Username], theres no 'AppData'.

[Junk Trash]

UPDATE: I took advice from elsewhere, selecting 'View' and then 'Hidden Items' and the folders I couldn't find before popped up - the advice to just go Win+R then type 'AppData' took me DIRECTLY to the LocalLow area that was completely obscured to me up until now.

Absolute magic - Two Point Museum people, add this to your repertoire of advice for struggling users for sure! Now I'm seeing all the save file data, and I can continue with the other fix that has been suggested.

Thank you all so much!

[CatalystByNature]

Originally posted by jwwo0o0:

Hey

Sorry to hear you've had a crash! You should have back up save files, you can see how to find them here: https://steamcommunity.com/app/2185060/discussions/1/594016102539903117/

If you wouldn't mind as well, it would be great if you could share your logs/crash info with us so we can see why it happened

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA% in to file explorer and press enter)

If you zip it up and email [e-mail] :)

I also wanted to mention that we are currently working on a way to access back up saves from within the game if a save becomes corrupt.

Many thanks,
Jo

Thank you, thank you! My active slot game became corrupted. I used this info to restore my game file.

The trouble appeared first as the Career file being corrupted. I noted from the crash log's text the time at which the crash occurred, then renamed the .bak file from before that time, to be the current one.

After I did that and loaded in, my Level had reset as well (from the corruption of the Career file, I assume). So I did the same with the level file as I did with the career file.

And Yayy! I got my museum, my stars, my everything back. So thank you very much for providing the excellent troubleshooting and repair instructions that you have.

You. Are. Awesome.

[jwwo0o0]

I'm so glad you're back to playing! We are going to add an in-game way to do this... it's super fiddly at the moment :)

[Dave]

My sandbox save also corrupted last night, i tried the above mentioned method to no avail. 60 hours down the drain. oof.

[Dave]

just a quick update, i managed to fix it by pasting the selected files that i thought were not corrupted into slot 2 instead of slot 1, for some reason that seemed to work.

[CatalystByNature]

Originally posted by Dave:

just a quick update, i managed to fix it by pasting the selected files that i thought were not corrupted into slot 2 instead of slot 1, for some reason that seemed to work.

Out of curiosity, which were the selected files? Was it everything that doesn't have a .bak extension?