How do you unstick guests?

[therealjohnconnor]

Seen plenty of threads about stuck VIPs, guests, etc, but nothing on how to unstick them other than waiting for a patch.

My big problem is half the kids on a school trip seem glued outside a cafeteria in one building while their teacher is waiting to serve them at a table in another cafeteria in the other building. I've tried picking up and dropping these rooms (used to work in 2PC), restarting the game, etc, but no luck so far..

[Arcuten]

Αναρτήθηκε αρχικά από Kessra:

I now run into this issue myself. A group of one grown up with 6 children, where the grown up was sitting and the kids just standing there literally for minutes on fast speed, are now stuck in one of my cafés. I tried to move the table they were dining at, replaced the employee, shut down the cafe, reloaded the map as well as restarted the game and they are still stuck and wont move.

I sent TwoPoint Studios my savegame to investigate. Hopefully they can spot the bug quickly. Currently, it seems no guest will frequent my cafés at all. Before they had constantly people moving in and out. But now only the employee is standing there waiting on further customers.

Edit: After moving around the café I could force the stuck customers to get thrown out and continue with their business. And people now also seem to visit the cafés again
Edit 2: Only one of the cafés is actually working properly. The one with the previously stuck customers is still not frequented by any customer no matter what I tried so far. The other café though is filled to the rim.
Edit 3: After a further restart of the game the café now again operates as it should

Problem for me is they aren't stuck in the cafe, they are just frozen in a location in the museum trying to go to the cafe. Tried closing the cafe and deleting everything around them, but they just stay stuck. I have two different schools stuck now =/

[Arcuten]

I've tried deleting everything in a mile of the school trips and closed my cafes. they are still stuck. =/

[Libby]

The school trip were stuck outside the cafeteria for ages on mine too. I tried moving things from around them, trapping them with walls, moving the cafe and closing the cafe to no avail. Then I built a big staff room right over them and they bounced away and just wandered off like normal (then deleted the superfluous staff room).

[alkalinecube]

I have gotten them unstuck once by basically dropping items on the teacher. I kept placing a larger exhibit on him, and he would move slightly out of the way, until I managed to force him through a rope section and he realized there was nothing to look at there.

[Arcuten]

Ugh, I've got three different schools stuck in my museum now =/

[KritzelPixel]

I have the same VIP twice... both stuck in a toilet. Would be funny, if it would be so annoying.

[LurkinLikeAFlerken]

When I had a family group stuck in the cafeteria, I clicked on the adult that was stuck at the table with the tray saying they were walking to x exhibit but never leaving. I clicked reveal thief and he got water dumped on his head and so did the mom and kids with him, they all gave a bad rating and left immediately instead of clogging the cafe forever. I don't know if that works to clear out stuck VIPs or school groups but it definitely works for families and individuals. I had initially tried closing out the game, but they were all still stuck when I reloaded the game.

[Syren]

I had this happen with an exhibit, the horse ride - the school kids were there in the same spot forever - the kids weren't moving at all, no one else could get on, the teacher was just stood to the side - so I had to take the ride away completely and, even then, they just stood in the same spots for ages, until eventually - something like half an hour later - they all disappeared and then I was able to put the ride back. Thieves also get stuck in staff-only toilets - so infuriating. I have switched my voice-over off, because it was doing my head in, it's often just luck now if I come across an issue - I found the school one because the visit bar was at 100% for ages and I went to investigate why the visit hadn't finished and found them stuck on the ride.

[Zot]

Αναρτήθηκε αρχικά από Typha:

I keep getting a message that someone is stuck but I can't see where. I've spent so much time looking and everyone seems fine.

Any advice?

Same, I get this message so often but just can't seem to find the problem.

[Ellie]

Αναρτήθηκε αρχικά από therealjohnconnor:

Seen plenty of threads about stuck VIPs, guests, etc, but nothing on how to unstick them other than waiting for a patch.

My big problem is half the kids on a school trip seem glued outside a cafeteria in one building while their teacher is waiting to serve them at a table in another cafeteria in the other building. I've tried picking up and dropping these rooms (used to work in 2PC), restarting the game, etc, but no luck so far..

I think you just pluck them up and pop them down again. But i have a hard time seeing them. I need a bright red arrow above their heads saying "STUCK HERE!"

[Piperbird]

Αναρτήθηκε αρχικά από Ellie:

Αναρτήθηκε αρχικά από therealjohnconnor:

Seen plenty of threads about stuck VIPs, guests, etc, but nothing on how to unstick them other than waiting for a patch.

My big problem is half the kids on a school trip seem glued outside a cafeteria in one building while their teacher is waiting to serve them at a table in another cafeteria in the other building. I've tried picking up and dropping these rooms (used to work in 2PC), restarting the game, etc, but no luck so far..

I think you just pluck them up and pop them down again. But i have a hard time seeing them. I need a bright red arrow above their heads saying "STUCK HERE!" :lunar2019grinningpig:

You can't pick up guests.

[Xerat0nin]

I’ve gotten guests unstuck by dunking them (reveal as thief). Not ideal since it immediately ends their visit but at least they’re not stuck anymore!

[z-aya]

I have a similar yet a bit different issue. My guests just get stuck in one rparticular place _outside_ of the museum, they just stand there until they run out of time and leave a bad (or just not as good) review. What worked for me was building an inaccessible building or part of an existing building in that place, they get unstuck and about A HUNDRED guests starts going about their visit. Maybe now they get stuck somewhere else idk but they don't gather in that spot anymore

[Jaggid Edje]

I just had a guest stuck inside an aquarium. Normally when you build aquariums over the top of a place where any visitors are walking they get bounced up and out of it when you complete construction, but I had one visitor stay inside. I didn't even notice him until his needs were all super low and he got the low-energy bolt icon above his head.

To unstuck him I had to deconstruct the aquarium where he was and push the button to 'reveal thief' to dump a buck of water on him. I tried just the deconstruction at first and he still didn't budge. I tried reconstructing the aquarium over him, and he still didn't budge. So then I deconstructed again and dumped water on him...that worked.

[Piperbird]

It would be nice if we had the option to pick up guests. I just had one who somehow got stuck inside a staff only hallway. I had to build a side entrance to get him out, but then everyone else was like 'hey! A door!' and kept coming in. So I ended up with a bunch of people in the staff hallway with no way to get them all to come back out again.