How do you unstick guests?

[therealjohnconnor]

Seen plenty of threads about stuck VIPs, guests, etc, but nothing on how to unstick them other than waiting for a patch.

My big problem is half the kids on a school trip seem glued outside a cafeteria in one building while their teacher is waiting to serve them at a table in another cafeteria in the other building. I've tried picking up and dropping these rooms (used to work in 2PC), restarting the game, etc, but no luck so far..

[Floyd]

why so seroious

[Piperbird]

Ursprungligen skrivet av therealjohnconnor:

Seen plenty of threads about stuck VIPs, guests, etc, but nothing on how to unstick them other than waiting for a patch.

My big problem is half the kids on a school trip seem glued outside a cafeteria in one building while their teacher is waiting to serve them at a table in another cafeteria in the other building. I've tried picking up and dropping these rooms (used to work in 2PC), restarting the game, etc, but no luck so far..

I had that same thing where a school trip got stuck in the cafe. I just closed the cafe and they all walked out, and then opened the cafe again.

[BiLL ƬӇЄ ƘƖƊ]

Currently you don`t. Best is to +1 here for a feature request to show icons above guests which are stuck and producing an announcement message from time to time. Some might are hidden behind stuff unable to get found at all without help. There are even cases with guests below maps or exhibits --> https://steamcommunity.com/app/2185060/discussions/3/603024424618168977/

[therealjohnconnor]

Oh, well - I suppose they'll eventually just starve and disappear or something. If we can't unstick them, maybe the devs could recode them to despawn after a while instead?

[Typha]

I keep getting a message that someone is stuck but I can't see where. I've spent so much time looking and everyone seems fine.

Any advice?

[LadyK]

Ursprungligen skrivet av Typha:

I keep getting a message that someone is stuck but I can't see where. I've spent so much time looking and everyone seems fine.

Any advice?

Same, never found anyone!

[Jehsee Da Bunn]

Ursprungligen skrivet av Typha:

I keep getting a message that someone is stuck but I can't see where. I've spent so much time looking and everyone seems fine.

Any advice?

I don't have proof, but I believe that what is happening is that the "guest stuck in the museum" audio is kicking off almost immediately after a group of guests get bottlenecked and someone can't move, and the bottleneck clears by the time we can even zoom out or pan to look. I just ignore it and only once have I had a guest truly be stuck out of the probably hundreds of times I've heard it by now.

[Arcuten]

Yeah, I'm having trouble with "Smogly Primary School" getting stuck. The same group has gotten stuck twice, they got "unstuck" at some point after I redid an entire lot, but now they are stuck again. Even removing everything around them doesn't get them going. Kind of need them to just despawn or something.

[therealjohnconnor]

Smogley were my nemesis too - all the other school trips were fine. Something about the cafeteria?

[Pan_Toffel]

Ursprungligen skrivet av Jehsee Da Bunn:

I don't have proof, but I believe that what is happening is that the "guest stuck in the museum" audio is kicking off almost immediately after a group of guests get bottlenecked and someone can't move, and the bottleneck clears by the time we can even zoom out or pan to look. I just ignore it and only once have I had a guest truly be stuck out of the probably hundreds of times I've heard it by now.

I Think this is the reason as well.
Honestly the game should just remove the stuck guests notice if you ask me, you can't manually unstuck guests anyway.

Besides, guests that actually get stuck should normally just teleport to a safe location automatically.
Just lock one in with staff doors and see for yourself the guest will jump right out and show a special icon that looks like a navigation marker.

The problem that OP has is not actually related to being stuck (pathing), instead its a problem with their decision logic.
I've seen this happen a few times where adults and kids get separated and it breaks their logic, the toilet is also a common place for this to happen.

[Jehsee Da Bunn]

Ursprungligen skrivet av Pan_Toffel:

Besides, guests that actually get stuck should normally just teleport to a safe location automatically.
Just lock one in with staff doors and see for yourself the guest will jump right out and show a special icon that looks like a navigation marker.

They only jump to a location if they can move. If they are stuck on an object in a normally accessible guest area, like stuck on a wall decoration or a vending machine, they will stay in that spot while their stats drop to zero, and once that happens they will trudge out of the museum giving a no points review. It's similar to workers getting stuck in a work loop or on objects, where they freeze in place and drop stats until they quit.

[Kessra]

Usually, a reload of the map (going back to the world map and loading the map again) should fix any stuck issues. In hard cases though a reboot of the game is necessary as I had to witness today

[Loriente]

I happened to me in the cafeteria : 4 kids sat at a table of 4 and the adult was just standing there at the checkout with the tray in his hands, blocking access for the other customers. I clicked on him, then on the police badge to reveal a criminal and it kind of unstuck them all, but they left in tears, leaving puddles behind them!

[Piperbird]

Ursprungligen skrivet av Loriente:

I happened to me in the cafeteria : 4 kids sat at a table of 4 and the adult was just standing there at the checkout with the tray in his hands, blocking access for the other customers. I clicked on him, then on the police badge to reveal a criminal and it kind of unstuck them all, but they left in tears, leaving puddles behind them!

Yup, exact same thing here. Kids were at the table, adult was standing with the tray in front of the checkout, blocking everyone. There's no option to pick guests up, so I couldn't move them. Closing the cafe got everyone moving again. So now whenever there's a school trip, I have to watch the cafe to see if they're going to get stuck there.

[Kessra]

I now run into this issue myself. A group of one grown up with 6 children, where the grown up was sitting and the kids just standing there literally for minutes on fast speed, are now stuck in one of my cafés. I tried to move the table they were dining at, replaced the employee, shut down the cafe, reloaded the map as well as restarted the game and they are still stuck and wont move.

I sent TwoPoint Studios my savegame to investigate. Hopefully they can spot the bug quickly. Currently, it seems no guest will frequent my cafés at all. Before they had constantly people moving in and out. But now only the employee is standing there waiting on further customers.

Edit: After moving around the café I could force the stuck customers to get thrown out and continue with their business. And people now also seem to visit the cafés again
Edit 2: Only one of the cafés is actually working properly. The one with the previously stuck customers is still not frequented by any customer no matter what I tried so far. The other café though is filled to the rim.
Edit 3: After a further restart of the game the café now again operates as it should