Backer Key Issues

[WHO IS STRELOK???]

EDIT: March 6, 2024 - 5:41PM

We’ve received confirmation that any Early Access keys that were erroneously revoked have been restored, if you had a copy of “Dead Matter” in your Steam account then you will not need to take any further action.

If not, in the case where you had a Closed Alpha key that was revoked, you do not need to purchase the game again, you just need to head over to https://qi.games/ if you need instructions on key redemption, you can find them here: on https://github.com/QI-Software/qi-website-public If you need support please reach out via Discord or the Facebook page and we’ll gladly help you out.

We’ll get a few more support channels online in the future to better handle a crisis like this, we certainly didn’t expect this but we’re here to help everyone that is having issues.

If you need support check out these URLs:

https://www.facebook.com/deadmattergame
https://discord.gg/deadmatter

ALTERNATIVELY, you can just reply to this thread and I'll try to get you sorted out.

EDIT: March 6, 2024.

It appears that we’ve only accidentally revoked keys that were issued on the new version of our website. Majority of users that redeemed their keys prior to January 9th should be unaffected. This means a few thousand people or so are missing their keys which is a lot better than literally every key being revoked. We’ll keep everyone updated on social media as we continue to resolve this.

________________________________________________________

Hey Everyone, we've currently got reports of backers having their keys revoked.

This was because of the keys being mislabeled in the website database. Bad news is that we're seeing it too, it appears that the keys that were labelled as Closed Alpha keys in our backend were actually the release keys, and vice versa.

As such we're going to be doing the following to address this:

1. We're going to be pulling https://qi.games/ offline for the time being, anything you do on the site won't have any tangible effect.
2. We're going to be revoking every key QI has ever issued.
3. We're going to refill the key hopper.
4. We'll reboot https://qi.games/ with the key hopper refilled so you can get back to the game.

We didn't want to have to post this, but we'd rather get ahead of this as backers having their keys revoked out of nowhere is a pretty serious issue and we'd rather get ahead of it and solve it as soon as possible.

Follow us on Twitter/Facebook or this update post to keep up to date, we apologize for the inconvenience that we've caused.

[LAD]

So how do I get the key now? https://qi.games is dead.

[SHE DID IT]

Escrito originalmente por LAD:

So how do I get the key now? https://qi.games is dead.

I'm still waiting for an update as well... the last time i talked to the main dude that is running this game was like... last year... no words since then...

[RahmBro]

Escrito originalmente por WHO IS STRELOK???:

EDIT: March 6, 2024 - 5:41PM

We’ve received confirmation that any Early Access keys that were erroneously revoked have been restored, if you had a copy of “Dead Matter” in your Steam account then you will not need to take any further action.

If not, in the case where you had a Closed Alpha key that was revoked, you do not need to purchase the game again, you just need to head over to https://qi.games/ if you need instructions on key redemption, you can find them here: on https://github.com/QI-Software/qi-website-public If you need support please reach out via Discord or the Facebook page and we’ll gladly help you out.

We’ll get a few more support channels online in the future to better handle a crisis like this, we certainly didn’t expect this but we’re here to help everyone that is having issues.

If you need support check out these URLs:

https://www.facebook.com/deadmattergame
https://discord.gg/deadmatter

ALTERNATIVELY, you can just reply to this thread and I'll try to get you sorted out.

EDIT: March 6, 2024.

It appears that we’ve only accidentally revoked keys that were issued on the new version of our website. Majority of users that redeemed their keys prior to January 9th should be unaffected. This means a few thousand people or so are missing their keys which is a lot better than literally every key being revoked. We’ll keep everyone updated on social media as we continue to resolve this.

________________________________________________________

Hey Everyone, we've currently got reports of backers having their keys revoked.

This was because of the keys being mislabeled in the website database. Bad news is that we're seeing it too, it appears that the keys that were labelled as Closed Alpha keys in our backend were actually the release keys, and vice versa.

As such we're going to be doing the following to address this:

1. We're going to be pulling https://qi.games/ offline for the time being, anything you do on the site won't have any tangible effect.
2. We're going to be revoking every key QI has ever issued.
3. We're going to refill the key hopper.
4. We'll reboot https://qi.games/ with the key hopper refilled so you can get back to the game.

We didn't want to have to post this, but we'd rather get ahead of this as backers having their keys revoked out of nowhere is a pretty serious issue and we'd rather get ahead of it and solve it as soon as possible.

Follow us on Twitter/Facebook or this update post to keep up to date, we apologize for the inconvenience that we've caused.

My Key is gone...
and website is not reachable -> qi.games...
So plese resent my key

[PitBullV2]

Escrito originalmente por RahmBro:

Escrito originalmente por WHO IS STRELOK???:

EDIT: March 6, 2024 - 5:41PM

We’ve received confirmation that any Early Access keys that were erroneously revoked have been restored, if you had a copy of “Dead Matter” in your Steam account then you will not need to take any further action.

If not, in the case where you had a Closed Alpha key that was revoked, you do not need to purchase the game again, you just need to head over to https://qi.games/ if you need instructions on key redemption, you can find them here: on https://github.com/QI-Software/qi-website-public If you need support please reach out via Discord or the Facebook page and we’ll gladly help you out.

We’ll get a few more support channels online in the future to better handle a crisis like this, we certainly didn’t expect this but we’re here to help everyone that is having issues.

If you need support check out these URLs:

https://www.facebook.com/deadmattergame
https://discord.gg/deadmatter

ALTERNATIVELY, you can just reply to this thread and I'll try to get you sorted out.

EDIT: March 6, 2024.

It appears that we’ve only accidentally revoked keys that were issued on the new version of our website. Majority of users that redeemed their keys prior to January 9th should be unaffected. This means a few thousand people or so are missing their keys which is a lot better than literally every key being revoked. We’ll keep everyone updated on social media as we continue to resolve this.

________________________________________________________

Hey Everyone, we've currently got reports of backers having their keys revoked.

This was because of the keys being mislabeled in the website database. Bad news is that we're seeing it too, it appears that the keys that were labelled as Closed Alpha keys in our backend were actually the release keys, and vice versa.

As such we're going to be doing the following to address this:

1. We're going to be pulling https://qi.games/ offline for the time being, anything you do on the site won't have any tangible effect.
2. We're going to be revoking every key QI has ever issued.
3. We're going to refill the key hopper.
4. We'll reboot https://qi.games/ with the key hopper refilled so you can get back to the game.

We didn't want to have to post this, but we'd rather get ahead of this as backers having their keys revoked out of nowhere is a pretty serious issue and we'd rather get ahead of it and solve it as soon as possible.

Follow us on Twitter/Facebook or this update post to keep up to date, we apologize for the inconvenience that we've caused.

My Key is gone...
and website is not reachable -> qi.games...
So plese resent my key

your best bet is to join their discord if you really really want your key for whatever reason.