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so it might be an isp issue.
Im going to have to try this!! do you know if that fixed his home internet from not working with the game? or does that person have to now only use mobile internet?
I have this same issue with other online games like Diablo IV
I am only having this issue with this game. Every other game works perfectly fine for me.
but you can ask yourself
https://steamcommunity.com/app/2183900/discussions/0/4760956614404584689/
(he also posted an update)