@Dev's Fix the N-14 Error

[The48thRonin]

The48thRonin

Mar 12, 2025, 19:05 GMT+1

Okay, there's are no known causes or fixes for the issue I'm having and my only option to access the content I paid for is to hope for a patch?

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Brother Fsikens (Focus Entertainment)

Mar 12, 2025, 17:36 GMT+1

Hello again!

We understand your concern, note that we as Technical Support has no information yet from the developer regarding the next update.

For any refund request you must reach out directly the store where you made the purchase: Steam Refunds

Thanks for your understanding.

Brother Fsikens

Focus Support


The48thRonin

Mar 12, 2025, 16:47 GMT+1

You avoided my question. I really don't appreciate it when my questions are avoided. So allow me to simplify...

I need a timeline for a fix. If I am unable to get a timeline I'll be needing a refund.

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Brother Fsikens (Focus Entertainment)

Mar 12, 2025, 16:11 GMT+1

Hello again!

Thanks for your update!

Your report has already been forwarded to the proper team, as soon we get an update we would let you know.

In the meantime we suggest you to deactivate any VPN if you are using one, and try to run our game with other internet provider.

Thanks for your patience.
Brother Fsikens

Focus Support


The48thRonin

Mar 12, 2025, 16:07 GMT+1

Appreciate the roleplay, definitely took a lot of frustration out of this and even had a bit of fun.

For real though, at what point do I get a fix or a refund?

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Brother Numitor (Focus Entertainment)

Mar 11, 2025, 01:08 GMT+1

Hail Brother The48thRonin

Thank you for the information. I will forward this issue to our tech priests, and they'll be prying to the Omnissiah for a fix. Once I get an update, I'll make sure to come back with new info.

If you have any more questions, do let us know.

The Emperor Protects.
Regards,
Brother Numitor
Focus Support


The48thRonin

Mar 11, 2025, 00:17 GMT+1

Requested Machine Spirit diagnostic as follows...

2025.03.10 16:15:44 (UTC-7) KSIVA : 15e53 KSID : 15e5374d-fe05-81ef-b3f2-dbacab5ce7c4 GV : 6.2.PATCH.493949/497213 Y2F61 <font face='$UniversalFont'>The48thRonin</font> SKSIVA : dceff DLL READY_TO_SEARCH ExSID : none
Attachment(s)
Screenshot 2025-03-10 160742.png


Brother Numitor (Focus Entertainment)

Mar 10, 2025, 23:54 GMT+1

Hello again Brother The48thRonin

Thank you for the reply, and for the screenshots. To calm the fury of the machine spirit, we'll need some extra information. Please share with us the following.

DxDiag

1) Press Windows
2) Enter ""DxDiag"" and launch the application
3) Press ""Save All Information""

KSIVA line

* To reveal your KSIVA while in-game, enter the Pause menu (Esc on PC, Options on PS5, Menu on XS)
* The KSIVA line will be shown at the bottom of the screen
* Once displayed, press ctrl+c / ctrl+v to copy paste the full KSIVA.

We're looking forward to hearing back from you, Brother.
Regards,
Brother Numitor
Focus Support


The48thRonin

Mar 10, 2025, 23:30 GMT+1

Hail Brother Numitor


Screenshot 2025-03-10 152126.png

Screenshot 2025-03-10 152053.png

Screenshot 2025-03-10 152206.png

I have uttered the provided incantations but the anger of the machine spirit remains. I am still unable to join my Brothers.

Brother Numitor (Focus Entertainment)

Mar 10, 2025, 23:07 GMT+1

Hello Brother The48thRonin

Thank you for the reply. To solve this issue with the connection, please try the next steps.

DNS Settings
Right-click on the start menu and choose "Command Prompt (Admin)" or "Windows PowerShell (Admin)" from the menu.
Type in the command ipconfig /flushdns.
Press the Enter key on your keyboard.

Set Correct Time on Windows
Control panel > Clock and Region > Change Time Zone > Change Time Zone
Make sure you have the correct time zone on.
Settings > Time & Language > Date and time
Make sure to set the time zone automatically, and set the time automatically are both on.

NAT Types

Network Address Translation (NAT) is the ability of a router to translate a public IP address to a private IP address and vice versa. It adds security to the network by keeping private IP addresses hidden from the outside world.
There are several NAT types:

Type 1 (Open): The system is directly connected to the Internet (no router or firewall), and you should have no problems connecting to other systems;
Type 2 (Moderate): The system is properly connected through a router, and you won’t have problems;
Type 3 (Strict): The system is connected through a router without open ports or DMZ setup, and you may have problems related to the connection or voice chat.

To achieve the best gaming experience, you must have NAT Types 1 or 2. Connecting your hardware directly to an internet cable or enabling UPnP on your router should help achieve the best connection.

If you have any more questions, do let us know.
Regards,
Brother Numitor
Focus Support


The48thRonin

Mar 10, 2025, 22:39 GMT+1

Operations and Endless War modes cannot connect to server. My internet connection is solid and does not affect other titles. I disabled crossplay, the Steam Overlay, disabled Steam Cloud saves, Verified file integrity and restarted multiple times.

I've also checked the Pinned FAQ and the only guidance provided for this is issue is "Restart the game".

I'm extremely upset that I paid top dollar for this game to only have a 3rd of the content available to me due to this and the lack of the response to known multi-user issue this is unacceptable.

Attachment(s)
Screenshot 2025-03-10 143532.png
Screenshot 2025-03-10 143738.png

[Oliverxll]

We should all just refund en masse. In this world only money talks, so we talk with our money. We are unhappy with this bug, it's been going on long enough with no official statement or roadmap, so we refund.

[MrXross]

I had the issue of being unable to connect to online game either PVE or PVP after i upgraded my PC. I have tried everything but i think its something to do with the AMD processor.

HOWEVER, randomly tried running it with a VPN from Kaspersky antivirus and that fixed the problem. I can Finally play.

Hope this helps those who still cannot connect to any game.