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You must unlock the color from the other chapter, to then have it save when you make your customized marine. Without it you are simply getting to play with the current black templar default you have on, but it will not save since you don't have the color black unlocked yet (on a customized set).
You’ll have to unlock the colors you want and modify them after the fact to their correct colors in order for it to appropriately save as a custom set.
Tagging this to link in future, I read something about the colours situation on EA night but glossed over it and been trying to explain it since. Thanks for clarifying Glockwork.