BEWARE CDKeys Pre Order! (Advertised pre-order dlc, but didn't supply) [RESOLVED]

[Raziel ל׳]

I purchased the Space Marine 2 Ultra Edition from CDKeys and only received one key. Other players have reported getting two keys—one for the game and one for the Macragge’s Chosen DLC. In my case, I only received the Ultramarines Cosmetic Pack and Champion Pack DLC, but no Macragge’s Chosen DLC, which was supposed to be included in the Ultra Edition.

I contacted CDKeys support, and they confirmed that I had accessed the key, but despite escalating the issue to their support team, I haven’t received any further updates or the missing DLC.

Just putting this out there in case others have had similar experiences.
TLDR - Avoid CDKeys for your pre-order
[Updated]

https://community.focus-entmt.com/focus-entertainment/space-marine-2/forums/6-general/threads/43939-cdkeys-beware-purchase-pre-order-bonus-not-recieved?page=1#post-208338

CDKeys have now supplied me with the necessary key....

[StalkerJames]

Originally posted by Rikimaru ζ:

Originally posted by CptnSpandex:

Not gonna click that man but did they answer back ?, they always get back to me in like an hour max.

Gyazo is trustworthy but tldr,

Them:
Re: Did not get maccrages chosen dlc

Thank you for reaching out to us.

Our records indicate that you were able to successfully access your order. We hope this has resolved your issue.

If you need any further assistance, please don't hesitate to get in touch.

Me:
Your not listening,
I said I was able to get my order, and redeem the key, but when redeemed I do not have the maccragges chosen dlc key, or its not been included in the key, despite being supposedly included in the ultra edition. Loook
[screenshots supplied]

I am having the same problem. I purchased the Ultra Edition from CDKeys, and they sent my key 12 hours after the advanced access started. After redeeming my key, I realized I didn’t receive the pre-order bonus DLC. I immediately contacted customer support but only received a copy-and-paste response after waiting a day. I had to submit multiple support requests to get a real person to review my issue. Now, they have replied that my issue has been forwarded to their escalations team. If I do not receive my pre-order bonus DLC by the end of this week, I will file a dispute through PayPal.

[Pekmez Pita]

Why would you buy anything from them? You do know that they're not an authorized retailer?!

They're not allowed to post r/gamedeals nor are you gonna find them on legitimate sites like IsThereAnyDeal.com for a reason. For many a reason.


I also love their pricing scheme.

Space Marine 2 Standard Edition is priced at $72.29 (US price) on their site when the MSRP is $59.99. Hence the "28 percent off" sale. ♥♥♥♥♥♥♥ hilarious!

That alone should have triggered your Spidey senses.

[John Destiny]

Originally posted by Pekmez Pita:

Why would you buy anything from them? You do know that they're not an authorized retailer?!

They're not allowed to post r/gamedeals nor are you gonna find them on legitimate sites like IsThereAnyDeal.com for a reason. For many a reason.


I also love their pricing scheme.

Space Marine 2 Standard Edition is priced at $72.29 (US price) on their site when the MSRP is $59.99. Hence the "28 percent off" sale. ♥♥♥♥♥♥♥ hilarious!

That alone should have triggered your Spidey senses.

It blows my mind that people still in this day and age buy games from CD key sites. The hassle/shadyness is not worth getting a new game 10% cheaper.

[Pekmez Pita]

Originally posted by John Warhammer:

Originally posted by Pekmez Pita:

Why would you buy anything from them? You do know that they're not an authorized retailer?!

They're not allowed to post r/gamedeals nor are you gonna find them on legitimate sites like IsThereAnyDeal.com for a reason. For many a reason.


I also love their pricing scheme.

Space Marine 2 Standard Edition is priced at $72.29 (US price) on their site when the MSRP is $59.99. Hence the "28 percent off" sale. ♥♥♥♥♥♥♥ hilarious!

That alone should have triggered your Spidey senses.

It blows my mind that people still in this day and age buy games from CD key sites. The hassle/shadyness is not worth getting a new game 10% cheaper.

There's plenty of authorized, partner retailers out there. You can find them all on the aforementioned website. There's nothing wrong with any of them and their customer service has never disappointed me. I have been here since Steam's inception, currently with over 2K games on this account alone and plenty of them were bought from those partner retailers.

Cdkeys.com, however, is grey market and anything but legitimate.

Not sure why people are buying from them when there's legitimate alternatives out there with better sale prices and even coupon codes to further reduce the cost.

Out of pure ignorance, i guess.

[The Roach]

lol

[CptnSpandex]

Originally posted by Pekmez Pita:

Why would you buy anything from them? You do know that they're not an authorized retailer?!

They buy the keys in bulk mate from the games publishers, i am talking about cd keys in specific, the rest like kinguin, g2a, gmg all are just middle men and do not actually sell anything, their keys come straight from rando sources and are dodgy as f, they take a small cut of what the actual seller gets and just filter small cash to get their moneys.

The worst of all sellers is cjscdkeys, do not ever ever go anywhere near that site as i can guarantee you will lose your money and never get it back.

[Pekmez Pita]

Originally posted by CptnSpandex:

Originally posted by Pekmez Pita:

Why would you buy anything from them? You do know that they're not an authorized retailer?!

They buy the keys in bulk mate from the games publishers, i am talking about cd keys in specific, the rest like kinguin, g2a, gmg all are just middle men and do not actually sell anything, their keys come straight from rando sources and are dodgy as f, they take a small cut of what the actual seller gets and just filter small cash to get their moneys.

The worst of all sellers is cjscdkeys, do not ever ever go anywhere near that site as i can guarantee you will lose your money and never get it back.

https://www.greenmangaming.com/shop-with-confidence/

They're an official retailer. Always have been.


You're correct about Kinguin and G2 A though. They have a long history of shady behavior and have always been labeled as grey market. Which is why you won't find their listings on legitimate sites.

[XiL]

I also ordered Ultimate edition from CD Keys & only got one code. I have finished the main campaign and there is no Macragge's Chosen DLC.

[ShakeDown32]

i got my refund back before that happen

[Raziel ל׳]

Why on earth did I get a jester for this post ?

[Raziel ל׳]

Originally posted by Pekmez Pita:

Originally posted by CptnSpandex:

They buy the keys in bulk mate from the games publishers, i am talking about cd keys in specific, the rest like kinguin, g2a, gmg all are just middle men and do not actually sell anything, their keys come straight from rando sources and are dodgy as f, they take a small cut of what the actual seller gets and just filter small cash to get their moneys.

The worst of all sellers is cjscdkeys, do not ever ever go anywhere near that site as i can guarantee you will lose your money and never get it back.

https://www.greenmangaming.com/shop-with-confidence/

They're an official retailer. Always have been.


You're correct about Kinguin and G2 A though. They have a long history of shady behavior and have always been labeled as grey market. Which is why you won't find their listings on legitimate sites.

I should have bought from here to be fair

[Milk 2]

ok poor

[Raziel ל׳]

Originally posted by Milk 2:

ok poor

???

[Rinky]

Originally posted by Rikimaru ζ:

Why on earth did I get a jester for this post ?

here, take another one, you deserve it

[Gollum]

just buy it from steam like any normal person and dont get keys problem solved