Connection Lost (Error Code 14)

[BackPimple]

Anyone else getting this? It wont let me connect to online.

[Zoh]

yeah they need to fix this i did not just pay hundred dollars for no coop or pvp

[Sriracha]

Also maybe just a theory - I bought this game through steam, when I launched it - it opened my epic games account which I find odd. And through the in-game settings i linked them without thinking about it too much - maybe that is what causing this issue?

[MojoThePower]

I join you.

From the moment of launch and up to now, the game refuses to connect to the online. In offline mode, the game works, everything is fine. But when the game is trying to connect to the online from the main menu (the very beginning), an error constantly occurs after long aquila icon loading: Connection lost - Connection to Warhammer 40000: Space Marine 2 services was lost. And the game remains in offline mode.

Measures taken and their results:
1) reconnect button in main menu doesn't help obviously
2) cross-platform play on / off doesn't help
3) restarting the game doesn't help
4) disabling steam overlay + disabling cloud saves doesn't help (in addition: I think this is not relevant and is only suitable for problems of a different nature and only for Linux systems)
5) "How to fix EOS Issue" pinned thread didn't help
6) Verifying the installation of game files doesn't help
7) Linked EGS account + registered the game into PROS account but it didn't help (in addition:: error was present without linked accounts)
8) turning off Windows Firewall doesn't help
9) Turned off my router (ethernet connection) and connected my PC via Wi-Fi from smartphone with shared mobile Internet: still no success, "connection lost" error remains in main menu.

Next steps (I am here):
- re-install Windows - I think I will try both fresh OS win 10 and win 11

I've run out of ideas on what else to do. I have even checked Space Marine 2 streams where I had seen example of correct work: press enter -> very fast aquila icon loading -> then just nothing and main menu. The only thing left is a refund.

[Cowie]

Originally posted by lStarkx:

Has anyone seen this
https://steamcommunity.com/app/2183900/discussions/0/4763207599014743199/

How do you even access the "client_pc\root\bin\pc\EpicOnlineServices"?

[MojoThePower]

Originally posted by Cow:

Originally posted by lStarkx:

Has anyone seen this
https://steamcommunity.com/app/2183900/discussions/0/4763207599014743199/

How do you even access the "client_pc\root\bin\pc\EpicOnlineServices"?

X:\SteamLibrary\steamapps\common\Space Marine 2

Where X is the disk / folder for your Steam Library.

For example it can be: D:\SteamLibrary\steamapps\common\Space Marine 2
or
D:\Games\SteamLibrary\steamapps\common\Space Marine 2

[RainKirishima]

same problem,dont know how to fix it,i cant play online now

[Toro]

I have tried everything but there is no way (Check network connections, cache, reinstall/repair, with and without crossplay... nothing at all

[OctoBooze]

Suffering from the same. No chance to play online, always drops connection. No point holding onto this expensive edition when I can't play with friends as was the whole point. What a waste.

[Jtra1n]

Had the same issue. Tried all the fixes. Just refunded it. Very sad..

[Cl4pinCh33ks]

glad and sad to know im not alone. hopefully a fix is found soon

[Primm Slim]

I reported a bug for this: https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/317?page=1

[Darkfure]

Please join these reports. It might help.
https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/204-connection-lost-error-code-14?page=1
https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/103-connection-lost-error-code-14-142?page=1
https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/265-unable-to-connect-to-servers-error-code-14?page=1
https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/149-multiplayer-connection-issues?page=1

[JoeBuddy]

still having error and i tried 12 things from this youtube video

Fix Warhammer 40,000 Space Marine 2 Critical Error crash logs folder not found/failed to create base folder for crash reports On PC
Step 1) Restart Steam, restart PC
Step 2) When you launch the game for the first time, it takes time, so wait for few minutes and then check, till then don't click anywhere
Step 3) Install the game to SSD
Step 4) End Epic related process in task manager
Step 5) If you are using any third-party antivirus like Comodo, Avast, AVG, McAfee, Norton, bit defender, then allow the game exe to your antivirus program. Windows Security users allow the game exe file to controlled folder access and firewall
Step 4) Run the game from the game installation folder, try running as an administrator, try compatibility mode
Step 5) Paste %appdata%\easyanticheat in Run box, create a backup of EasyAntiCheat folder and then delete EasyAntiCheat folder, restart PC. During the launch game will install EasyAntiCheat
Step 6) Disable VPN
Step 7) Turn off Steam Overlay and turn off Cloud Saves, close all the overlay apps (Discord, GeForce Experience, Nvidia shadow play overlay, AMD overlay), Close all the overclocking app such as MSI Afterburner, riva tuner etc. Turn off Razer Synapse (razor lighting effects) and MSI Dragon Center, corsair software, end nahimic services & lightingservice.exe in task manager, close Firefox/chrome browser and third-party app
Step 8) Unplug hotas, wheel, pedals, mouse, Razer Tartarus, disconnect all the additional USB adapter connected to PC, disconnect additional joystick/controllers connected, disconnect multiple monitors, , Close all the overclocking app such as MSI Afterburner, riva tuner etc. Turn off Razer Synapse (razor lighting effects) and MSI Dragon Center, corsair software, end nahimic services & lightingservice.exe in task manager, remove the undervolt
Step 9) Rename game folder in AppData folder (You will lose all the game progress and saved settings)
Step 10) Perform a clean installation of Graphics card driver
https://www.nvidia.com/en-us/geforce/...
https://www.amd.com/en/support
(Skip this step if not able to launch the game) If able to launch the game, avoid using alt tab, disable cross play, set resolution to 1920 X 1080, turn on/off V sync, switch to Fullscreen, if not working try Windowed mode & lower down graphics settings
Step 11) Run the game on dedicated graphics card
Step 12) Verify the game files
Step 13) Install Visual C++ Files- https://support.microsoft.com/en-us/h...
Step 14) Update Windows
Step 15) Increase the Virtual Memory:

[Zaku II(Mass production Model)]

I have two set-ups and two copies of the game on separate accounts. I have this issue on one PC (5900x/4070tisuper and 7800xt).. no matter my settings or reinstall or attempting any of these fixes. I have another PC (12700k with a 3060). I can use either account on the 12700k 3060 setup on both wifi and wired with no issues. No matter what i do with the 5900x/4070tisuper the game has this issue. Tried fresh install of windows, different SSDs, different wired and wireless cards, removing additional GPU, tried both GPUs separate even moved over the 3060... The issue appears to be with my AMD CPU.. which is ironic as the AMD logo is proudly displayed at the beginning of the game.. if i didn't have a second INTEL pc.. i would be stuck in offline mode and have refunded the game immediately.. i got two copies to play with my brother. i would love an explanation on this one as i much prefer my AMD PC for productivity and overall gaming performance... doesn't make any sense to me. the final confirmation for me was taking the NVME from my intel build.. slapping it into the amd system and booting to it.. after a few reboots i had my drivers and bam... back to getting disconnected a few moments into the first scene of the game. I guess it could be my mobo and not the AMD CPU's fault... but I did test basically every interface on the board by using external versions of each component. *shrugs* I'd love to hear what hardware others are using with this issue.

[Clam]

Also installed. Error Code 14. Could not find a solution. Refunded. Shame since my 2 brothers and have been looking for a good game to play and they both get to play together now.