[solved!] Missing Nyerges design Airport Database

[rettungstier]

I'm playing TS3 with Nyerges World Bundle (bought that a while ago) which worked fine for all airports that were installed including EDDF which I also bought later.
I recently bought and downloaded KATL via Steam but I cannot select the Nyerges design Airport database becausr it doesn't appear as an option in the dropdown menu, just the 'default' database. The Nyerges Airplane set IS available in the dropdown menu.

What I've tried/checked:
- deinstalling and reinstalling TS3 and the World Bundle (several times)
- deinstalling and reinstalling both together on another harddrive
=> same issue with KATL and no issues with other airports
- installation folders were chosen correctly
- checked the Airport database folders, the 'Nyerges design' database is missing ONLY in the KATL folder

Any ideas on how to fix this problem?
thx

[DarK HunteR]

Have you tried looking in the portal for any updates? That's what usually solves this issue for me. Load up the portal app, then wait a min or two for it to show the updates.

[rettungstier]

Unfortunately this doesn't change a thing :(
I installed the portal app, scanned for products and every item was imported correctly. I also de- and reinstalled the world bundle again prior to the portal app installation and KATL still has no Nyerges design Airport database folder.
Within the portal app no update options are shown even if I launch it up and wait several minutes ('show software update notifications' is activated in the portal app settings)

:(
p.s.
I meanwhile also unchecked/deinstalled the KATL DLC in Steam and downloaded/reinstalled the airport itself again, followd by a reinstall of the World bundle and the Portal app => same issue

[DarK HunteR]

Strange! I've had this with other airports, maybe nyerges needs to update the airport file? Most likely there's something missing within the database,.

[rettungstier]

Originally posted by DarK HunteR:

Strange! I've had this with other airports, maybe nyerges needs to update the airport file? Most likely there's something missing within the database,.

Yeah the problem is the whole folder 'Nyerges design' is missing in the KATL Airport database folder.
I've seen people play KATL with the Nyerges design liveries and database so I know it is available.
I'll probably de- and reinstall everything again...

[lilla_FeelThere]

Hi! With the last update (back in September) some airports had this issue due to missing folders, or better put, folders have installed themselves in the incorrect place or folder. I suggest sending an email to [e-mail] , because they must be able to help you figure out which folder is not in the right place, either inside the airports folder or the Bundle folder. Although we released a new update for ALL airports and also the Bundle got an update yesterday, as well as Tower! so as first step, please update, check also Portal for updates, sync it, and once thats done test it first. Thank you!

[rettungstier]

Hey everyone!

I finally solved the problem after contacting the FeelThere support.
Since updates were not shown for the World Bundle in the Portal app they suggested to try the Nyerges design app to (re)install the World Bundle via their app which finally solved the issue and everything works perfectly fine now.

The underlying problem was that I bought the World Bundle on the Nyerges design website and not via the FeelThere webpage or Portal app.

[lilla_FeelThere]

Thank you so much for following up here, I am happy we could solve the "issue" :)