Until Dawn - Support Details

[Shaun XDEV]

Hello Friends & Fans!

First off; a huge thanks to all of you for your amazing support and feedback. It truly means the world to us to see so many players enjoying our game.

We understand that some of you may have encountered some technical issues or bugs, and we’d love to hear from you so we can address these concerns.

Your input helps us make the game even better for everyone. Please feel free to reach out to us at [e-mail] .

Please include:

• Platform
  
• Game version
  
• PC specs (if applicable)

We are also aware of a couple of recurring issues, such as HDR and AMD FSR frame generation settings not functioning as intended, and issues with save/load. We hear you - and we're actively testing fixes for these issues (and more). We will provide further information with our next patch update.

Thanks again, and stay safe out there 💀⛰️

The Ballistic Moon Team

[Gitaroo]

my DLSS 3 FG sometime stop working entirely when I enter a new area, I know for the fact it is not working because GPU usage remain low and frame rate is super low. I tried to disable FG then I see GPU usage shoots up again and frame rate also go up but not as high as when frame gen was working correctly.

Game would not boot a lot of time, like 8/10 times, have to force the game to shut down via task manager and keep trying. Turning on for DPI scaling to Application seems to help somewhat with more success of booting the game.

Games doesn't save correctly or save at all, I had to replay the opening like 5 times when I managed to successfully boot the game

others are well known issues, it broken HDR, graphical setting not saving etc etc

PC:

12700K
4080

lastest nVidia driver
Win 11 H24

[abysss24]

Ursprünglich geschrieben von Rajackar:

Ursprünglich geschrieben von abysss24:

that's not true. the slider is there at the very first start of the game and also later under settings video, first option on the top where it says brightness, if yo uclick on it it will open the screen with the slider.

https://quickshare.samsungcloud.com/rfgPezvEUmmD

Not sure if were looking at the same thing. But it really isn't there.
Doesn't matter if HDR is set to on or off

Looks like we have different settings... https://imgur.com/a/OsHwjvB
You have HDR where I have Brightness.

[abysss24]

PC

I5 4460
GTX 1660 Super
16 GB ram ddr3

I know my pc is old, but I can assure you I can play the newest games without problems, and without sacrificing too much the graphics quality, once I find the right settings :)

So far I've noticed:

- The audio disappearing at times also during cutscenes.
- The short animation segments as chapter finishes are the most problematic, usually don't load textures and/or sound. You see just a flashlight walking and a wig, and then a body without a head there is silence... then screen says loading and some speech plays, when the loading is over I can see that same speech displayed as subtitles. so in this case it the audio is played before its time.

Once when I was playing at a higher resolution I saw the narrator appearing without its head, and once I waw playing a completely invisible charatchter in one brief scene, both instances happened when I was playing at the higher resolution than I do now.

Even now that I play on 1080p the scene where Mike was climbing over a tree trunk and walking away just before chapter 3 started, Mike was invisible at tirst then only his head was floating in the air then the chapter 2 ended and things went back to normal.

- Massive FPS drops when outside in the snow, I guess the atmosphere is particularly burdening for my processor, but not always.

- I have experienced unrecoverable black screen in chapter 6 after narrator shouts Psychopath! I had to hard reset my PC. But upon continuing the game I had no more problems with this.

- The mouse smoothing and screen percentage settings reset upon relauching the game to mouse smoothing off and screen percentage 25, although in the game I can see it's still 60 as I set it before. But as soon as I change any video option and leave the screen percentage set on 25, the game will automatically apply these values, downgrading my screen percentage, and this happens even if I just turn the mouse smoothing back on, as soon as i hit apply - bam - my screen percentage is 25.

- Also, I can't scroll text with the mouse wheel, only with arrow keys.

- The benchmark seems to be broken, I mean it doesn't help at all.


PS: It would be really really amazing to have a blue tinted filter option to turn on to more resemble to original atmosphere :) Although I never played the original I saw how it looked and felt in love with that cold atmosphere.

[Furryous Foxy]

Another issue that I haven't seen in here yet is that the don't move sections don't seem to work for some people, me included. I used to work on my first playthrough and then on my second one it was impossible to do them but now they sort of just autocomplete themselves even if I clearly move around my controller during them. I don't have the auto-pass option for those events activated.

[Veipuck]

Ursprünglich geschrieben von klown ♥♥♥♥:

i got soft locked in chapter 6, emily fell down the radio tower and now i only see the skybox.

Same

[kubicmichael]

So I went to click on the link Ballistic Moon provided for feedback and this is what I got... http://[e-mail] has been flagged as being potentially malicious. For your safety, Steam will not open this URL in your web browser. The site could contain malicious content or be known for stealing user credentials.

[kubicmichael]

Ill just post what I experienced here, sound cutting out, heads not appearing on characters in situations then popping in, other texture pop in a couple places, game locking up, game stuttering in certain spots. I am running the game on a RTX 3070 with a Ryzen 5 5600x and 32 gigs of DDR4 memory. Running the game at 1440p on high settings. Have tried DLSS and FSR 3 which doesn't seem to make any difference. Have no problem running other games on my system. This game is poorly optimized.

[abysss24]

Ursprünglich geschrieben von kubicmichael:

So I went to click on the link Ballistic Moon provided for feedback and this is what I got... http://[e-mail] has been flagged as being potentially malicious. For your safety, Steam will not open this URL in your web browser. The site could contain malicious content or be known for stealing user credentials.

Its just the support e-mail adress... so write an email to [e-mail] - without the http.

[RyanMcBain]

I'm on PC. My issue is the graphics get pixelated whenever I change the settings. Only way to fix that is to close out the game.

[abysss24]

Ursprünglich geschrieben von RyanMcBain:

I'm on PC. My issue is the graphics get pixelated whenever I change the settings. Only way to fix that is to close out the game.

That's what I was talking about, however you don't need to quit the game just crank up the screen percentage to 60 or whatever you had before;

pasted from my post
"The mouse smoothing and screen percentage settings reset upon relauching the game to mouse smoothing off and screen percentage 25, although in the game I can see it's still 60 as I set it before. But as soon as I change any video option and leave the screen percentage set on 25, the game will automatically apply these values, downgrading my screen percentage, and this happens even if I just turn the mouse smoothing back on, as soon as i hit apply - bam - my screen percentage is 25."

[PINKBAP]

PC PLAYER: MY GAME IS BROKEN, my game is stuck on the view of the sanatorium window on chapter 9 after reuniting Sam and Mike. I do not want to restart this game and will not. Please patch this. Upsetting for $65 that my game is broke so close to the ending. Begging.

[abysss24]

Ursprünglich geschrieben von PINKBAP:

PC PLAYER: MY GAME IS BROKEN, my game is stuck on the view of the sanatorium window on chapter 9 after reuniting Sam and Mike. I do not want to restart this game and will not. Please patch this. Upsetting for $65 that my game is broke so close to the ending. Begging.

What happens if you just exit the game and continue from there? The game is full of auto saves.

[hellrazor785]

If devs get this post, there's the issue of Jess's clipping error in the private cabin before being jacked by the Wendigo

[ShadowSkill11]

Was there no play test done for PC. How was the game released like this?

[AudLynn]

Here's hoping you're working on a fix for Linux-based systems. The libscepad error is really annoying to deal with every time, and my Steam Deck is all I have at the moment.