Until Dawn - Support Details

[Shaun XDEV]

Hello Friends & Fans!

First off; a huge thanks to all of you for your amazing support and feedback. It truly means the world to us to see so many players enjoying our game.

We understand that some of you may have encountered some technical issues or bugs, and we’d love to hear from you so we can address these concerns.

Your input helps us make the game even better for everyone. Please feel free to reach out to us at [e-mail] .

Please include:

• Platform
  
• Game version
  
• PC specs (if applicable)

We are also aware of a couple of recurring issues, such as HDR and AMD FSR frame generation settings not functioning as intended, and issues with save/load. We hear you - and we're actively testing fixes for these issues (and more). We will provide further information with our next patch update.

Thanks again, and stay safe out there 💀⛰️

The Ballistic Moon Team

[Bastard]

Thanks!

[RedIndianRobin]

The PC version has some core issues that need fixing:

HDR does not work

Ray tracing does not work(Not sure about this, RT reflections seems to work?)

FSR Frame generation does not work

Game randomly soft locks

Random crashes during cutscenes transition

Virtual Shadow Maps seems to have tons of aliasing and flickering

Certain graphics settings doesn't get saved and is reset after every boot.

Latest version on Steam.

Here's an article regarding some of the issues:

https://www.dsogaming.com/news/until-dawn-remake-amd-fsr-3-0-frame-generation-ray-tracing-hdr-are-not-working-on-pc/

Please ask your lead developer to watch this Digital Foundry's video on Until Dawn remake issues and improve upon it:

https://youtu.be/gxwB2f5s850?t=1056&si=wjRAYwXloMYbxjPR

Copy pasted from Reddit.

[javier.reikista]

Crash in menu game, crash cinematics,

[td_games]

Dolby Atmos is not working. Only stereo. Please 5.1 or Dolby Atmos in the next Patch.

[Shaun XDEV]

Originally posted by RedIndianRobin:

The PC version has some core issues that need fixing:

HDR does not work

Ray tracing does not work(Not sure about this, RT reflections seems to work?)

FSR Frame generation does not work

Game randomly soft locks

Random crashes during cutscenes transition

Virtual Shadow Maps seems to have tons of aliasing and flickering

Certain graphics settings doesn't get saved and is reset after every boot.

Latest version on Steam.

Here's an article regarding some of the issues:

https://www.dsogaming.com/news/until-dawn-remake-amd-fsr-3-0-frame-generation-ray-tracing-hdr-are-not-working-on-pc/

Please ask your lead developer to watch this Digital Foundry's video on Until Dawn remake issues and improve upon it:

https://youtu.be/gxwB2f5s850?t=1056&si=wjRAYwXloMYbxjPR

Copy pasted from Reddit.

We're aware of these issues and are working on them as we speak. Thanks for the feedback, we should have an update for you soon.

Originally posted by td_games:

Dolby Atmos is not working. Only stereo. Please 5.1 or Dolby Atmos in the next Patch.

Hi td_games, we're taking a look into this - I've provided the team with your feedback.

[stine]

i got soft locked in chapter 6, emily fell down the radio tower and now i only see the skybox.

[Myers666 Final Fantasy Leader]

FR : Bonjour,

je viens vous donner mon témoignage concernant les problèmes à régler sur ce jeu.

Des ralentissements conséquents sont souvent remarqués au cours de jeu et durent environ 5 secondes dans la plupart des cas, une optimisation serait nécessaire car elles gâchent l'expérience et surtout lors des phases de QTE.
Une option pour remettre les plans fixes au lieu de la troisième personne est demandé (cela doit rester possible techniquement et ne devrait pas demander beaucoup de temps)
Une option pour remettre les musiques et les sons original doit être également implanté (y compris les sons originel des wendigos)
Quelques incohérences ont été aussi remarqués dans les description des effets papillons, à corriger
Dans l'attente que ces problèmes soient corrigés et que les options citées ci-dessus soient ajouté dans une futur mise à jour.

Cordialement.



EN : Hello,

I come to give you my report concerning the problems to be solved on this game.

Significant slowdowns are often noticed during the game and last about 5 seconds in most cases, an optimization would be necessary because they waste the experience and especially during the QTE phases.
An option to put the fixed plans instead of the third person camera is requested (this must remain technically possible and should not take a lot of time)
An option to put the original music and sounds back must also be implemented (including original wendigo sounds)
Some inconsistencies have also been noticed in the descriptions of the butterfly effects, to be corrected
While waiting for these problems to be corrected and for the options mentioned above to be added in a future update.

Kind regards.

[RedIndianRobin]

Originally posted by Shaun XDEV:

We're aware of these issues and are working on them as we speak. Thanks for the feedback, we should have an update for you soon

Thank you for acknowledging it. Looking forward to the patch.

[BlazeFire]

Put a discount on the game!

[Rajackar]

Just had the game hang whileooming at character stats. It was still running just stuck at showing the person's face and not responding to controller or keyboard inputs.

Also, the game is missing a brightness slider.

[td_games]

Warum sind diese groben Fehler nicht schon vorab jemanden aufgefallen? Testet niemand mehr die Spiele vorab oder haben die Entwickler keine Lust mehr? Sind ja viele Spiele in letzter Zeit unfertig auf dem Markt gekommen. Dann noch Geld verlangen für ein Betaphasenspiel ist schon etwas frech finde ich.

[abysss24]

Originally posted by Rajackar:

the game is missing a brightness slider.

that's not true. the slider is there at the very first start of the game and also later under settings video, first option on the top where it says brightness, if yo uclick on it it will open the screen with the slider.

[HUX]

Thank you for hearing direct feedback and letting us know that you're working on fixes, can't wait!

[Rajackar]

Originally posted by abysss24:

Originally posted by Rajackar:

the game is missing a brightness slider.

that's not true. the slider is there at the very first start of the game and also later under settings video, first option on the top where it says brightness, if yo uclick on it it will open the screen with the slider.

https://quickshare.samsungcloud.com/rfgPezvEUmmD

Not sure if were looking at the same thing. But it really isn't there.
Doesn't matter if HDR is set to on or off

[ThePotato-Man]

Originally posted by Shaun XDEV:

Hello Friends & Fans!

First off; a huge thanks to all of you for your amazing support and feedback. It truly means the world to us to see so many players enjoying our game.

We understand that some of you may have encountered some technical issues or bugs, and we’d love to hear from you so we can address these concerns.

Your input helps us make the game even better for everyone. Please feel free to reach out to us at [e-mail] .

Please include:

• Platform
  
• Game version
  
• PC specs (if applicable)

We are also aware of a couple of recurring issues, such as HDR and AMD FSR frame generation settings not functioning as intended, and issues with save/load. We hear you - and we're actively testing fixes for these issues (and more). We will provide further information with our next patch update.

Thanks again, and stay safe out there 💀⛰️

The Ballistic Moon Team

PC Specs are:

NVIDIA GeForce RTX 4070 Ti

Driver Version 565.90

AMD Ryzen 7 5700 8-Core Processor

15.93 GB RAM

2560 x 1440, 165Hz

OS Windows 11

My issues have been Frame generation not working/staying activated, virtual Shadow Maps seems to have tons of aliasing and flickering, certain graphics settings don't save and is reset after every launch. I have the latest updated version on Steam as well. Also, got a bug in chapter 9 where Sam is going to the Sanitarium to help Mike and there's this window where a cutscene is supposed to happen (but doesn't trigger), my camera angle is locked right at the window. I can still move Sam around but that's it. I can't progress chapter 9. Also having save and load issues! Additionally PSN overlay keeps bugging out. SHIFT+ F1 or X (for the XBOX controller) doesn't work half the time and sometimes I can't access my only save file which is where I'm on chapter 9. Dunno if this is a result of PSN as a whole not working or the overlay not working. But I had to create a whole new save file so I can start a new game. I feel like my first save file might be corrupted, I hope not! Especially with being THAT close to finishing the game! Lastly, definitely having frames drop to like 20 - 30. Every so often I'm lucky enough to remain at 100 - 200 fps. DEFINITELY needs better optimization all around. I shouldn't be having issues like this on my more than sufficient PC.