Freezes when converting large files

[La+ Darknesss]

The video converter always freezes when doing larger video files, and it's not my system other conversion programs work just fine.

https://i.imgur.com/CUdoo5Z.png

The program will freeze when converting large .TS video file to MP4, the .TS file is 1.88 GB (2,025,279,632 bytes)

The file is also no fragmented according to windows on my HDD
Contiguous
Size: 2,025,279,632 bytes

I moved to NVME still an issue.

The program also doesn't response to the "Stop" button command, and I have to task kill it from the task manager.

I've used many file conversion methods in the program, majority of cpu and gpu conversions still freeze.

I would have thought the program would have sorted it out the last time I left a negative review...


System Specs
NVIDIA system information report created on: 03/05/2024 12:42:36
NVIDIA app version: 10.0.0.499/p
Operating system: Microsoft Windows 11 Pro, Version 10.0.22000
DirectX runtime version: DirectX 12

Graphics Card
GPU processor: NVIDIA GeForce RTX 3090 Ti
Direct3D feature level: 12_1
CUDA cores: 10752
Graphics clock: 1920 MHz
Resizable bar: Yes
Memory data rate: 21.00 Gbps
Memory interface: 384-bit
Memory bandwidth: 1.01 TB/s
Total available graphics memory: 90062 MB
Dedicated video memory: 24564 MB GDDR6X
System video memory: 0 MB
Shared system memory: 65498 MB
Video BIOS version: 94.02.a0.00.12
IRQ: Not used
Bus: PCI Express x16 Gen4
Device ID: 10DE 2203 50911462
Part number: G136 0005

Driver: Game Ready Driver - 551.61 - Feb 21, 2024
Display: 2560x1600,120Hz
CPU: AMD Ryzen 9 5950X 16-Core Processor
RAM: 128.0 GB
Storage (6): SSD - 953.9 GB,SSD - 953.9 GB,+4 more

[Movavi]

Hi! We apologize for any inconvenience. We would like to understand in more detail why you encountered such a problem. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.

[pcdwarf]

same problem converting Mp4 to smaller ones.
try to disable hw accel. no change.

[Movavi]

Originally posted by pcdwarf:

same problem converting Mp4 to smaller ones.
try to disable hw accel. no change.

Hello! We are really sorry that you experienced this. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.