Crash / Bug Report Thread

[Capcom Customer Service]

Hey Resident Evil Fans,

While we hope all of our fans will have a great time with the newly Steamworks-enabled Resident Evil 5, there will always be cases where something may not function correctly under certain environments, or due to hardware or software. That said, we're looking for feedback from the community from those of you who may be running into issues with crashes or just various bugs.

Before posting, please note that we are aware of some issues, such as some GFWL keys not activating as well as GFWL save data not being recognized.

NOTE: This bug report thread is specifically for the new Steamworks version of the game. While we have released a "beta" branch for the original GFWL version (more information here), you are doing so at your own discretion, and we can not offer additional support for the GFWL branch.

If you'd like to submit feedback, please post in the thread here with the following:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

It would also be very helpful if you can also generate and post a link to your dxdiag file -- a file generated from DirectX Diagnostics Tool -- which provides detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com].

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Please note that any discussion unrelated to crashes or bugs can and will be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Tristis Oris]

crash at 1st chapter in house before zombies attack.

amd fx-8350
r9 290
15.3
144hz
16gb
Windows 8.1 64-bit
english
max setting, x8, vsync on, fps 60+


dxdiag
https://www.dropbox.com/s/vo9988l94uwaxz8/DxDiag.txt?dl=0

Problem signature:

P1: re5dx9.exe
P2: 1.0.0.129
P3: 553067cd
P4: re5dx9.exe
P5: 1.0.0.129
P6: 553067cd
P7: c0000005
P8: 000665ad

+++ WER1 +++:
Fault bucket -471747471, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

[SKSII]

still app crash, when i can paly the game?

[Ratiug]

Początkowo opublikowane przez Heather:

Początkowo opublikowane przez Night Furious:

So stop saying that this is not an important part of the patch, which should be fix in the first place!

you can shoot in the leg to them, and when they fall down, you can make +5 on them. another say that, in that case you must find him where he stand, in GFWL version that was too in misl area, sometimes
p.s..ok hope that we can see more patches on that game, i heard that they wont be doing no more patches, i hope im wrong,

The problem is Ship deck now bro. My friend lost more than 30 seconds searching for 1 majini in all containers. Also it was mercenaries reunion, need to take 150 combo. Thanks to understand :)

[West4it]

https://www.youtube.com/watch?v=Bo9OPUWu-UQ

[fakenilson]

Some weapons won't appear on the "Buy" screen, like the M93R and the s&w m500(after upgrading both the magnum and the handgun). This makes the achievement "Stockpile" impossible to complete... also, this happened both to me and my cousin after the save migration tool... please help!


CPU: Intel Core i5 2500
GPU: GeForce GTX 660 Ti
Driver: Up to date
Refresh rate: 60hz
RAM: 4GB
OS: Windows 7 64bit brazilian portuguese
in-game:
resolution: 1920x1080 60 fps with vsync on Anti-aliasing C16XQ motion blur on.

[Heather]

Początkowo opublikowane przez RatiugSon:

The problem is Ship deck now bro. My friend lost more than 30 seconds searching for 1 majini in all containers. Also it was mercenaries reunion, need to take 150 combo. Thanks to understand :)

Me too often want get 150 combo, and yes its bothering when you have for example 149 combo, and you must go and search everywhere 1 madjini , i hope we can see more patchers on our loves game, we waited from september 2014 when re5 goes to steam, and what we get? not so good port, i hope on best

[Dim Jones]

CAPCOM

Until recently I thought that you correct all the errors in the game, but it never happened. It is very disappointing. You spit on their fans! I no longer buy any of your games, as well as will advise friends not to buy your products. Go to the devil!

[DarkSamus]

Początkowo opublikowane przez Dim Jones:

CAPCOM

Until recently I thought that you correct all the errors in the game, but it never happened. It is very disappointing. You spit on their fans! I no longer buy any of your games, as well as will advise friends not to buy your products. Go to the devil! :dealwithit:

You do know they are looking to release a new patch in the near-ish future?

Where did Capcom say they patched every single issue in the game?

[Dim Jones]

Początkowo opublikowane przez DarkSamus:

Początkowo opublikowane przez Dim Jones:

CAPCOM

Until recently I thought that you correct all the errors in the game, but it never happened. It is very disappointing. You spit on their fans! I no longer buy any of your games, as well as will advise friends not to buy your products. Go to the devil!

You do know they are looking to release a new patch in the near-ish future?

Where did Capcom say they patched every single issue in the game?

Uncorrected errors large number. Even more than I thought. I'm tired of waiting for a patch. They did not fix the game completely. DarkSamus, I'm sorry, but I don't want to talk about it.

[Жаба Иван]

Początkowo opublikowane przez suenkinshing:

still app crash, when i can paly the game?

See this. Make all steps and it may work
http://steamcommunity.com/app/21690/discussions/0/617336568066925895/

[West4it]

Początkowo opublikowane przez andorill:

Początkowo opublikowane przez suenkinshing:

still app crash, when i can paly the game?

See this. Make all steps and it may work
http://steamcommunity.com/app/21690/discussions/0/617336568066925895/

не. эти дауны еще не пофиксили для тех у кого вга порт (синий и белый шнур для моника)

[Jetwow]

why not just make this game launch without GFWL!we all know that's a piece of SXXT.when the game first come to the steamwork.it was all fine.but after the update,the game just keep crushing when i try to launch the game.because my computer can not launch the GFWL successfully every time.please just get GFWL rid off completely.By the way,my save datas are all fxxked since i import them from GFWL

[Rubening87]

mouse works horribleeee when you play below 75 fps.. theres a big delay on the camera !!!! the camera is delayeddddddd , Mouse SETUP has much more HAND TREMORS than controller SETUP check at that!!!

also IMPORTANTTTT*********

fix the NETWORK SYSTEM!***********

the game is LAGGY, you have to predict the lag of the enemy in order to shoot him and get poinTSS, ITS HORRIBLE! you cannot shoot a moving players because you will not get points if you aim the body!!!! you have to calculate the lag and shoot in order to reach him in his screen whe nthe bullet data arrives in his computer, THIS STINKS! is this a mathematical game or what! Crosshair can shoot enemies behind you, because crosshair makes you shoot anything that is in the center of the screen DOESNT MATTERRR if its behind or forward, it will shoot anything, how many times i hit an enemy behind me and didnt hit the enemy in front of me(executioner in this case) and he killed me because my bullet was going backwards!!! how can you explain? i show you.

CAPCOM DO THESE TESTS..

1st TEST

to check your game VERSUS Online mode is working correctly go and try the game with someone that is playing at least 1000km away from you.
now tell him to move right and left randomly, then try to aim at him and try to shoot at him if you aim and shoot his body and you see the blood jumping from his body in your game means you SHOULD**** get the points, but you WONTTTTT**** .. WHY? because you(CAPCOM) made this game in a weird unusual way never seen before in other player vs player games, You will only receive points if IN*** the game of your enemy, your enemy received your shot in his GAME/SCREEN, and for that you need to be always calculating lag/delay of the connection , thinking that if one player is lagging you will have to shoot the position/place where your enemy is going to move in before the time that he will be reaching that place, so he will receive the shot in that place some miliseconds later ( the lag), making your bullet be reaching his body in his SCREEN but not in yours!, its not very easy to explain because its also weird to play like this.

Why dont you fix it easily in a way that you get points of what you shoot in your screen? making lag not a disease for this game? Like majinis, when you shoot majinis( or any other AI enemy), it doesnt matter about the lag, you will really shoot them it works great for AI enemies, but for online the shooting is like shooting ghosts. And sometimes even when the player is not moving and you give a headshot and you see the blood splattering out from enemies body, you should get points because he is not moving,, BUt no!! you get no points sometimes, something is weird.
what you have to do in order to hit someone while moving? ---> https://www.youtube.com/watch?v=lVaT4oUHD1M pay attention to him i have to shoot him 1 meter before he passes in order to make him receive the shot in his screen... this is the system thats why its so weird to play this game PLEASE GIVE US A FIXED versus!


TEST number 2

Play with/against controller users, tell them to use the quickturn (what is quickturn? ... well quickturn is what we call when controller users use camera movement left or right + aimbutton quick tapping in order to turn faster its the only way for them to turn fast and if they want to change direction quickly it has to be like this. the problem is that in pc its giving us an effect of teleport for players who are playing above 30 fps will see them(quickturners) like weird teleport jumpers, if you play on 60 or 120 (like in my case) the players doing quickturns will start provoking weird teleports making them look like laggy players, going back and forward in different positions, everytime they press aim button when the camera is left or right, it will be reproduced in other player screens in different direction and different aim. also happens if you do the same with the camera in CURSOR Mode using the camera right and left buttons, will provoke the same effects, so its a problem with the camera / movement , network data...

(LAG TELEPORT on QUICKTURNS)---> https://www.youtube.com/watch?v=vWkaTOQGK3E


https://www.youtube.com/watch?v=suFGzKCEc4c this is just to compair some features of the pad with the keyboard. give us a FIX FOR EVERYTHING!


GUYS you have the chance of giving us a wonderful "player versus player" game that has a very original idea, combining zombies + the player vs player, with our favourite resident evil characters, dont spoil everything making the cheap/lazy job of releasing the game and thats it. Fix what you gotta fix, make the game for PC players , think how us mouse/keyboard players want to play also, controller is beautiful when you see all the capabilities of the camera while moving etc, mouse is just a cheap story, The sensitivity is changing a lot depending on the FPS, capcom CHECK also that because its very important for our gameplay. Just giving us a laser is not the solution because many players are also using cursor aiming, and cursor aiming works in a different way than just aiming in the center zone of the screen... When you check a game please check it with the pc controlls not only with controller and thats ok.




https://www.youtube.com/watch?v=THR60x755L4 this is one of the bugs of the crosshair in the mouhse/keyboard ....imagine in nomercy when there are lot of majinis behind you its a chaos , you try to shoot a majini in front of you but you shoot the one behind because of this bug.

many people ask for adding just laser but it is not the solution because what about those players who want to play in CURSOR mode? which requires the crosshair to know where your aimin will go? or players who got used to play with the center aiming of the crosshair instead of the side of the laser? because its different...



https://www.youtube.com/watch?v=xvm1nqiT5u0 this is another where it shows how you shoot the wall. instead of the real direction of the bullet given by the weapon.

this is one of the mouse bugs when you turn very fast and switch weapon at the time you're turning ....this happens

https://www.youtube.com/watch?v=cQ-F12hiiYE

-

[xXSnakExX]

Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz (4 CPUs), ~3.3GHz NVIDIA GeForce GTX 750/GeForce GTX 750
9.18.0013.5286
60Hz
4 GB
Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
OS language : spanish

In-game settings

FPS 60 fps, Resolution 1360x768, Refresh Rate 60 Hz, V-Sync On, Motion Blur Off.

DXDIAG Link:

https://docs.google.com/document/d/1ef3SnUxYyUxyaTZB-Wo6uwAhHOUsHIlLCyPZzq6x4Q8/pub

Everytime I click on the setting it crashes. After a few seconds in the game crashes as well.

[Reapsy]

A)

Intel Core i7-3770 3.40Ghz
GeForce GTX 660, driver 352.86
Refresh rate - 60 Hz
8 Gb RAM
Windows 8 x64
OS language - Russian
B)
Game crashes when I select SYSTEM SETTINGS, game goes black screen when I try to start a new game. To be more specific: I select new game, start it, get "loading" screen, then black screen.