Crash / Bug Report Thread

[76561198153797127]

Hey Resident Evil Fans,

While we hope all of our fans will have a great time with the newly Steamworks-enabled Resident Evil 5, there will always be cases where something may not function correctly under certain environments, or due to hardware or software. That said, we're looking for feedback from the community from those of you who may be running into issues with crashes or just various bugs.

Before posting, please note that we are aware of some issues, such as some GFWL keys not activating as well as GFWL save data not being recognized.

NOTE: This bug report thread is specifically for the new Steamworks version of the game. While we have released a "beta" branch for the original GFWL version (more information here), you are doing so at your own discretion, and we can not offer additional support for the GFWL branch.

If you'd like to submit feedback, please post in the thread here with the following:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

It would also be very helpful if you can also generate and post a link to your dxdiag file -- a file generated from DirectX Diagnostics Tool -- which provides detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com].

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Please note that any discussion unrelated to crashes or bugs can and will be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Shifty]

Good to see GFWL gone, I can finally purchase and play!

Performance wise, no problems here. The benchmarks consistently exceed 100FPS and look damn good for a 5 year old game.

However, there are a lot of issues. Feature-wise the PC version still isn't at parity with the console releases, and there are loads of bugs that need fixing.

EDIT: Bringing back the GFWL version in response to the community's call for local co-op and 3D support is NOT an acceptable solution. The mistreatment this platform is subject to versus the console versions is staggering, not to mention thoroughly insulting to your customers. Disgusting.

Issues

• C16XQ Anti-Aliasing doesn't appear to be working at all, jaggies everywhere. C16X works fine.
  
  
• Crash to 'This program has stopped working' popup after the Chapter 3-3 boss fight. Specifically at the end of the first cutscene that plays following it's defeat, just after mutant Irving's body lands on the ship's deck. I was able to re-do the boss fight and progress as normal afterward, so this one must be situational.
  
  
• Unable to exchange weapons with partner during the single-player campaign. This apparently works in the console version, and its omission makes ammo management between fights significantly more difficult than it should be.
  
  
• If you activate the title screen's 'Press Any Key' prompt with keyboard, then activate 'Start Game' with a controller, all of the button prompts continue to display keyboard icons. However, the keyboard won't actually do anything- the menus have to be navigated with either a controller or mouse. Expected behaviour is for the button prompts to change on the fly, and for input devices to always be responsive in menus regardless of whether they're 'active' or not.
  
  
• The flowers from the 4-2 end of chapter cutscene are missing from the same area at the start of 5-1. The investigate prompt works as expected, but they aren't visible.
  
  
• The lens flares on the spotlights in Chapter 3-2 are misaligned, as are the ones on Chapter 5's furnaces. Presumably a bug with that specific effect.
  
  
• Upon completing the Public Assembly stage with an A Rank (just over 40,000 points) as BSAA Chris in Mercenaries, neither the second stage nor BSAA Jill were unlocked. Same result on repeat attempts.
  
  
• Unable to access Road Warrior Chris and Business Sheva. These costumes were originally exclusive to the GFWL PC version, and now appear to be locked behind the Gold Edition.
  
  
• The Lost in Nightmares classic camera easter egg does not function correctly when using Mouse and Keyboard controls. The character will aim relative to the camera rather than their facing direction, thus rendering guns useless in that section.
  
  
• Following the above, Mouse and Keyboard controls lack the option to use laser sight aiming. Given that the LiN easter egg necessitates a laser sight, this should be added as a proper option in the same fashion as RE6 and Revelations 2.
  
  
• The 'press any key' prompt on the title screen is not accurate- pressing Escape/Backspace (Keyboard) or B (Controller) will cause the intro cutscene to play. If anything, these inputs should activate the 'Quit Game? Y/N' prompt.
  
  
• The AI partner is a huge liability. It has a penchant for grabbing items and then wasting them, filling the player's inventory with junk when they need to pick up something specific, shooting enemies that have been stunned for melee, and generally getting in the way when you need to run away from something. Reducing its collision mass vs the player and adding options such as 'Auto Heal Y/N', 'Auto Pickup Items Y/N', 'Auto Give Items Y/N' and 'Ignore Stunned Enemies Y/N' would make a night-and-day difference to this.
  
  
• No splitscreen. RE6 and Revelations 2 run on the same engine, and both support this feature. A fan mod was available for the GFWL version of 5, but is now broken post-patch.
  
  According to the release notes[pastebin.com], some splitscreen code was "ripped out" of the non-GFWL build. wbacon has posted in the game's NeoGAF thread in an attempt to clarify this[www.neogaf.com], explaining that the code in question was console-specific and not necessarily applicable to splitscreen on PC. He also claims that the PC version has "no concept of multiple controllers".
  
  Following that, both Sectus[www.neogaf.com] and TheBlade[www.neogaf.com], developers involved in the original GFWL version splitscreen patch, posted information disproving this claim.
  
  I believe wbacon deserves credit for working with the community, but it sounds like he's being given false information by the dev team here. If some fans armed with a memory editor can do it, Capcom dev sure as hell can too.

Specs

CPU: Intel i7-3770k @ 3.50Ghz
GPU: nVidia GeForce 680 (2GB VRAM Version)
Drivers: GeForce 347.88
Refresh Rate: 60hz
Memory: 8GB
OS: Win 8.1 64-bit
OS Language: English

Game Settings

Resolution: 1920x1200
Display Mode: Fullscreen
Refresh Rate: 60Hz
V-Sync: On
Antialiasing: C16X
Motion Blur: Off
Everything Else: Max

[MatNeo27]

Can't trade weapons with AI partner during a mission anymore


----------
CPU: Intel i5-2500k @ 3.30Ghz
GPU: nVidia GeForce 570
Drivers: GeForce 347.88
Refresh Rate: 59hz
Memory: 8GB
OS: Win 7 64-bit
OS Language: English

[Master Bruce]

The game crashes when I start it... I get a black screen, and then it stops working.


Problem Event Name: APPCRASH
Application Name: Launcher.exe_RESIDENT EVIL 5
Application Version: 1.0.0.129
Application Timestamp: 5511c6c0
The name of the module with an error: StackHash_0a9e
Error module version: 0.0.0.0
The timestamp module error: 00000000
Exception Code: c0000005

[naryan]

Is it a bug that you can't configure the gamepad controls any more?
I just can't see why that would have been intentionally omitted...

[45]

Lost in nightmares camera easter egg doesn't work with mouse aim. For that matter can we finally get the laser aim we've wanted since the day it came out?

[darkknightt]

CPU: Intel i5 4440 @ 3.10Ghz
GPU: NVIDIA GeForce GTX 660 2gb
Memory: 8GB ddr3 1600mhz
Driver: 347.88
OS: Windows Technical preview 64-bit
OS Language: Portuguese

[Felbot]

Well I start the game up get a black screen and then a crash message.

Intel i5-3450
geforce 650ti
347.88
60hz
8192mb ram
windows 7
Swedish
id love to tell you but the game crashes before I can get to those, before I can get to anything really.

[Monk]

Originally posted by Erikku:

Issues
========
I'm a Keyboard/Mouse player and I have a problem with the Item Menu Prioritization order of the weapons/items inventory slots in The Mercenaries original mode & reunion mode, LiN & DE chapters. I have the Item Menu Prioritization selected as "Numerical" and the weapons are not accommodated in such way at the beginning on each mode, the weapons/items appear arranged as "D-Pad" as if I was playing with gamepad controller like on consoles.

¿Is there any way to fix this problem?

+1 fix this pls. same thing with DLC.

[evilmustang66]

save still missing along with dx 10 which let me use my 3d glasses kit also missing merc and costumes that were included in pc disc and previous steam gfwl vers before your so called reboot just not the untold story

win 7 64bit
i5 4670k processor
32 gigs ddr3 1800 mhz gt dominator
600 gb intel ssd x2
z97 asus hero vii
800 watt psu
gtx evga 770 (waiting on titan x)

[NeoLoboz]

Can't use Anti-Aliasing C16x and can only use 8x and everying else is maxed setting (Vertical sync ON, framerate unlocked)

Win 7 pro 64bit (up-to-date)

CPU: i5-4670k

GPU: GTX 970 (up-to-date)

Ram: 8GB

Refresh Rate: 60hz

[Primordial Disco]

A select few computers cant run .wmv files and sadly mine is one of them, so everytime I make it to any of the movies it crashes. I cant even play them in wmp and have yet to see the logo screen.

[ngageqdzdh]

when I start the game and I get a black screen and then a crash message.

Intel i5-4570
GTX 770
347.88
60hz
8192mb ram
windows 7 x64
Chinese

[stLmpp]

Originally posted by Erikku:

Issues
========
I'm a Keyboard/Mouse player and I have a problem with the Item Menu Prioritization order of the weapons/items inventory slots in The Mercenaries original mode & reunion mode, LiN & DE chapters. I have the Item Menu Prioritization selected as "Numerical" and the weapons are not accommodated in such way at the beginning on each mode, the weapons/items appear arranged as "D-Pad" as if I was playing with gamepad controller like on consoles.

¿Is there any way to fix this problem?

Issues Images
==============
* The Mercenaries: http://steamcommunity.com/sharedfiles/filedetails/?id=414805166
* Desperate Escape: http://steamcommunity.com/sharedfiles/filedetails/?id=414804184
* Lost in Nightmares: http://steamcommunity.com/sharedfiles/filedetails/?id=414804144
* The Mercenaries Reunion: http://steamcommunity.com/sharedfiles/filedetails/?id=414804068
* Item Menu Prioritization Config.: http://steamcommunity.com/sharedfiles/filedetails/?id=414804026

System Specs
==============
* AMD Phenom II X4 960T (Black Edition)
* Zotac GeForce GTX 660 2GB GDDR5 PCI-E 3.0 X16
* NVIDIA video driver 347.88
* Monitor refresh rate: 60 Hz
* System memory size: 4 GB
* OS version: Windows 8.1 64-bit
* OS language: Spanish
* In-game settings: FPS 60 fps, Resolution 1280x720, Anti-aliasing C16XQ, Refresh Rate 60 Hz, V-Sync On, Motion Blur On.

DX DIAG FILE
==============
https://drive.google.com/open?id=0ByvKJUGhTRT-UEJYYjF3YzlPaWM&authuser=0

I have the same problem, fix it.
Don't need my specs, general bug.

[chimera]

Crash when i start the game

CPU: AMD Phenom II X4 830
GPU: GeForce 9600GT
Driver: 341.44
Refresh Rate: 60hz
RAM: 4GB
OS: Windows 7-64 bit
OS Language: Russian
In-Game Settings:
FPS=VARIABLE
RESOLUTION=1280x1024
REFRESH RATE=60hz
VSYNC=ON

[Gloccc]

i have crash right after i start game
core i7-4770k
gtx 980
347.88
60gz
16 gb ram
windows 7 x64
Russian