Game crashing my whole computer randomly

[Chronovus]

Hi all!

My game keeps randomly crashing in the middle of playing. Normally I'd be able to deal with it for the most part, but the crash doesn't just return me to desktop, but instead seemingly crashes my graphics drivers entirely, forcing me to restart my PC. Doesn't seem like there's anything that particularly triggers it, but I've noticed that it seems to happen more frequently whenever I try to visit the Velvet Room. Has anyone else experienced this? Any help would be greatly appreciated!

[Dleppard]

Same here, no idea what's causing this ♥♥♥♥.

I'm using an AMD gpu btw, not sure if nvidia users experience this issue at all.

[Chronovus]

Originally posted by Dleppard:

Same here, no idea what's causing this ♥♥♥♥.

I'm using an AMD gpu btw, not sure if nvidia users experience this issue at all.

I am also using an AMD GPU, so I feel like that's probably part of it unless someone comes in here facing the same issue with Nvidia

[Dragonzord]

Game hasn't crashed once and I'm using an AMD GPU (Ryzen). Your issue is something else; check 3rd party drivers and all that.

[Chronovus]

Originally posted by Insomniac.ηθ:

Game hasn't crashed once and I'm using an AMD GPU (Ryzen). Your issue is something else; check 3rd party drivers and all that.

Where would you suggest I start? Any common third-party drivers that are culprits when it comes to stuff like this?

[Dragonzord]

I mis-read GPU for CPU, my bad.

To be clear I'm on an AMD CPU (Ryzen), nVidia GPU (3060 Ti). I don't have system crashes.

The Velvet room definitely has 'hitches' on my system when it loads, similar to when you spend a long time at higher floors in Tartarus and then go back to a lower floor, the game takes a little bit longer to load the different enemy sets. It could be a bug with the game itself, but I don't know for sure.

Anyway, check your Input / Output devices. Are you using a Playstation controller with 3rd party drivers, for instance? Or something plugged into your USB slots? The communication with input-output devices can sometimes mess up and cause system crashes.

Make sure the game is on an SSD that isn't with your OS install, if possible.
Put your power plan settings into high performance as well.
Running the game in fullscreen borderless is usually the best option for most systems, so use that.

You should also check if the game has enough memory...that means making sure you have enough RAM and there aren't pointless programs running in the background. The game isn't that CPU intense, but it does eat up a bit of memory.

[Chronovus]

Originally posted by Insomniac.ηθ:

I mis-read GPU for CPU, my bad.

To be clear I'm on an AMD CPU (Ryzen), nVidia GPU (3060 Ti). I don't have system crashes.

The Velvet room definitely has 'hitches' on my system when it loads, similar to when you spend a long time at higher floors in Tartarus and then go back to a lower floor, the game takes a little bit longer to load the different enemy sets. It could be a bug with the game itself, but I don't know for sure.

Anyway, check your Input / Output devices. Are you using a Playstation controller with 3rd party drivers, for instance? Or something plugged into your USB slots? The communication with input-output devices can sometimes mess up and cause system crashes.

Make sure the game is on an SSD that isn't with your OS install, if possible.
Put your power plan settings into high performance as well.
Running the game in fullscreen borderless is usually the best option for most systems, so use that.

You should also check if the game has enough memory...that means making sure you have enough RAM and there aren't pointless programs running in the background. The game isn't that CPU intense, but it does eat up a bit of memory.

I'm currently using an Xbox controller and I am using the native support that Steam has for controllers. I did use third party drivers for Playstation controllers in the past, but I have since uninstalled them as Steam's controller support has been more than sufficient.

I'm using the same USB slots I've been using for a good while now and I don't seem to have any issues with any other games, which I imagine I would be if that was the culprit.

My game is installed on a separate drive from my C drive, I have my power plan set to high performance, and I try to run my games in borderless in general, so I've tackled all of those issues already.

As for memory, I've watched my CPU levels on another monitor and nothing seems to spike before the crash and I have plenty of space, so I don't think that's the issue either unfortunately.

Thank you for the help and I apologize if it sounds like I'm trying to shut down your suggestions, as they're all perfectly valid (and I hope they're useful to anyone else who might be having a similar issue). I'm just so lost and I've tried messing with basically everything that seems like they would be "obvious" solutions.

[Serious Me]

Had the same issue, it seems like it crashes for me because the game window is not on my primary monitor, or I try to change it via the in-game options menu (not Shift+Win+Left/Right)

Not sure if this is for sure the cause and I don't want to keep testing it because I don't want to screw up my install. I'm just waiting for the update personally.

EDIT: Looking at the bug thread seeing that it does indeed seem to be that having multiple monitors is causing this crash.

[Chronovus]

Originally posted by Serious Me:

Had the same issue, it seems like it crashes for me because the game window is not on my primary monitor, or I try to change it via the in-game options menu (not Shift+Win+Left/Right)

Not sure if this is for sure the cause and I don't want to keep testing it because I don't want to screw up my install. I'm just waiting for the update personally.

That actually does ring a bell, the game keeps starting on my secondary monitor sometimes because it thinks that my second monitor is my primary. I'll test out that theory, thanks!

[Mailia]

Zero crashes in 48.6 hours. 7800X3D / RTX 4090. Multiple monitors but the game always opens up on the primary one.

[Chronovus]

Update: I fully reinstalled the game, set my frame rate to 60, turned my VSync on, and set my render scaling to 100%. I also made sure that my graphics settings were consistent between monitors, as when I swapped monitors I noticed that the graphics settings reset back to how I had them prior to swapping them the first time. As a result, I have (as of now) encountered no issues. While they may creep up again (and if they do I'll post back here) it seems that as of now I have fixed the issue.

Thanks to everyone that helped!