Official Bug Report Thread

[ATLUS West]

Hello, Persona 3 Reload players!

We are dedicated to ensuring you have the best possible experience on PC.

If you encounter any unique issues or bugs while playing, kindly report them in this thread. Your feedback is invaluable and assists our QA team in identifying and addressing these concerns effectively.

When reporting an issue, please provide detailed information about the problem and your PC setup. You can find your PC information on the Steam Client app, under the "Help" menu > System Information. Please include this information at the end of your report.

We sincerely appreciate all your feedback!

[Agent_Ecker]

Buongiorno a tutti,

sto sperimentando problemi con l'avvio del gioco: ogni volta che provo ad avviarlo, compare questo errore

LoginId:fe246498435d226e85704ba97d72040a
EpicAccountId:9381a7ba2f7f449faad7fb85cd154be3

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

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Informazioni computer:

Produttore: System manufacturer
Modello: System Product Name
Fattore di forma: desktop
Input touch rilevato
Informazioni sul processore:
Produttore della CPU: AuthenticAMD
Marca della CPU: AMD Ryzen 5 2600X Six-Core Processor
Famiglia della CPU: 0x17
Modello della CPU: 0x8
Stepping della CPU: 0x2
Tipo di CPU: 0x0
Velocità: 3593 MHz
12 processori logici
6 processori fisici
HyperThreading: Supportato
FCMOV: Supportato
SSE2: Supportato
SSE3: Supportato
SSSE3: Supportato
SSE4a: Supportato
SSE4: Supportato
SSE42: Supportato
AES: Supportato
AVX: Supportato
AVX2: Supportato
AVX52F: Non supportato
AVX52PF: Non supportato
AVX52ER: Non supportato
AVX52CD: Non supportato
AVX52VNNI: Non supportato
SHA: Supportato
CMPXCHG6B: Supportato
LAHF/SAHF: Supportato
PrefetchW: Non supportato
Versione del sistema operativo:
Windows 10 (64 bit)
NTFS: Supportato
Codici del servizio di crittografia: Supportato 311 0x0 0x0 0x0
Scheda video:
Driver: NVIDIA GeForce RTX 2060
Nome del driver delle DirectX: nvldumd.dll
Versione dei driver: 31.0.15.5123
Versione del driver delle DirectX: 31.0.15.5123
Data del driver: 18 1 2024
Versione OpenGL: 4.6
Profondità di colore del desktop: 32 bit per pixel
Frequenza di aggiornamento del monitor: 60 Hz
Scheda DirectX: NVIDIA GeForce RTX 2060
VendorID: 0x10de
DeviceID: 0x1f08
Revisione: 0xa1
Numero di monitor: 1
Numero di schede video logiche: 1
Nessuno SLI o Crossfire rilevato
Risoluzione del display principale: 1360 x 768
Risoluzione del desktop: 1360 x 768
Dimensioni del display principale: 45.28" x 25.59" (51.97" diag), 115.0cm x 65.0cm (132.0cm diag)
Bus principale: PCI Express 8x
VRAM principale: 6143 MB
Modalità di MSAA supportate: 2x 4x 8x
Scheda audio:
Dispositivo audio: Altoparlanti (Realtek(R) Audio)
Memoria:
RAM: %$s1 MB
Hardware VR:
Visore VR: non rilevato
Varie:
Lingua dell'interfaccia: Italiano
Dispositivo multimediale: Non determinato
Spazio totale disponibile: 2498356 MB
Blocco libero più ampio: 615386 MB
Data di installazione del sistema operativo: giu 28 2020
Controller: None rilevato
Indirizzo MAC (hash): ef3fff4026483cecf0cfe9ec4c1b0ab5f4e00d6e
Spazio su disco:
Numero di serie del disco (hash): d78653ef
Numero di SSD: 1
Dimensioni SSD: 120G
Numero di SSD: 3
Dimensioni HDD: 1000G,1000G,500G
Numero di unità rimovibili: 0

[borizb]

When i set tactics for party members in battle to anything instead of direct control, they NEVER - use the "shift" mechanic. They rather waste SP on already downed enemies instead of just "PASSING THE BATON" like in P5R, so other characters can down the remaining enemies. Why include tactics at all if they can't use a key feature necessary to win?

[mmxii86]

Velvet room is incredibly laggy for me every few seconds, it happens when the lights in the background appear on screen. Massive fps dips. Like, going from 60fps down to high teens

[TAKOSU]

Game pad key config cannot done.
e.g. I change dash button to L2, but system say "L2 have set to status page change to left".
Is there a case where dash and page transition occur at the same time?

[abhumansoul]

Issue:
The gamepad button to confirm is reverted to default when confirming a Personas skill.

Steps:
1. Play with an xbox compatible gamepad.
2. From settings, swap the controller buttons for accept and cancel.
3. Enter the game and enter combat in Tartarus.
4. Use Agi or a similar skill.

Observe that the button to confirm the skill is reverted to the default.

Notes:
1. Playing on max settings, full screen, no graphical issues
2. Doesn't occur when controls are set to default

[mohit9206]

Graphical corruption , Nvidia drivers 546.17, whole screen gets covered in weird lines and static, gamepass version.

[Dumbres]

LowLevelFatalError [File:Unknown] [Line: 694] TempTexture2D->GetResource()->Map(0, &Range, &pData) failed at F:/UE4/Engine/UE4.27_2_EXT/Engine/Source/Runtime/D3D12RHI/Private/D3D12RenderTarget.cpp:1558 with error DXGI_ERROR_DEVICE_REMOVED

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[Groovy Onimushachip]

Models in UI are being rendered at a much lower resolution when running the game at 4K
This can be found by going to in-game menu or going to the velvet room and looking at persona models in compendium

Spec
CPU: AMD Ryzen 5 5600X
GPU: AMD RX 7900 XT
RAM: 32 GB
OS: Windows 10 build 19045

[Zeta]

LoginId:98b267f84ff68e38bcbb14bf4579a2ea
EpicAccountId:a46fa590d63f46a4a0cac8a98cdbd484

LowLevelFatalError [File:Unknown] [Line: 694] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at F:/UE4/Engine/UE4.27_2_EXT/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

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[Adam Kopling]

no converstation audio on the anime cutscenes, only the background sound effect, i know its on the different engine, but P5R have the same issues as well on my pc

[Masphael]

I was playing the game in English, and dialogues became Japanese after getting to the section where Mitsuru is announced as the student council president. I skipped that and the next scenes were Japanese too, with only a few exceptions. Everything is English except the dialogue subtitles.

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B450M DS3H V2
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 3500X 6-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3593 MHz
6 logical processors
6 physical processors
Hyper-threading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon RX 5600 XT
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.22023.1014
DirectX Driver Version: 31.0.22023.1014
Driver Date: 10 25 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon RX 5600 XT
VendorID: 0x1002
DeviceID: 0x731f
Revision: 0xca
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 17.09" x 9.29" (19.45" diag), 43.4cm x 23.6cm (49.4cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Hoparlör (Realtek(R) Audio)
Memory:
RAM: 16332 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 457302 MB
Largest Free Hard Disk Block: 116486 MB
OS Install Date: Dec 17 2020
Game Controller: Logitech Cordless RumblePad 2 detected
MAC Address hash: 90fca8ad33ff02adc075b418a7287f2964fc939d
Storage:
Disk serial number hash: ee7f4f11
Number of SSDs: 1
SSD sizes: 480G
Number of HDDs: 0
Number of removable drives: 0

[yuuithireionn]

最初のタルタロスで毎度同じところでクラッシュし、進行不能
LoginId:c8e56816480008223cc9a398ddbab785
EpicAccountId:3dde20c34ec34b74ae5b9012c71c3c9a

LowLevelFatalError [File:Unknown] [Line: 694] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at F:/UE4/Engine/UE4.27_2_EXT/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

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kernel32
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[TheBloonDog]

Crash on start

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

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[Pizza]

Crash during chance encounter tutorial. Please tell me how to counter it.


LoginId:add9b92b44e1554c1e7b2fb70d6145a4
EpicAccountId:5b4095be4be347859dfefd9a09b65c83

LowLevelFatalError [File:Unknown] [Line: 694] hr failed at F:/UE4/Engine/UE4.27_2_EXT/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:477 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

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kernel32
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[RubyNoKo]

LoginId:cd48dad74d41a370f0f1efb26b011f0f
EpicAccountId:dddeb4730a2e4f6f81d242eeb6da31bd

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

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Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7D07
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz
CPU Family: 0x6
CPU Model: 0xa7
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3504 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.5123
DirectX Driver Version: 31.0.15.5123
Driver Date: 1 18 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 160 Hz
DirectX Card: NVIDIA GeForce RTX 3080 Ti
VendorID: 0x10de
DeviceID: 0x2208
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 3440 x 1440
Desktop Resolution: 3440 x 2520
Primary Display Size: 31.50" x 13.19" (34.13" diag), 80.0cm x 33.5cm (86.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12287 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: SAMSUNG (NVIDIA High Definition
Memory:
RAM: 32665 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1907103 MB
Largest Free Hard Disk Block: 67002 MB
OS Install Date: Dec 28 2022
Game Controller: XInput Controller #1 detected
MAC Address hash: 87d68d3d3ecee17859be30c7c4a0f276be56ccde
Storage:
Disk serial number hash: dce03528
Number of SSDs: 1
SSD sizes: 1000G
Number of HDDs: 1
HDD sizes: 1000G
Number of removable drives: 0