Official Bug Report Thread

[ATLUS West]

Hello, Persona 3 Reload players!

We are dedicated to ensuring you have the best possible experience on PC.

If you encounter any unique issues or bugs while playing, kindly report them in this thread. Your feedback is invaluable and assists our QA team in identifying and addressing these concerns effectively.

When reporting an issue, please provide detailed information about the problem and your PC setup. You can find your PC information on the Steam Client app, under the "Help" menu > System Information. Please include this information at the end of your report.

We sincerely appreciate all your feedback!

[The Angel]

Originally posted by skiddiks:

Update on crash at start: After unplugging all but my main monitor, the game would launch. After some testing, I found that it was my fourth monitor causing the issue. Only "interesting" things about it is it's old, 4:3 (use it exclusively for hardware monitoring and spotify), and it position is above all my other monitors. Hope this maybe helps someone

Thank you my guy, I used "PC screen only" when I launched it and it fixed it.

[xlfox]

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
kernel32
ntdll

Computer Information:
Manufacturer: Acer
Model: Aspire E5-475G
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
CPU Family: 0x6
CPU Model: 0x4e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 1992 MHz
4 logical processors
2 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) HD Graphics 520
DirectX Driver Name: nvldumd.dll
Driver Version: 21.20.16.4599
DirectX Driver Version: 23.21.13.8863
Driver Date: 2 1 2017
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce 940MX
VendorID: 0x10de
DeviceID: 0x134d
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 12.17" x 6.81" (13.94" diag), 30.9cm x 17.3cm (35.4cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 8065 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952726 MB
Largest Free Hard Disk Block: 49195 MB
OS Install Date: Jan 03 2018
Game Controller: XInput Controller #1 detected
MAC Address hash: 9acaf8fd811b590641f9aac2c927fd3d378aed43
Storage:
Disk serial number hash: d534b8bc
Number of SSDs: 0
Number of HDDs: 1
HDD sizes: 1000G
Number of removable drives: 0

[dhi_holo]

I play using Nintendo JoyCons. I rebound the ABXY buttons in Steam to correctly match, and then rebound the buttons ingame to then match back up, so A is Confirm/Guard, B is Cancel/Attack, Y is Item/Details, X is Persona/Menu.
However, when a Persona Skill is selected, and you are targetting an enemy, B is used for confirm, and A to cancel. The same is true in All Out Attacks, where B activates it, and A cancels it, although the tutorial pop-up stated that A would trigger it.

I am unsure how to get my PC Information while in Big Picture Mode, but if needed I can grab it at a different time and append it. I can also grab screenshots of the issue if needed at that time.
Thanks!

[links]

Crash on launch no matter what :(

Unreal engine error info:

LoginId:a66d5bff4e014ebe57210f9f8ea8c9be
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
kernel32
ntdll


Computer Information:
Manufacturer: ASUS
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 7700X 8-Core Processor
CPU Family: 0x19
CPU Model: 0x61
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 4491 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon(TM) Graphics
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.22024.3
DirectX Driver Version: 31.0.15.5123
Driver Date: 10 25 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 143 Hz
DirectX Card: NVIDIA GeForce RTX 3080
VendorID: 0x10de
DeviceID: 0x2206
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 4480 x 1445
Primary Display Size: 23.35" x 13.15" (26.77" diag), 59.3cm x 33.4cm (68.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Headphones (Realtek USB Audio)
Memory:
RAM: 31892 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953076 MB
Largest Free Hard Disk Block: 164640 MB
OS Install Date: Jul 25 2023
Game Controller: None detected
MAC Address hash:
Storage:
Disk serial number hash: 250fe3c1
Number of SSDs: 1
SSD sizes: 1000G
Number of HDDs: 0
Number of removable drives: 0

[Rand ( °□°) ︵]

Originally posted by skiddiks:

Update on crash at start: After unplugging all but my main monitor, the game would launch. After some testing, I found that it was my fourth monitor causing the issue. Only "interesting" things about it is it's old, 4:3 (use it exclusively for hardware monitoring and spotify), and it position is above all my other monitors. Hope this maybe helps someone

Had the exact same issue, using an older second monitor. Disabled it in windows Display settings and it no longer crashes on startup for now, thanks!

[MilkyTea21]

Not sure if it's an UR engine thing, but I experience some micro stuttering when changing areas. Also the splash animations between menus seem to be laggy. Panning the camera doesn't seem to be very responsive, even when I turn the sensitivity all the way up.

On English dub, the characters mouth would sometimes be out of sync.

Specs:
6900hs/6800s AMD
16GB ram

[† Shepard †]

Originally posted by yb1e:

The UI/Menus does not match the resolution of the game, lots of aliasing making the art don't look good.

Persona models look very bad and lower resolution on the menus, but ingame looks great, why?

Also, the 3D cutscenes(like the awakening) are pre-rendered on a lower resolution for today standards, please add a option to change them to 4K, 1080p pre-rendered cutscenes really hurts presentation.

Pls add DLSS, FSR and DLAA.

I agree, especially with the blurry text/UI in 4K, it's very tiring to read because of that. Needs to be fixed ASAP

[aokiren1]

All of my screen tears apart when I alt tabbed or when some notifications appear, this happens when im playing at borderless fullscreen, instead, while playing on fullscreen the screen tears at the bottom.

Computer Information:
Manufacturer: LENOVO
Model: 82EY
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 4600H with Radeon Graphics
CPU Family: 0x17
CPU Model: 0x60
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2994 MHz
12 logical processors
6 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 1650
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.5123
DirectX Driver Version: 31.0.15.5123
Driver Date: 1 18 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1650
VendorID: 0x10de
DeviceID: 0x1f99
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag), 34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (USB Audio Device)
Memory:
RAM: 15741 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 487107 MB
Largest Free Hard Disk Block: 107239 MB
OS Install Date: Jan 16 2023
Game Controller: XInput Controller #1 detected
MAC Address hash: be7de8b73c60c20df803d25a0c705c2a9fe5d41f
Storage:
Disk serial number hash: 39b4946d
Number of SSDs: 1
SSD sizes: 512G
Number of HDDs: 0
Number of removable drives: 0

[Максим]

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

P3R
P3R
P3R
P3R
P3R
P3R
P3R
P3R
kernel32
ntdll

[GillianMC]

Locking FPS to 120 for some reason also locks the UI to 30.

[kgfzrt]

Not a bug, I guess, but change that camera control, for the love of god. It's so unresponsive, especially in Tartarus. I've gotten kinda used to it, but nothing replaces a camera that actually moves how I want to

[MilkyTea21]

Originally posted by kgfzrt:

Not a bug, I guess, but change that camera control, for the love of god. It's so unresponsive, especially in Tartarus. I've gotten kinda used to it, but nothing replaces a camera that actually moves how I want to

Omg so it's not only me. It's so slow!

[MilkyTea21]

Originally posted by GillianMC:

Locking FPS to 120 for some reason also locks the UI to 30.

I think it's also the same for 60fps, the UI animations are always behind for some reason.

[Sla5her15]

Noticeable frame drops in some areas of the game from 120fps to around 30
Most Noticeable in Tartarus Entrance and Paulownia Mall

[TheSausageDog]

Steam Deck only bug, but if you start the game in Japanese, when you get to name entry the on-screen keyboard pops up. First time it looked normal but I couldn't switch language to enter Japanese so I dismissed the keyboard. When I clicked the A button to bring up the keyboard again I got what looked like the keyboard entry dialog box but no actual keyboard showing and the entire Steam Deck crashed and rebooted. Restarted the game and replicated the issue.
Looks like a Japanese language support issue, just not sure if the fault lies with Proton or the game. Either way, this shouldn't be verified if you can't get past name entry.

Turns out the keyboard causing the Steam Deck to crash is because Valve broke it in the latest beta client. Amazing timing. Reverting back to the stable client lets you enter your name and proceed without any issue.
I was only on the beta client because the Steam Deck menu overlays are broken when when using Steam streaming on the stable client, but hey, that's not Persona 3 Reload's problem...