account access

[Black0riba]

Hi,
+7 days ago I had a logout during the event "Midweek Magic : Phantom sealed"

Since this disconnection from the server i can't login and i have this message :

"A unexpected problem occured (error code : forbidden). please try again"

Ty for ur help

[River]

Nobody from the support or dev team reads these forums. Put in a support ticket on the official website for this.

[Black0riba]

i made 3 tickets, no answer, even in twitter... so disrespectful :(

[Accordinance]

Yeah, sadly sup isnt always helpful. Most of my troubles I had to solve by myself.

I have a couple things in mind:

Try delete cache files first:
C:\Users\YOURUSERNAME\AppData\Local\Temp\Wizards Of The Coast\MTGA

If it will not work - try to reinstall, enter with another account credentials and then re-enter with yours.

[Gryfn]

Originally posted by Black0riba:

Hi,
+7 days ago I had a logout during the event "Midweek Magic : Phantom sealed"

Since this disconnection from the server i can't login and i have this message :

"A unexpected problem occured (error code : forbidden). please try again"

Ty for ur help

This sounds like your account has been banned or suspended. If you've done a chargeback on a card payment, most companies will suspend or ban the account.
https://mtgarena-support.wizards.com/hc/en-us/articles/360053024392-Error-Code-Forbidden-403-

[Θωμάς76]

Once I had a problem in this game that was caused by the screen orientation, I had tried reinstalling the game but the problem persisted. The mail I got said uninstall the game with RevoUninstaller Portable, delete everything that is left of this game and install it again. The only way it got fixxed.

[Gryfn]

Using the free Revo Uninstaller to clean uninstall and remove registry entries, before reinstalling, is a good way to fix corrupted installs/updates.

[Black0riba]

Thanks for all the tips, I'll try that.