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Shop inventory is not just based on the merchant's Investment level, but the town level of wherever they are.
You'll need to recruit a Secretary-type NPC to your town to be able to invest into your settlement's town level.
(It's separate from asking whoever you made your maid to expand your land size with Gold Bars)
Does this also affect shop quality? Given what you've already said I'd assume as much.
I would assume going and befriending a secretary and bringing them over to be the best way to acquire one. Dunno if they can even show up as a recruit or from a slave merchant. What constitutes as a Secretary-type NPC?
Edit: I would be worried about taking a secretary from a place and not being able to purchase Furniture tickets anymore.
Lastly just wanted to say I've seen you around in a bunch of other discussions as well helping people out and I just wanted to say thanks for doing gods work. It's really hard to get info on this game especially being an English speaker and not wanting to wiki-warrior it (not that the wiki has all that much information in it lol).
Now, shop quality is determined by a combination of that individual shop's investment level and the settlement's investment level.
If you have multiple merchants, investing in a town is essentially boosting all of their shops' levels.
But, for secretary NPCs, I've seen them appear on the Quest Board's recruit tab.
I think they literally say "(Name) the secretary".
Also, not that I've recruited one to make sure, but "(Name) the elder" should also offer the town investment option.
Non-unique secretaries/elders should respawn if you poach one from an NPC city.
That's how it works for other NPCs, like Farmers and whatnot.
They'll eventually generate a new one to take their place.
I think the main way to differentiate uniques from generics, if you can't tell from their Portrait, is if you can recruit them without needing to duel them in combat.
Ah that makes sense yea. I appreciate the responses. I'll be on the lookout for one and see if I can recover her shop quality lol. Luckily I just spent winter doing it.