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They sent a form so we can contact them with details.
Who the f cares about awards... they already got my cash! And unless you backed as well, I helped make the game you maybe playing. If not a backer, I am part of the reason the game exists for you to enjoy.
Past year or so ks devs have been lacking getting keys out before games buyable on steam. Or worse, cheaper to buy day one than back. Or get your key 3, 5 7 days after launch so you can show off day one.
So sorry I have run out of sympathy for devs. And 8 emails in one week... you dont need to remind me daily you are incompetent, get it done!
I still think you are being highly unreasonable regarding this, they failed to deliver the key YESTERDAY, and are retrying today and there seems to still be problems.
You havent waited a full day to call this devs a sham. It's their first time releasing on steam and to way more poeple than expected. They even added a form so you can expose what problems you are having.
If you have problems with this, maybe you should direct your anger to kickstarter for not ofering better key delivery system to devs. Give then a week before releasing your rage.
I already checked your account details and I'm aware of what rewards you are entitled to and which you are not.
Do I have your express permission to share your backer tier?
Sure go for it.
States I am citizen....
Early access on steam
Digital copy of steam game
1980 yen
Alpha is for "Veteran Adventurer 6.800 ¥" or above.
1) I will say that I also share your concern with too many updates and I do apologize that you have received several emails, we specifically separate English and Japanese updates and an update goes out with each as the community has requested this.
2) Early Access on Steam is not Alpha or Beta. If I'm being honest, I would love to give everyone an Alpha and Beta key. It wouldn't be fair however to backers who supported the tiers that included this in their reward tier. The format is also meant to help us refine the game by having three waves of players where the game is fresh.
3) The key request form asks for a Backer ID - not an order number. Furthermore there are three forms of verification. Backers only need to get one correct, maybe 2 as in rare cases some backers share names.
60% of the Alpha keys have been redeemed already via itch.io within 24 hours, I've handed out two manually. We also distributed the Alpha keys early so we could account for any setbacks in distribution and to make sure those who did not have appropriate emails could contact us with said form.
Now:
4) The main reason we have the key request form is there are backers who outright have invalid emails. It's not to manually distribute "all" the keys.
I am sorry for the inconvenience however
Sincerely,
-Rusty the Guide
Fair enough thanks
Sure I was a little hearted, I admit. But about 350 is games backed and about 20,% have issues. It becomes a headache. Wish you luck on game.
I've backed a fair share of Early Access/Kickstarter games myself to the point that I've lost count so I definitely understand. It's a large part of why I answered your post directly.
-Rusty
With an attitude like that I wouldn't give you ♥♥♥♥
And that's why you dont have a successful ks. To give you a good example is backers who backed chained echos didn't get our keys at launch or before we had to wait 96 or more hours.
While at the time anyone who would buy the game could play instantly. Compound this when some users wanted to stream it day 1, hence buy a second copy.
This is an example. As someone who had now backed over 300 games about 20% have issues, so chained echos was not an isolated incident.
Furthermore like stated in this case they acknowledge a problem to whatever backers and give out email after email. When it only pertained to a few. Personally the email should have only went out to those few members.
On the other hand I wouldn't want anything you have to offer, now or later.
I'm trying to be kind but if someone read your advice based on the information you present to run a Kickstarter, there's a very very good chance that this Kickstarter would fall into the arbitrary 20% variable that you state makes mistakes. Running a Kickstarter successfully is about anticipating problems.
*Kickstarter announcements:
Set to public is specifically because I anticipated some backers would not properly receive emails.
*Alpha key recovery form:
Again, backup form because I anticipated some backers would possibly not receive emails.
I guess you know where this is going by now, because of a very specific email provider - being prepared actually resulted in about 50 alpha backers (2.5% of backers entitled to the Alpha) receiving their keys where they otherwise might not have with the advice and feedback you have given.
*Update containing Alpha request form:
States what tiers contain Alpha key.
*A backers actual backer tier:
States rewards they are entitled to.
*Email that contains the Alpha key
States the key is to pre-register on Steam
(Specifically so people like streamers as well as those who want to play from the first Alpha build can do just that.)
The primary remaining concern you are saying that we did not do right was we sent too many updates and then that we sent them publicly when we could have sent them to only tiers who qualified.
Now I genuinely do not like to send more announcements than needed but without these announcements, it's likely we wouldn't have even discovered that a certain email provider did not properly catch the messages to alert backers of their Alpha keys.
And this goes back to the literal title of your post:
"Company is a sham, they cant deliver kickstarter keys"
If you are sincere in seeing the honorable and just thing done with your words, why do you continue to try to pressure guilt in us and others when the one issue you have resolves an issue for 2.5% of this backer tier that you yourself highlight as a far more major concern here?
It may be unusual to hear this in this day and age but please decide for yourself if you are going to be kind and respectful to others. I won't be taking action on your post because I understand why you are upset but it's always been the plan to integrate moderators upon Alpha release and for a lack of better words - very few people are as patient as me with this kind of behavior. If you continue to act like this please be advised that I cannot interfere on your behalf.
Sincerely,
-Rusty the Guide
Personally, I was content with your reply, and probably concidering the m as the matter resolved would have locked or deleted the thread....
But, as life happens a random stranger joins the fray, gives an insult... and well ended up here.