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You're only hope for reaching them is:
https://www.konami.com/games/us/en/pages/support/
They don't even have moderators here and rely on players to self monitor and report to Valve.
I want a points shop too, but this isn't how we get one.
And how can you be sure of that? They don't have to reply to topics to read them, same for reviews.
The points shop for MGS Collection are here:
MGS1: https://store.steampowered.com/points/shop/app/2131630
MGS2: https://store.steampowered.com/points/shop/app/2131640
MGS3: https://store.steampowered.com/points/shop/app/2131650
Users must own the product and have at least two hours worth of playtime in it before they can redeem Steam Points for emoticons or static profile backgrounds