Black screen after altering graphics

[Ghastly]

Anyone know why the game would give a black screen at menu with resolution / windowed change? Those are the only things I touched. Could see the menu and the settings before, but after changing, the menu becomes blank and I can only see something once I have actually opened up a menu like in the artbook or settings area. Anyone know the cause of this? Any help would be appreciated!

[Yeung]

I also have a black screen. I hope they fixed this lol

[Raptor Senpai]

I also suffer from the black screen issue, but if you keep pressing A, you get to settings.
I managed to guess where start game was but it crashed after loading...

[野哉诸人]

The same question. I choose to disable the graphics card (I am AMD), the previous game and this game both work. However, the fps will decrease. You can try it.

[Daedalus]

Originally posted by Ghastly:

Anyone know why the game would give a black screen at menu with resolution / windowed change? Those are the only things I touched. Could see the menu and the settings before, but after changing, the menu becomes blank and I can only see something once I have actually opened up a menu like in the artbook or settings area. Anyone know the cause of this? Any help would be appreciated!

Can you take screenshots before/after when this occurs? Can you also reproduce it through detailed steps, or does it happen seemingly at random? Also, what is your video card, processor, and memory? And are you running this on a dual monitor, and what resolution before/after? Listing these details will help KT nail down the bug.

[thor]

Menus locked at default setting when the options menu can go to 1920.

[Ghastly]

Originally posted by Daedalus:

Originally posted by Ghastly:

Anyone know why the game would give a black screen at menu with resolution / windowed change? Those are the only things I touched. Could see the menu and the settings before, but after changing, the menu becomes blank and I can only see something once I have actually opened up a menu like in the artbook or settings area. Anyone know the cause of this? Any help would be appreciated!

Can you take screenshots before/after when this occurs? Can you also reproduce it through detailed steps, or does it happen seemingly at random? Also, what is your video card, processor, and memory? And are you running this on a dual monitor, and what resolution before/after? Listing these details will help KT nail down the bug.

I have a 1660 SUPER I believe, and I could post more soon, but it seems that if I try to play anything outside of 1280x720, the main menu will go black and cutscenes will stop working. My game couldn't load the first mission in the prelude because it would get stuck where the DMV of Ruka on the boat would have been. Doesn't even work on Fullscreen, has to be windowed exclusively. Will take pictures later when I can!

[Ghastly]

Originally posted by 野哉诸人:

The same question. I choose to disable the graphics card (I am AMD), the previous game and this game both work. However, the fps will decrease. You can try it.

Nice Kim Kitsuragi pic. Also, I haven't had any FPS issues myself, but my game will not load cutscenes or display the main start screen properly if it's outside of 720p windowed mode

[Rickdaddy]

Played for a few minutes before work.
I didn't experience any black windows when switching to 1080 window, or 2440 borderless. Went into the game and it worked perfectly fine.

I'm on a 8700k, 1070, 16gb 3200mhz ram on windows 10.

[Ghastly]

Originally posted by Rickdaddy:

Played for a few minutes before work.
I didn't experience any black windows when switching to 1080 window, or 2440 borderless. Went into the game and it worked perfectly fine.

I'm on a 8700k, 1070, 16gb 3200mhz ram on windows 10.

Fascinating. I can't play outside of 720p windowed without the game freaking out. I should have specified earlier, but I have a 1660 Super, 16gb ram, Ryzen CPU of some sort (2019? I don't have it up rn). I should be running it just fine but it's been resistant. It works perfectly, but only in that mode for me.

[Daedalus]

Originally posted by Ghastly:

Originally posted by Daedalus:

Can you take screenshots before/after when this occurs? Can you also reproduce it through detailed steps, or does it happen seemingly at random? Also, what is your video card, processor, and memory? And are you running this on a dual monitor, and what resolution before/after? Listing these details will help KT nail down the bug.

I have a 1660 SUPER I believe, and I could post more soon, but it seems that if I try to play anything outside of 1280x720, the main menu will go black and cutscenes will stop working. My game couldn't load the first mission in the prelude because it would get stuck where the DMV of Ruka on the boat would have been. Doesn't even work on Fullscreen, has to be windowed exclusively. Will take pictures later when I can!

Once you get a screen capture or video of this happening, post all the steps to reproduce and everything else I've listed above to the Official Koei-Tecmo Bug Reporting Channel on their Discord:

Koei-Tecmo Global Discord: https://discord.com/invite/KTFamily
Bug Reporting Channel: #fatal-frame-feedback

[RLI]

I noticed that the cutscenes for this game are .wmv files. Could it be that it's not a problem with the video codec or something similar?

[Ghastly]

Originally posted by RLI:

I noticed that the cutscenes for this game are .wmv files. Could it be that it's not a problem with the video codec or something similar?

Perhaps, but I'm not as skilled with these and I'm not so sure how to go about it :( any help would be appreciated!