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Discussions Rules and Guidelines
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Give it a bit of time and the soft locks will get fixed.
Folks seem to think that studios put out half finished stuff because they are lazy. The truth is that many of the bugs won't show until you get away from the more or less homogeneous systems your studio is running and expose the code to the wide variety of what users will run it on.
This sounds like naive copium to be honest
You cant say the bugs are 'minor' and mention the game softlocking in the same paragraph. Your game being prevented from continuing to run is not 'minor' so please stop with the gaslighting.
You also mention to give it a 'bit of time and the soft locks will get fixed'. Where did you find this information? Did the devs post this somewhere? Or is it just eternal optimism that drives such a response? Because so far i've seen nothing posted by the devs which is unacceptable and disapointing.
If you're one of the devs, please say so and get the dev title to your name for posting in here. If you have information from the devs please state who/when/how it was passed onto you, otherwise it is just your opinion which isn't exactly a response from the game studio that took our money without giving us a working product in the transaction.
It's the 3rd game in the series. Which means the normal bugs found in game 1 and 2 should have been 'pre-fixed' as you've already gone around the merry go 'round not once, but twice, so you know what to expect.
The game version is 0.2 but the game did not release as 'early access' but was dumped here as a completed product.
This means the expectation that the game is fully playable, bug free, 1.0 out of the box
There's no Dev response so far, which means player faith is rapidly eroding and the game is racking up negative reviews because of it
No game should be released with soft locks present. Ever.
That's not a lack of QA, that's the complete absence of any QA.
It's really easy to get friends and family to download and try out your game to test it on different platforms to mimic the end user experience
We're talking issues with starter quests, not end game.
It's blatantly bad and the game is deserving of it's mostly negative score so far due to just how poorly it was released, with no dev response and no sign of improvements.
We paid full price, give us a full game or keep it in the oven until its ready.
Not full price but 0.2 game
i just refunded it for now, maybe will pick it up on a deep sale a year from now if it actually gets worked on, just too frustrated to take this sort of lack of care from a dev team any more
I have over 1000 games in my library so my patience is pretty good, but this seems to be the straw that broke the camel's back on being mistreated as a customer
We could call the version v.520.10 and the result would still be the same. It's just a series of numbers that doesn't have any other meaning than telling us what build is in question when talking about features or bugs occurring in the product.
From what I can tell, the only negative review about dev communication is the one you posted. Rest of them seem to be focusing on differences between earlier games and this one or have ran into the bug (understandably). Some issues like the side quest difficulty were known beforehand but since they do not block the progress (you can just abandon and re-take the quests to get an easier fight) other more serious issues were prioritised.
Like mentioned before, the game has dozens of hours of content that needs testing. When features are being added or modified late into the development cycle, seemingly unrelated things can break. Could there be more QA done? Sure. The resources to get that done is another question.
The first major bug occurs to some of the players after 5+ hours of playing and requires certain conditions to trigger, I wouldn't call that a starter quest anymore.
The issues posted on these forums have been responded to and are being worked on, just because they aren't patched in a day doesn't mean that nothing is happening.
Since you seem to be working with the developers, why aren't they responding here? It's their baby, and they need to be communicating their plans and answering questions and concerns and supporting their game.
No, I'm not entitled, it's just bad form for developers to ignore the forums where they are selling their game.
From what I understand: The publisher pays a game company to create a game. Once the game is done and approved, it's released to public. At this point the publisher owns the game and decides what to do with it. We have a small team so the resources are very limited, community management isn't something that we sell to the customers (publisher in this case).
Nobody asked me to respond on these forums and I'm doing this on my free time. It just felt like something I should do since I'm probably the one guy who has the best understanding of how the game works and am able to communicate issues to the team.
Who needs to play when there are so many... diverse... side quests to complete! Getting locked during the 3rd? main quest line (basing off achievements) has been the best thing to happen to me! I can wait however long I need to get maybe 1 item that isn't filler random level items and near useless materials (after you level buildings up a bit) from the market while I wait days for books to show up! Only done 110 side quests so far (according to internal stats) and I am ever ready to do more! I don't even need to upgrade my buildings anymore as the area I'm stuck in doesn't drop the materials, how cool is that?
Maybe I'll go spelunking further into the Dark Dungeon! What a... fun... experience it will continue to be!
Well you need to understand that it is your company's name that is getting dragged downwards with the negative reviews
I'm glad you mentioned you're a developer, you should seek access from steam to get the [developer] tag so your posts carry more weight and you can sticky threads to the top about what is going on
It doesn't matter if its the -publisher- who should be posting in here, YOUR development team is taking the hit (mostly negative reviews and refunds are coming in)
Things are so bad from the launch that i have already refunded your game due to lack of faith, so it IS impacting your bottom line, even if the -publisher- is meant to handle it, you should be chasing them down and telling them to come to steam forums and better represent you
My team got wiped out on a simple level 2 sidequest to the portal that included 3 troll casters who cast evasion and speed and aoe everyone and 2 double headed ogres, that was absurd difficulty compared to even the end-game of your last game, so yeah it was a starter quest for me that broke the camel's back, combined with the sheer number of bugs/issues that everyone else reported
I'm glad you came clean to mention you were a dev now, you should have openly stated that as such in your opening post instead of saying 'everything's fine, nothing to see here' without explaining who you are
It's not our job to save your development team from bad reviews when you release a game in this state and its not listed as early access
If your publisher has failed you, chase them for their failings
Don't shoot the messengers who are your paying end customers at the end of the day.
Word of mouth carries heaps in the gaming industry, don't let your game company's name become a liability due to 'not our problem' style thinking.
Player's don't care whether its publisher or developer who is the cause for issue, you're both responsible and we paid our money in good faith, so sort it out and take ownership of the issue, otherwise i just see this game dying before it had a chance as it currently is
Reminder, i had paid for this game and was so let down i refunded it.
I am not alone in this
This is your issue to fix and improve or let it sink the game, it's completely up to you
I hope you choose the right path by your end users
He is also responding in his free time.
There really is no need to make it so personal.
Share your feedback, leave your review, and refund. Writing a whole essay is a bit much, especially when it comes over so hostile towards one person who probably can't do much to fix the problems they have. Expect forwarding it to the dev team.
And the dev tag would be out of place in this case, as he is doing this in his free time. So as far as I know, that means he is not officially representing the company while writing on these forums. Just helping to give some context behind the issues.
I'm pretty sure they know it isn't a smooth launch, and whoever is to blame will most likely be handled behind the screens. That is really no concern to us.
And that you get rekt on a sidequest, and you ragequit because of that, is a bit on you. I have spend more than 10 hours on this game now and enjoyed it even with its flaws.
Some sidequests were a bit challenging (although not as severe as you had), but even if it were, you can abandon and try something else.
And for me, more than 10 hours of gametime, on just over 10 euros of money, is well worth it.
Going to the cinema is about 10 times as expensive.
Well, this was longer than I intended, but ah well.
Come on guys we shouldn't just accept an unfinished mobile port for 15€. The gaming industry is better than that.