Crash on start up. Termination code:5 :: TERA Technical Issues

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Daemoniz Oct 25, 2017 @ 8:46am

Crash on start up. Termination code:5

[FIXED]

Can anyone help me out? Whenever i click on the play button I get a white screen, my cursor changes in the tera cursor and then the game crashes. I get the message: Termination code 5. DirectX could not be found or is corrupted.

I have Directx 12 installed.
My drivers should be up to date.
I already tried the repair tool(or verify files)
I could play just fine a couple of days ago and then a windows update happened, maybe that has something to do with it?

Last edited by Daemoniz; Oct 25, 2017 @ 2:35pm

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Showing 1-15 of 21 comments

Sunflare

Oct 25, 2017 @ 9:02am

Hi,

You bet it has something to do with your latest Windows update. Do you not have a restore point to revert this update and see if the problem persists?
Have you tried all solutions to other issues from here (read the description first):
http://steamcommunity.com/sharedfiles/filedetails/?id=865109082 You can contact Tera Support[tera.support.gameforge.com] at any time as well.

Good luck! o/

Last edited by Sunflare; Oct 25, 2017 @ 9:03am

Daemoniz Oct 25, 2017 @ 9:40am

Sadly the video didn't help, I tried uninstalling the latest updates and restarting my pc but it didn't help either.

Sunflare

Oct 25, 2017 @ 12:00pm

Originally posted by Daemoniz:
Sadly the video didn't help, I tried uninstalling the latest updates and restarting my pc but it didn't help either.

The only other thing I could do for you is troubleshooting this with you over TeamViewer. Or you can wait for Support's response.

Daemoniz Oct 25, 2017 @ 12:10pm

I do have teamviewer, so i suppose we could try that

Sunflare

Oct 25, 2017 @ 1:10pm

Originally posted by Daemoniz:
I do have teamviewer, so i suppose we could try that

Feel free to message me on Discord - Sun#0314.

Daemoniz Oct 25, 2017 @ 1:19pm

Originally posted by Sunflare:
Originally posted by Daemoniz:
I do have teamviewer, so i suppose we could try that
Feel free to message me on Discord - Sun#0314.

I just send you a friendrequest

Sunflare

Oct 25, 2017 @ 2:30pm

Welcome back to TERA!

Daemoniz Oct 25, 2017 @ 2:34pm

Originally posted by Sunflare:
Welcome back to TERA!

Thanks a lot

BrainFist

Dec 30, 2017 @ 5:06am

Uuhm do you perhaps remember what fixed it?
Having the exact same problem..

Sunflare

Dec 30, 2017 @ 8:31am

Originally posted by BrainFist:
Uuhm do you perhaps remember what fixed it?
Having the exact same problem..

Been 2 months - got only vague memories. Last thing we wrote on Discord was TeamViewer details, so I guess the rest happened over voice chat.
Upon rereading the opening post, I'd imagine it was either a screen resolution issue and/or corrupted config files. If the latter applies, then I must have given him my files which fixed the problem. I just don't remember, sorry.
I recently (semi-)read on the forum about another possible solution but it was in the German section, so not mega clear since I don't speak that language.

#10

BrainFist

Dec 30, 2017 @ 5:01pm

Originally posted by Sunflare:
Originally posted by BrainFist:
Uuhm do you perhaps remember what fixed it?
Having the exact same problem..
Been 2 months - got only vague memories. Last thing we wrote on Discord was TeamViewer details, so I guess the rest happened over voice chat.
Upon rereading the opening post, I'd imagine it was either a screen resolution issue and/or corrupted config files. If the latter applies, then I must have given him my files which fixed the problem. I just don't remember, sorry.
I recently (semi-)read on the forum about another possible solution but it was in the German section, so not mega clear since I don't speak that language.

Np, I think (not really sure) that the problem here is that my games + steam included are on another partition, which makes them not finding my directX installation.
This is why most games I install ask to install directX, although I already have the latest one.
Since Windows 10 installs and updates DirectX automatically via Windows Update..

I could be totally wrong of course, because my solution to copy a directX folder from another game folder, who did ask to install, to the Tera folder didn't work.

Last edited by BrainFist; Dec 30, 2017 @ 5:03pm

#11

BrainFist

Dec 31, 2017 @ 6:05am

I fixed it.
Windows 10 has fullscreen optimizations.
I noticed it when playing another game and changing it to fullscreen made it crash.
So just went to the properties of the launcher, compatibility tab, check disable fullscreen optimizations.

#JustWindows10Things

#12

Sunflare

Dec 31, 2017 @ 7:40am

Originally posted by BrainFist:
I fixed it.
Windows 10 has fullscreen optimizations.
I noticed it when playing another game and changing it to fullscreen made it crash.
So just went to the properties of the launcher, compatibility tab, check disable fullscreen optimizations.

#JustWindows10Things

That's the fix I mentioned above.
Tera kann wegen Directx nicht gestartet werden[board.tera.gameforge.com]

Thank you for coming back to share your findings and practically confirm it's a possible reason for this particular error! o/

#13

james.washburn9 has TERA

Jan 1, 2018 @ 5:48pm

what version of windows are you running?
I used to play this years ago when I was running XP, since then I've changed IP's, upgraded my system (and forgot my log-on details), more memory, better graphics. just discovered it's on steam, so I installed it, and 2 BSD's just over an hour. just installed the latest graphic driver yesterday so it can't be that (all I can think of is the latest peace of crap from micro$oft AKA windows 10). I un-installed all the crap i dont need, Micro$oft just re-installed it, I un-installed it again and Micro$oft just re-installed it, up-dated it and added more crap.

#14