Tera Account Blocked

[cgiink]

I was wondering why I start TERA Europe or North America, I get the message, contact support, Tera account blocked..........?

Any help is appreciated
Thank you

[[CM]Melione]

Hello,

please contact our support with this matter. Link: https://tera.support.gameforge.com/

[Paterooni]

This happened to me when I was connected to my VPN. Once I disconnected this the blocked message went away. Not a good error message, because clearly the IP address was blocked not the account.

[edwinshlai]

So what IP address is blocked?

[cgiink]

CS just said , they don't have license to run the game in my country. Ended up joining the Star Wars The Old Republic and now a happy camper. It turned out to be a good game with monthly subs.

[Paterooni]

İlk olarak edwinshlai tarafından gönderildi:

So what IP address is blocked?

Whatever the IP address was of the VPN I was connecting through. Someone was probably doing nefarious things on that IP so it got blocked for everyone connecting through it.

[cgiink]

İlk olarak Paterooni tarafından gönderildi:

İlk olarak edwinshlai tarafından gönderildi:

So what IP address is blocked?

Whatever the IP address was of the VPN I was connecting through. Someone was probably doing nefarious things on that IP so it got blocked for everyone connecting through it.

This is why I don't play via VPN. It only takes one block and all your efforts are gone in a smoke pffuuu.

[edwinshlai]

İlk olarak Paterooni tarafından gönderildi:

İlk olarak edwinshlai tarafından gönderildi:

So what IP address is blocked?

Whatever the IP address was of the VPN I was connecting through. Someone was probably doing nefarious things on that IP so it got blocked for everyone connecting through it.

I see, but just wonder how they are able to block all of the VPN IP address, there is a huge number of different VPN IP address we can use in the internet?

[Pocahawtness]

İlk olarak edwinshlai tarafından gönderildi:

İlk olarak Paterooni tarafından gönderildi:

Whatever the IP address was of the VPN I was connecting through. Someone was probably doing nefarious things on that IP so it got blocked for everyone connecting through it.

I see, but just wonder how they are able to block all of the VPN IP address, there is a huge number of different VPN IP address we can use in the internet?

My guess is they have lists.
I am not even sure why they would block a VPN, I suppose the theory is that you have probably previously been banned and you are trying to hide your IP? I don't know. Perhaps you should use a gaming VPN if you have to. Why would anyone even want to use one?

[ごんざえもん]

Thank you for contacting the TERA customer support.

After reviewing your account, we can see you were automatically banned for security reasons. The trigger for this error is the changing of your IP address.

There could be many reasons for this, such as an add-on for your browser (Stealthy, Ghost Walk, etc.) or a software which runs directly from your OS (VPN, proxy, tunneling programs). In some cases, it can also be used directly by the ISP to stabilize the performance of your network and can only be turned off at their side.

In order to play TERA, you have to make sure that none of these programs is active and that you can connect on our system with an unchanging IP.
Once you have completed these actions, you should be able to log into our system, without the account having to be manually approved by us.

Please note that, once you have logged in, it can take a few hours until the account is reactivated.

If you have any other question, do not hesitate to contact us again.

[cgiink]

İlk olarak burst.tick.tack tarafından gönderildi:

Thank you for contacting the TERA customer support.

After reviewing your account, we can see you were automatically banned for security reasons. The trigger for this error is the changing of your IP address.

There could be many reasons for this, such as an add-on for your browser (Stealthy, Ghost Walk, etc.) or a software which runs directly from your OS (VPN, proxy, tunneling programs). In some cases, it can also be used directly by the ISP to stabilize the performance of your network and can only be turned off at their side.

In order to play TERA, you have to make sure that none of these programs is active and that you can connect on our system with an unchanging IP.
Once you have completed these actions, you should be able to log into our system, without the account having to be manually approved by us.

Please note that, once you have logged in, it can take a few hours until the account is reactivated.

If you have any other question, do not hesitate to contact us again.

One of your colleagues replied via email and said that TERA is not being offered in my country due to lack of licensing.

So, I am in my country and I don't know why is blocked and I don't have a VPN active. Could you please unblock my account then ? Please.

[[CM]threea]

Hello, please contact our support team as mentioned above in case of such issues.
In the community hub account ban-related discussions are not allowed.